Banfield Pet Hospital

This place is a rip off. Horrible service, horrible business model, very scam like. Don’t get fooled into their contracts. Not worth your money. Take your pet to a real vet hospital.

Update to my post that is missing. Long story, but Santa Rosa and Rohnert Park Banfield are not operating under normal business hours. I was unable to get my dogs prescription that needed to be refilled after only having it for 30 days. I called in advance to get the prescription filled before it ran out because I was told not to stop the meds cold turkey, it had to be backed off gradually. was told they would call when it comes in. Never got a call, upon calling them again I was told it didn't make the delivery. I they told me to go to Santa Rosa to have it filled. I called at 4:15 during regular business hours and SR was closed. I called back to the RP location right after and they were also closed during regular business hours. I left a voicemail to please email me the prescription so I could have it filled by another place and to please call me. No response or email. I had to find a new vet to get my 13 year old dog in for her meds. Luckily I was referred by a friend to a vet in another city who could get her iin. After taking off time from work and paying for a new patient visit (I understand the new vets need for the new patients visit) I ended up being out over $700 for a prescription that was $40. Thanks Banfield I am Soo disappointed that the company didn't provide any support for their current customers in the strange, unexplained closure. I was told by an employee of Pets Mart (where the RP Banfield is)) that Banfield is only open 2 days a week under limited hours at this time. They do not care about your pets health or well-being otherwise a responsible vet would be communicating and helping their clients. I'm taking my 5 animals elsewhere. DO NOT TRUST THEM TO HAVE YOUR PETS BEST INTEREST AT HAND. $700 FOR A $40 PRESCRIPTION.

DO NOT WASTE YOUR MONEY I really wish there was a zero stars option. Banfield used to be rockstars and I referred everyone to them. Now THAT Dr wood has left, they are a huge scam and can’t even see your pet. Here’s my experience. Made an appointment for a teeth cleaning and extraction in their app. (I have an old small dog who needs at lease a couple teeth pulled every time ) Show up an we were told that a teeth cleaning cannot be scheduled Online. We went ahead and just did a checkup, then scheduled the teeth cleaning for about a month out Showed up to that appointment to find out it had to be moved another month out, then was called a couple days before that appointment and was told they needed to reschedule for a couple weeks out then one more reschedule a couple weeks out Then another reschedule into January Then showed up to that appointment to find out that they could not extract any teeth while my pet was under and I would have to make another appointment at a different location, put him under again, to have the teeth extracted. Meanwhile, I am paying over 50 a month for a plan so that my pet can be seen, and yet he can never be seen. And we have 2 pets this has happened with So 1200+ a year for nothing SAVE YOUR MONEY

Located within the Pet Smart. Great staff. And great selection of prescription diet foods.

Don’t waste your time, apts are booked months out and they still cancel them. Plus their wellness plan is a scam, you pay monthly they can’t see your pet so they make money without performing services.