VCA Village Park Animal Hospital

The vet techs and veterinarian (Stephanie) are so sweet and they were great with my sister’s pup. Came in for an ear infection our dog had and Stephanie was great at explaining everything from what he had to how to clean his ear and what next septs were if the medication didn’t work (thankfully it did). Highly recommend coming here.

COVID UPDATE The Hospital is open and seeing clients, but you can not go in. You check in from the curb and someone comes out and takes your pet inside while you wait in the parking lot. That can be rough when it's 108 or so, but it is the way they are doing it. Usually the vet who sees your pet will call you on your cell phone to discuss the issues. I can't say that feels like personal service, but hey it is a strange time. To check out the receptionist calls and takes your credit card information, or someone comes out with a portable reader and takes the information, then an assistant brings your pet to your car. They want you to bring your pet with no collar or leash. On a positive note, we have started having our Golden bathed there with Jared and he is really good. Jared actually brings your pet down to you, and as I said, we have been very very pleased with his work. Saw Dr Bradshaw and was impressed with her. Through exam, personable manner and she didn’t try to squeeze every dollar out of us before we left. Had a sense for our dogs anxiety, but real made sure she had checked him well. Waiting room is comfy.

I have recently taken both of my cats to VPAH (about a month apart). Both cats had physical and blood and urine testing. Both seen by Dr. Rioux. First cat - I got a call with results from Dr. Rioux and she explained results. No problems here. Second cat. It has been 2.5 weeks since the visit. This past Monday I missed a call from VPAH (8:26 pm). No voicemail left. I called VPAH next day and after waiting on hold for a long time (as always) I was told they didn’t know why they called me. I said maybe it’s about test results or my cat’s medication. I was told someone would call me back. By Thursday no one called me. I sent VPAH email asking to please send me my cat’s results and tell me if you can get me the Rx for me cat. Friday got a call from their pharmacy tech. Can’t make same Rx but doctor is not comfortable with alternatives. Test results - blood normal. Urine - crystals and protein found. Wanted to know if my cat was having urinary problems. I said I haven’t noticed any. I asked to have someone call me to discuss results and email me results. Today is Saturday and I have not received an email or a call. This is unacceptable! I paid a lot of money for an appointment and testing and they don’t have the decency to provide results especially since urine test was abnormal. Update: I showed up at VPAH today in person and was finally able to get a copy of my cat’s results and discuss them with Dr. Rioux. P. S. If YOU need something, they will NOT call you back. If THEY need something from you (a payment), they will call you every business day until they reach you.

Jerel one of the groomers was so compassionate and caring for my 15# big Ragdoll feline, Tito. He knew how to carefully handle him with bathing, brushing, grooming. Tito came home happy, smooth soft fur! We will be back another time ~ meow meow. Thank you for a happy cat named Tito

I am a seasonal RV'r in the area. This clinic helped my old dog with her list of old dog things. Always compassionate. They give you a price list before treatment which I appreciated. We were into the office almost 7 times in 6 months. They gave us room, compassion and time. I am grateful to them for giving my family member the last bit if quality of life.