VCA Advanced Veterinary Care Center

My only concern was that I told the doctor that I wanted to see my dog after he was put down. So we waited in the waiting room for them to let us know when we can go back into the room once they're done with putting him down. We were then informed that he was put down, so we head to the room thinking we can see him now and the man tells us that he was already taken to the backroom. Which I didn't understand because we clearly told the doctor twice that we wanted to see him after he was put down. Before this, she wasn't fully convinced on putting him down but we had already made our decision before arriving because we didn't want him to suffer any longer. I was just overall confused on the whole situation because we let the doctor know that we wanted to see him after putting him down and they inform us that he was already taken to the back? So we didn't even see him after he was put down and it just rose some questions and confusions and I can't shake off that odd feeling.

The entire process of coming to this location was so frustrating from beginning to end. The initial phone call had a very rude female, who had an attitude the entire time. The doctor was professional. Unfortunately, when we checked out, Oscar was extremely rude and condescending. This place hires the rudest front desk staff. Southbay Community Do Not Come Here, save your hard earned money and go elsewhere.

I just want to thank Coral for being compassionate with our worries. Logan and Dr. Brown were super sweet too. I want to thank the technicians as well. Dr. Kim needs some training on how to talk to cat pet owners or just pet owners in general. I know it was busy, but seriously, if you're over your job, JUST QUIT.

Came here because no vets near my house would accept my pet without an appointment. I got here at 7:30am but my cat was admitted at 8am. As you arrive you must call the number they ask to be called to do the whole check in process. (Pet owners can not go inside due to COVID -19 prevention) The initial price of examination is $105 and then they will add the price of the test or process you and the vet decide to do base upon the examination. I was able to check out with my cat at 1:30pm and that is because I had to call to see if they were done with the treatment they said they would do. If not I think I could have stay more longer. The nurse with green hair was so nice and welcoming. The vet would call me after examination which would be about 9am and then we chose to do certain test. Then got called at 11 am to talk about the results and how we can go from there. The process was done in a very proper manner, just the fact that they took long to check me out but they were very professional. Also they nurses helping during the time I waited outside were always doing their best to keep with the COVID 19 prevention methods. Also every other hours a person would clean the doors and the outside. Now it’s been a few days after and my pet is well, I must say my best regards to the whole team who help my pet be good. Thank you all for your hard work.

Dr. Kobayashi is an internist here. She is a very smart, experienced vet. Who is caring and kind. She includes the pet’s parents in decision making. She listens, and considers all aspects of the pet’s history. She has her own pets too. We trust her. The staff is also a group of friendly, competent individuals. Five stars!