Animal Health Center of Santa Clara

I'm delighted to share my wonderful experience at this pet care facility. The entire staff is incredibly nice and caring, making me feel confident leaving my pups in their hands. Unlike other places, the team here, especially Alyssa, stands out with their top-notch service. Alyssa goes above and beyond, always addressing my concerns with attentiveness and never making me feel rushed. Her willingness to explain everything sets this place apart. I've been to other vets where the staff can be short and rude, but that's not the case here. I highly recommend this place, and if you're lucky, you might have Alyssa as your tech – she's truly awesome! Kudos to the entire staff and docs for creating such a positive environment for both pets and their owners.

I've been taking my pets here for a few years now. The veterinarian and rest of staff have been wonderful, knowledgeable and helpful. You can nvr pass up good medical care when you find it. Regardless of where I move, I will continue to bring my pets here knowing they are getting the best care overall.

One star is too much for this place, ideally -5!!! The people on reception are rude and frankly shouldn't be working with the public! My boyfriend went to take my kitten and our appointment was at 2:30pm. He wasn't seen until 4:30pm with no apology or anything like that. He already wrote a review about the terrible service the other time we went there, but today was too much! It's unbelievable how this clinic still has customers. I only went back because I was stubborn, as he had already told me he would never go there again! The doctor didn't even look at him when he spoke, they are rude and unfriendly people! I don't recommend it and I'll never go there again. If you have any sense, don't go there!

This place deserves negative star: 1. Lack of knowledge. My pet got an obvious fungal infection even myself can tell from the skin appearance. The doctor says it's allergy. After I insist on checking if it's fungal infection, they still said cannot be, but finally proved it actually is. 2. Charge extra. Even through it's confirmed fungal infection, they still attempted to prescribe both allergy and fungal infection medicine to charge more. 3. What's more, they scared me that it could be a fatal problem so my dog has to do an expensive test. The test is totally not needed because simply applying infection medicine daily will tell if it's fatal in less than 1 week, but their test takes at least 1 month. Because I was scared and pushed by them, I accepted it, but I didn't get the lab test result yet even until today(6 month since the test date).

Peterson had his annual exam and vaccines here. Very good experience during the visit. However, it was difficult for me to get this appointment. No one answered the phone call for a few days. (I dialed the phone number listed on Google Map and on their front door.)