LAASER Los Angeles Animal Specialty, Emergency & Rehabilitation

Had a furry beast emergency. Called all over LA and they were directing me to another play that needed $2-3k deposit to see your pooch. LAASER told me to just call when outside. They sent a link to fill out some info while you wait in the lot. A vet tech comes out to get your furry beast and then the Doc calls you with all the stuff and breakdown or what's gonna be done. Waited a few hours but they took care of my furry beast and sent them home with meds. Highly recommend this place in case of an emergency for your furry roommates. Call ahead and let them know.

On the evening of 3/15/23, after already taking the love of my life to the Vet to get her examined for her severe GI symptoms, my dog looked extremely weak. Never having experienced this type of upset stomach, and seeing my dog become completely lethargic due to exhaustion, I freaked out. For a few hours I thought I was going to lose my beloved doghter that has been with me for over 10 years through thick and thin. Thank you to the kind lady on the evening (around 8:00 pm) at the front desk, the caring tech who came out to help check the vitals, and the compassionate tech that returned with my pet with some reassuring news that helped eased my mind after knowing I had just spent almost $1,000 earlier in the day and was still unsure of her condition, and could tell I was borderline losing it 😭. I probably wouldn’t have made it through the night myself had it not for the kind people at LAASER. This will definitely be the place I go the next time I run into any type of emergencies.

The attending vet and staff were kind and compassionate. I felt adequately informed of options and was given the space to say goodbye to our dear Oskar.

Came here from my pet’s primary veterinarian because he didn’t have the ability to do an ultrasound on-site. I made the appointment while at my veterinarian’s office, spoke to an operator who was honestly extremely welcoming and helpful with my concerns and addressing my pet’s needs for going in. However, once at the office all that cordiality went out the window. I arrived at the front desk with my records to check in for my appointment. The gentleman who acknowledged my presence addressed me bluntly without any care or concern. I explained I was coming in with a referral from my Primary. He stared back blankly and began to explain the process as if I was someone just walking in. No bother, I sit down and await my for a room to open up. I waited for 45 minutes while walk-ins get assisted before me. No bother again, I figure the ultrasound needs a special tech for assistance. Finally someone takes my pet away and I am helped. They tell me it’s going to take 3 hrs and to come back later. Sounds good. I leave no more than 5 minutes away while I’m called by a Dr who starts giving me the run around to what they “think” it might be. I still give them the benefit of the doubt explaining I am referred by my primary. If they have “doubts” please review the X-rays and records and get back to me. The next 2 hours I get nothing but more back and forth, the run around, and tacking on of services my pet doesn’t need. At this point I’ve lost all patience. Frankly, the communication sucks. No one bothered to review my pet’s case nor reviewed the forwarded images nor reviewed the blood test nor the notes on file. Nothing. I wouldn’t trust this place with any concerns of mine or helping my pet. You’re better off speculating yourself.

My cat went there in a digestion emergency. The vets were very professional and attentive. The report was in detail, and the communication was efficient. The treatment was effective. However, they assume you drop your pet and leave, while never letting you know the correct pickup time. Every time someone told me to wait for "15-20 minutes" or "just half an hour", it actually took me 4x of that time for a vet meeting with me for the next step. Because of the wrong estimated time, I didn't leave till my cat's discharge. I even postponed my schedule to wait for the extra "half an hour" but actually that was 2 hours, I did nothing other than wait today; I got to finish the whole visit by bothering the front desk multiple times.