Winnetka Animal Clinic

What a nice staff and doctor. My gosh, I only wish my personal doctor was as caring and gentle. I met Dr Smollin for the first time today and we discussed an issue that my dog was having and he was so caring and took the time to explain things to me. The vet tech also explained thoroughly how to administer all medications. I love this clinic. The area is a little busy and you’ll find your fair share of weirdos lingering around but that’s pretty normal for LA.

This place is great. We have been bringing out pets here for many years, and even when we have strays that need help, these guys are amazing. The staff are so friendly, and loving. The doctors are the same. The prices are super reasonable, and the service is amazing. They always answer the phone. Since covid it has changed a little. You need an appointment, you pull into the parking lot, you call them from your car, and they come out to help you. If you are looking for a forever Vet, look no more. We are so happy with Winnetka Animal Clinic.

I have never seen a dog be so excited to go to the vet! My golden doodle loves coming to the clinic. He gets super excited to see the staff and they love him. Dr. Smollin is so kind and sincere and will never try to push for extra stuff & his staff is amazing, super caring and kind. They were all very kind when I had to help my first fur baby cross the rainbow bridge. You can tell they sincerely care about the client as well as the pet. I have had a few scares with my current fur baby and they always do their best to fit me in, and if they can’t get me in they always give me options of where I can go. I appreciate that instead of telling me to wait until they have availability (which some times can be a few days out) they give me options of where I can have my fur baby seen asap in case of an emergency. I can’t recommend Winnetka Animal Clinic enough. Thank you for all you guys do!

Please see below for original post. A classic retaliatory response by Marc Smollin, the son of the veternarian. Marc Smollin not only fabricates conversations that never happened, tells customers to "have a good life", and stalks customers' LinkedIn pages after they leave his business as a means to intimidate them, but he concocts a story to save face. For clarification, nobody ever asked Mr. Smollin or anyone else to break the law. The problem is that this business substituted a tech-vet instead of the actual vet without notifying me that my dog's flea medication could not be renewed. The clinic makes several mistakes, which Mr. Smollin himself admits. Mr. Smollin conveniently decided to write this response after learning that after seven years, I moved my business to a new clinic. Mr. Smollin is now retaliating. How sad. The place is disorganized. The receptionist named Nicole defended the vet for something that she knew nothing about . Vet had previously left town and did not notify customers of such fact, resulting in multiple customers waiting outside the Clinic without knowing that their appointments were cancelled. Nobody received a call in advance. Nothing was posted on the door. Vet apologized for the confusion after it happened. But still, Nicole denies that it ever happened. Just an absolute liar. The Clinic denied my dog's prescription medication because they claimed an annual physical was necessary first. But nobody ever contacted me to schedule a physical for my dog. Months ago, I took him to the Clinic. He was seen by a tech-vet, as opposed to the veterinarian. They charged me for that visit. But apparently this does not count in order to get prescription medication. They never told me that. They did not care. They were only after getting money. Have been with this place for 7 years. Disappointed that this is the level of service they are providing now. Bottom line, Nicole is a liar. This Clinic continues to fail to be on top of things. Worse, I spoke with Dr. Smolen's son who is the manager of the clinic. He offered me what I considered a disingenuous apology. When I told him that I thought his apology was disingenuous, his reply was "Take care, have a nice life" and then proceeded to hang up the phone on me. Unprofessionalism at its finest.

Excellent Service! Staff is super friendly, efficient and very well trained. We are new in the area and had already been turned down by other vets closer to home that are not taking in new clients. We're happy that happened because we found this place and will gladly keep coming back. We were able to get an appointment the very same day we called, we were taken care of at the scheduled time and they treated our children with love, care and professionalism. It is especially noteworthy that they were able to handle our spicier child with grace! The dogs were calm and happy when they returned to the car. Thank you for everything!!