Banfield Pet Hospital

Rushed over for a life threatening emergency for my dog at 6:00 and needed urgent help. The doctor denied us by saying they clock out in 45 minutes and there’s nothing he could do. Terrible service and no urgency to help us. Turned us away immediately and told us to go somewhere else. No care for a life threatening emergency.

Dropped off my dog in the morning and was so grateful they took us in. Our 13 y.o. dog had bloated stomach, a respiratory issue and just was not so doing so well. The vet there was great he showed us the X-rays and and the blood panels explained the 3 options of what our dog diagnosis could be none with a great prognosis. He Left us in the room with our dog and said the techs would be in with our paperwork and copy of the X-rays. We waited 45 mins nobody ever came back in the room. We looked in to back work area and finally opened the door and said you know what we’re gonna go we were already just so sad for our pup it was just stressing us out being there. The lady looked so surprised we were even in there and asked what we were waiting for. I explained. She said oh let me see what I can do. I had been up past 24 hours at this point d/t the fact I’m an night shift ER RN and im exhausted. In my mistake due to my exhaustion, I said no it’s okay we’re gonna go. Which was a huge mistake. We need the results to take to an emergency hospital so that they will to drain the fluid from my dogs abd. 2 pet emergency hospitals later, They won’t touch him without them and we can’t afford to pay another 700$ just for them to run the same diagnostics for the same results then another 600 for the abdominal paracentesis. I called today for help in getting my results they lady states, oh we can try and email them out after 2 because the person who sends out the X-rays is busy with our pets and has to take care of them first. She said this even after I explained my dog is having trouble breathing at times. Her response was we have to take care of our pets first. All im saying was where was that treatment of, “taking care of our pets first” yesterday cause they just abandoned us. Im just so drained at this point. My dog is going to die.

Don’t come here they said nothing was wrong with my dog and ended up taking him to the ER the same night. The vet at the ER said that the injection they gave him caused an allergic reaction. Lost all my trust and respect.

The staff here are friendly, helpful and accommodating. I had just picked up a new dog late afternoon from the shelter and I wanted her checked out and vaccinated asap. I was able to take her the next morning. Banfield is located inside the Petsmart so I was able to get her food, treats, ID, and other items just for her.

We take both our cats to Banfield Pet Hospital for all their immunizations and general health care. The staff is always helpful and really care about all the animals that are brought in for various needs.