ER4PETS

Thank you to the staff and veterinarians here! I brought my cat in after he was bitten by a rodent and was seen immediately. They were caring and compassionate to me and my cat, cleaned and patched him up, and brought so much relief to a stressful situation. I’m thankful to have them nearby!

I brought my dog to ER4Pets last night at around 11pm for severely swollen paws. The staff and Dr. Jones were nothing but caring, they made sure my dog felt safe and Dr. Jones was very caring and informative on what was going on with my dog. I hope I won't have to take my dog back to the ER but if I do I definitely will come back to ER4Pets.

They went above and beyond for my baby doberman (2 year old). He was a HBC with a fractured front leg which could have been amputated but thankfully with their dedication it was saved!!! It was indeed a rollercoaster of a recovery. I was able to call and see how he was doing on random hours of the day and even got to visit him when they were not too busy. I truly enjoyed my experience there and the price was definitely so affordable compared to other ERs. I could not imagine what would have been of my boy without them! :) Thank you so much Dr.Jones and Team!!!

I want to give Dr. Jones a five star review. Once again, she correctly diagnosed my dog when another ER Vet clinic missed it. I live in Carlsbad but I will travel 45 minutes to bring him to one of the smartest Veterinarian that I have come across. In fact, I have recommended her to others that travel the same distance or more. The clinic is very precise with the take home medication and instructions. I order Teddy's prescription dog food from ER4Pets and the delivery is fast and accurate (another failed experience from another Vet clinic) Thank you Dr. Jones for being my go-to ER hospital!

If there was a way to give negative stars I would. DO NOT GO TO THIS HOSPITAL if you love your pet. My regular vet is in North Park and my cat had an appointment scheduled, but her condition got worse and she needed to be seen asap. I drove 40 minutes close to midnight because after calling so many places they were the first that was open and said they could see my cat right away. The assistant on the phone and in person was the only saving grace for this practice. Her name is Rocio. I’m used to sitting in the op room with my pet, but they immediately separated us for the initial exam. Immediately I was asked to sign a form that asked me to choose to pay either $800 or $2000. I asked if they would just do an exam first and I would pay for that. They charged me $120 for a “Doctor Fee”. I sat in the room alone for what seemed like 2 hours. A random woman walked in in matching scrubs as Rocio, she never introduced herself. She gave very limited information and asked me to pay for more services, but would not tell me anything other than my cat was placed on a heating lamp and had a low body temperature. They apparently tried using a blow dryer on her, but I heard it only go off for less than a minute while waiting. She said perhaps my cat was dehydrated , so I asked if they could hydrate her, but she said she was unable to do that unless I paid for a treatment plan that was now $1500. It seemed like all they cared about was money. This random woman walked out after I told her I worked in a medical office and what was happening here seemed fishy. Rocio came back in the room and I asked her who the woman was and she said it was the Dr. Dr Diana Jones to be exact. I asked Rocio when I arrived, “If I don’t pay this $2000, will my pet die?” She said “No, of course not.” After Diana Jones (I refuse to call her a doctor) walked out and she walked in, I asked her “Is my cat going to be able to survive the night and make it to her regular vet tomorrow?” She said “Yes, just keep her warm.” Diana eventually walked back in, extremely rude and not explaining anything. I repeatedly asked for my cat to be returned to me because at this point I didn’t trust them with her. I left I wrapped her up in a warm blanket and we fell asleep. I woke up around 4am, she was still there and let out a meow. By 5am she was gone. When her regular vet got the notes back from this place she said “You cat was in shock, they could have immediately given her a shot for that same for dehydration, an immediate IV), but based on the notes they wrote down, she was so close to death, even if you would have paid those prices they should have told you how dire her situation was.” They never did. I received a call after my vet had already called them. They wanted to check up on how she was doing. Diana Jones called from her personal number, but didn’t say anything. I texted her back and asked her to retire and if she didn’t to receive the same treatment my cat did at her office if they thought what they did was right. If you want a ride doctor who is devoid of emotion and information and only wants money, this place is for you.