MedVet Silicon Valley

I would like to really acknowledge the entire staff team who helped me with my fur baby. I was scared, in shock, and very anxious regarding Marcellus's condition. However, the entire team who assisted me were amazing and caring, understanding my needs. I am currently and recently an unemployed college student who is going through a lot of life changing experiences, and this is one of them. All I really want from an emergency department is compassion, and understanding of what I am going through. Every resource matters, and that was given to me at both of my visits. I wish I had gotten each staff's name to personally give each of them feedback. However, I'm sure reading this they will know who they are. Thank you all from the bottom of my heart for taking care of my baby, Marcellus :') This is Marcellus, he was born on April 28th, 2017 and is currently 6 years old. He was diagnosed for Congestive Heart Failure on Tuesday September 12th, 2023 at MedVet Silicon Valley Animal Hospital. He is the love of my life, and is living up to his Latin Name origin meaning, which is "Young Warrior". He is fighting a war battle like a true soldier and I can only hope he continues to do so until his very last day. I am soaking up every moment I get to spend with him. And for that, I am forever grateful.

Everyone was so kind and welcoming - great environment. I visited MedVet after having a terrible experience at Sage. The contrast of experience was immense. The MedVet team was very kind, patient, and upfront. I felt as if the specialist was very knowledgable and recommended the best treatment options for my dog. Unfortunately, those options weren't viable for me, so the vet offered an alternative method that was palatable for both myself, my pet, and the vet team. Very thankful for this experience, my pet is already doing much better after 24 hours.

The vets saved my dog while he was having serious cardiac problems. Some issues stood out though: The other staff mixed our sick dog up with another dog and shaved him and took him to another dog’s appointment with the same name. They mixed up two other dogs as well. When I pointed out one dog that was mislabeled in his kennel, the staff added the label “bites” on the crate and added the correct label. We were so glad that the vets saved our dog, but I wonder if dogs could be getting the wrong treatments because the animals are not labeled correctly. I will try another place instead in the future and not take any chances.

Every single person has been kind and caring. Dr. Pacheco was wonderful and answered any questions we had. Our dog is still there for treatment and they have been very caring and forthcoming with info.

the staff took such great care of my dog. They greeted each pet owner as if a kind friend. Every pet issue was important and the team worked together. They made each of us feel that our pets would be better soon,