Alta View Animal Hospital

Every time I went to this place they charge me for services that I didn't approve. Make sure you check your receipt. But the worse is that problems don't event get cure so you have to keep bringing your pet in. The only good thing about this place is their open hours and that they are open on weekends but that is really it. They really need to improve in their quality and services. Also you don't see if your pet gets the shots as they take your pet to the back. My pets don't really like going there so it makes me wonder.

We took our dog to the vet to check for fleas. We met with Jasandeep, Ghuman who was assisting us. We explained to him that we have seen a bug that appeared to look like fleas. He recommended our dog take oral pill to help prevent the spread. We asked him ways we can prevent spread around our home and he told us to google it. We were very dumbfounded by his statement because he sounds very uneducated. When we ask him about the pricing of the medication. His narrcistic statement comes off very belittling. To sum it up, he thinks it is above his pay grade. Instead of a simple, “no I don't know the answer but the front desk would.” That would have been a humbling answer. We are very disappointed in the professionalism and the lack of knowledge he presented. He sure did not make you feel that you are being taking care of. Please practice empathy and humility!

DO NOT COME HERE!! Last week we took my niece cat to this office as she was in pain and not eating. They told us she has kidney failure and a mass in her stomach. We had the discussion with Cynthia that she would even if the object in her stomach passed she would indeed have kidney failure and need to be on weekly medication and an injection. With that we decided to put her to sleep. Upon arriving the do this a male nurse refused to put her to sleep and told us to give her fighting chance to bounce back. We questioned this as she was on fluids and pain meds. Said he wasn’t comfortable and if we wanted to do this we would have to have the doctor do it the next day. Day 2 in the hospital on meds and fluids they told us she was peeking up more and let’s do an ultrasound to see what the mass was and it was possible that if it was surgically removed her kidney function would improve. So we had some hope and we agreed. The ultrasound was supposed to come back by that evening. It did not. The next morning they told us her blood levels were great and she wasn’t in kidney failure anymore and that we should do surgery. We became even more hopeful that she is going to pull through this and felt thankful the nurse guy the first night refused to put her down. They recommended to get care credit as we had already charged thousands. After agreeing to surgery the next day the told us that the mass/object was moving slowly towards her colon and we didn’t need to do surgery. So after more days in the hospital, supposedly more tests, more meds and fluids she was doing great and kidneys where fine and could come home to poop out the object. She did poop out the mass whatever it was, but the next day was in the same state as when we brought her first in and they said she had kidney failure! We called another vet and told the Dr. whats gone on and she apologized and felt awful that we were most likely mislead as kidney failure doesn’t go away and would always need future treatment. We took her in to an emergency vet and ran more blood work and it was confirmed she was in kidney failure. After a week of agony for us and our cat. Being separated after 5 days in the hospital. An emotional tug of war from possibility loosing her to being told she was gonna be ok then back to her not being ok and almost $10k to this vet, we sadly had to put her down, end her suffering and enter the beginning of ours in the grief for us in loosing her! Especially after all this. We requested the discharge papers last night to give to the second vet office and did not receive them. This felt dirty from the first day to the next when the information on her condition kept changing. DO NOT TRUST THIS VETERINARY HOSPITAL!!! you will loose your pet and end up $10k in debt.

This place will gouge you for every penny you've got. If you come in for a standard vaccine you'll leave paying at least $200. If you come in with goopy eyes they'll refuse to give eyedrops without a bunch of unnecessary and expensive tests.

We used this vet for years, but I will never forgive myself or this office for my dog’s last days. I strongly feel that this office gave me false hope regarding my dog’s chances of coming home. She was 13 with a chronic disease, and we took her here one day when her symptoms got worse. They kept her overnight and said she would likely go home the next day. And, then they told us that for four more nights. We came into the office on the fifth day to visit our dog, and one of the vet techs was compassionate enough to tell us that it was time to make a hard decision. The vet we saw that day was callous and rude. Rather than having our dog at home with us, her last five days were spent away from her family in this office. I can’t help but feel that they just wanted to run one last bill. I will never recommend this office to anyone.