VCA Blossom Hill Animal Hospital

I called this place to make an appointment for a cat I adopted from the shelter because they gave a complimentary first health exam within 14 days of adoption coupon.The person on the phone gave an appointment 15 days after adoption because of their busy schedule, then told me my coupon was no good because the appointment would be 1 day after the 14 days. I call a different VCA slightly further away who had an appointment 16 days later, and they happily explained that they would honor the the offer given it is only 2 days later. A week later this VCA at Blossom Hill called me back saying they would give my pet a complimentary exam because of new adoption. I return their call, and the person on the phone claims they never called me and repeatedly says they won't honor the offer. Eventually I got through to someone who explained they would honor the complimentary first visit, but would not honor the complimentary follow up care for if a serious problem was found. By this point the appointments they were offering were significantly later dates. Could just be I got unlucky with whoever answered the phone twice, but I am not so sure I would trust these people to handle my pet given how disorganized they were on the phone.

The staff here at VCA are such kind & knowledgeable people. I adopted my kitten Sweetie in August of last year; my family has had pets all my life but Sweetie was my first time raising a pet completely on my own. I've been taking her to VCA since I first got her, & I would 100% recommend their kitten Care Club package if you can afford it. Being able to message a vet anytime & to also know that her spay and other important first year milestones would be covered under the plan has been such a lifesaver. Recently, Sweetie went in for her spay & managed to wiggle out of not just a cone but also the surgical recovery suit I got her, and chewed through her stitches the very first night. Bringing her back in the next morning was nerve-racking, but Dr. Eva, her vet, was completely understanding and was more than happy to go over our options for making sure she wouldn't reopen them a second time. I was worried about the cost of her second visit since she had to stay most of the day and this was definitely outside of her care plan, but the clinic was kind enough to discount her stay and as of today she's been resting and recovering wonderfully! My only complaint would be that, especially right now due to COVID, the staff can be a bit overworked and the location is very busy; but even then, they're always very apologetic for the wait and I've never felt unwelcome. Aside from her in person visits, the 24/7 messaging service offered by the Care Club plan has also been quick, professional, and so helpful for any questions I had about how much to feed her, what product to best use to keep her from eating our plants, and anything else that I was fretting about and sought advice on. Thank you again to Dr. Eva & everyone else at the Blossom Hill clinic for being rad. 👍

I've been taking my pets to this location most of my life, and they've always been great! Dr. Hare is super patient and kind to both the animals and their human companions. This particular visit I was getting my 5 years old chihuahua mix Sirius caught up on his vaccinations. To say he was anxious is the understatement of the year! When Dr. Hare was listening to his lungs and heart he freaked out and started barking at the stethoscope. Really he hadn't stopped barking since we walked into the clinic save for a few moments he stopped to catch his breath so he could start barking again with renewed vigor. I kept apologizing to her for him barking like that, but she said it wasn't a problem. He barked thru the 3 shots they had to give him. When the vet tech brought him up to the front where I was waiting said the vet wondered if we'd be interested in something to calm him down since we have to go back in 3 weeks got a booster shot. Oh my goodness I was so grateful that she asked, because I was dreading having both my pooch and I having to deal with all the stress and anxiety again in 3 weeks.

if you love your animal, don’t take them here. they only care about making money. took my boy for a routine heartworm checkup in between paychecks. he had the appointment for a month or two so it was important to keep, when i asked if i could make a hefty down payment and then pay the rest in a few days, the front desk staff shook their heads profusely and embarrassed me in the waiting area. they told me they could just not see him and i could come back. i ended up using my credit card, no big deal, but it was the way they almost turned me and my son (dog) away. additionally Dr. Lee wasn’t even there to answer my questions, the vet tech was and he had no answers for my questions about which dog food they recommend. they seemed to have no knowledge about this, which was odd. overall bad experience with them and it was our second visit. they only want your money, they don’t care about your pet which is not right.

Absolutely horrific. Would not trust these people with a goldfish. Was a customer for many, many years. The front desk is about the rudest I've ever encountered anywhere. The new staff is beyond deplorable. I attempted to both call and email the vets directly as well as the office manager. I was told to find another vet by the front desk. Vet and office mgr never responded. The is the first negative review I have ever written about a company. Please do yourself a favor and find literally anyone else. VCA has ceased to be what they once were and now have terrible service and sketchy practice.