Banfield Pet Hospital

My chihuahua had an infection that I thought was a bug bite, but it made her eye swell shut. I needed somewhere to go immediately and this Banfield branch was able to take us the same day, and help heal my baby. I am grateful for their attention and hard work into making sure my girl got the treatment she needed.

Everytime I call, it says they are currently closed and sends me to their voicemail. either update your hours or don’t block calls please. I’ve called early in the morning ( after 8am) I’ve called mid day and past 4pm? But then I call other locations and they are open and confused when I tell them the Culver City location was “closed” As pet owners most of the time when coming here… we’re not in a pleasant situation ( pup is sick etc…) it would be amazing if you guys could make it a bit better and improve your communication

I called the hospital and left a message for service. No reply! I called the hospital over 4 times and was put on hold. I went in person to see what was going on. The assistant was on her personal phone, but was putting in coming calls on hold. She was not using her phone, she was reading her text.. Awful service!

Dr. Young is the best. She truly cares about your pets and understands if you can’t afford really expensive treatments. She gave me more affordable options for my 17-year-old dog. I trust her because she’s real with me. Thanks so much ❤️ EDIT: still adore Dr. Young but cannot get a hold of anyone on the phone for months, and my dog needs updated vaccination shots… ://

Absolutely horrible experience. I am an Optimum Wellness Plan member, have been so with both dogs for over 2 years, and yesterday I called because my little girl was extremely stressed, panting, and shaking due to the annual fire alarm testing my building does. I spoke to 3 different people, all of whom acted like they had no idea what I was talking about (apparently client notes do not exist in this location). One of them sent my call to voicemail while I was on hold, and two told me that the doctor would receive a note and call me with advice. The entire day passed and nobody called. We were force to take the matter into our own hands. On the second day, which was today, I had to call literally over 10 times to get a person, only to be told that the doctor would receive a note and then call us. I cannot think of a higher level of incompetence and callous neglect than the one exhibited by this location's staff. The recorded holding message says that they are committed to our pets safety, but clearly they are in the business of cashing checks and ignoring clients. I will be changing my main location immediately, and considering whether Banfield actually has the ability to provide the care it purports to provide. The funniest part of the entire situation is contacting the vet chat that is allegedly there to help with quick questions: they told me there is nothing I could do besides leave the house again, and advised I speak to my vet at Banfield for more advice. What a joke! Do yourself a favor: drive an extra 20 minutes and take your pet to the El Segundo location. Don't contribute to your pet's suffering by trusting these people. ETA: I am sure someone from Banfield will say to write to them to resolve this issue. You see my name and you have access to my records. How about you do your job for once?