Canyon Creek Pet Hospital, A Thrive Pet Healthcare Partner

I love Canyon Creek! They take great care of my crazy Golden Retriever (soon to be two crazy Goldens). Every single staff member, from receptionists to technicians to doctors are so kind, caring, and helpful. They really make your pet feel like a priority. Everyone takes the time to fully and patiently explain every detail of your pet's appointment, which is impressive because everyone in the vet industry is stretched so thin right now. Dr. O'Hara and Dr. Gafter are such a pleasure to deal with - super professional, intelligent and informative with great bedside manner. I have most frequently been assisted by Genesis (technician) who is extremely skilled and personable - I am delighted to see her every time! My gratitude goes out to your team, your care for clients and love for our pets shows through everything you do.

They lost a loyal customer today. I brought my rescue here for everything and have already spent a lot of money because I always say YES to whatever they recommend. So when the vet said he’s due for an influenza shot but then I come back one week later for the booster and it’s on back order. He gets all his other boosters but expect me to come back and start his influenza shot boosters again. It’s 45 dollars a shot. So now I have to drive for two more appointments and have my dog get vaccines again because they administered a shot to my dog they didn’t even have a secured booster for the following week. Some of us don’t like unnecessarily giving our dogs expensive vaccines. All I was told is they can’t refund me because the first shot was administered. Again this is a shot they recommended and did not keep track of if there was going to be a booster to give him the following week. I usually go above and beyond for my dog for any issues he has and was happy with the vet techs, vets, and staff. They left me feeling scammed. Why advise someone to get a vaccine you don’t even have. I have easily paid 500 dollars at one appointment and never complained. This situation left me feeling like I can’t trust them to recommend vaccines or treatments. It’s truly poor business ethics to expect a client to pick up the slack on a mistake you made. The least you could do is refund the client if they chose to go somewhere else because you were not able to keep your end of the transaction.

The care team at Canyon Creek is exceptional. The doctors have prolonged my dog Belle’s life and helped us to navigate a cancer diagnosis while placing a high regard on quality of life! I would also like to personally thank Mallory for taking the time to listen to my concerns before my dog’s recent visit and expediting the office visit. Belle wasn’t as anxious and came through without the usual panting and stress that visiting the vet usually causes.

I brought my Miniature Schnauzer here because his previous vet couldn’t/wouldn’t provide a diagnosis of a very sick dog. I called Canyon Creek and was able to get him seen the next morning. The vet suggested they repeat the X-Ray from two weeks prior and she was able to diagnose liver cancer so at least we now knew what was wrong. Unfortunately, we had to say goodbye to our little guy and Canyon Creek vet and staff were emphatic and caring. We got to spend time with him and they made him comfortable and provided us privacy for a difficult time.

My dog had an emergency, I called them and they were able to accept me as a regular appointment the same day (much cheaper than emergency). Accepted us immediately. Was very efficient and professional! Also the price wasn’t bad for the Bay Area. One of the cheapest I came across. Thank you so much!