Banfield Pet Hospital

The front desk is so rude and doesn’t try to help us at all! what ever I asked her she was trying to answer disappointing. She said if your dog doesn’t need dental cleaning Dr will do it because this appointment made because of dental cleaning and it was surprising for the dr! He agreed to me and didn’t do cleaning! but she was keep saying no we can’t!the dr is not here and he was there I had Dr appointment on 7:30 AM on Monday may 1st and dr called me to talk about my dog and her condition but when I was calling back him it didn’t work because technically the hospital was closed! So I asked her to let Dr know I’m here and she was keep ignoring me. This is my last time being here either cancel her plan or try other locations but never back here. I am so disappointed from Banfield hospital canoga park.

I called this Banfield location three times and left 2 voicemails. It has been a week and I have not received a call back despite me stating on the voicemail this was a time sensitive manner and despite being a Banfield customer for 5 years. I was calling this Banfield location for a second opinion regarding advice from another Banfield location that has not allowed me to see a physician for 3 YEARS face-to-face and I only speak to vet techs. Altogether, I am unsatisfied with the company in general in regards to customer service. Our pets are our family and we would like them to be treated as such. Answering your phone/calling customers back is the bare minimum.

Quality has gone down hill in the last 5 years. My dog was very sick and I wanted to take her in for a check up. I called every 2 hours to check in on her and each time they would say they haven't got to her. They finally got to her AFTER closing hours, they diagnosed her with thyroid cancer and said she was extremely dehydrated ( maybe because she was ignored in a cage all day) after the appointment my dog stopped eating. I reached back out to the vet next day and they didn't seem to have any ideas so I asked about force feeding and they acted like they didnt even think of it. They recommended nutrical which is not ment for force feeding. After speaking with a other vet she was given a high calorie food and syringe to force feed. She eneded up passing after a week of not feeling good because of the lack of effort put behind Banfield, she never even made it to the cancer specialist. Sometimes it would take hours for them to even call me back.

The quality of Banfield seem to have diminished over the years.. They do not have enough staff.. waiting on hold multiple times on the phone for close to an hour! Not being able to SEE a vet in person for almost 3 years!!! due to COVID, I get it, but their policy remains the same, while other places you CAN actually see the vet in person, talk to them, better understand what is happening. With Banfield, its all drop off appointments, you can never actually see the vet, which makes the experience far less attractive. On top of it, the vets keep changing and you can never build a relationship between the dog, the vet, and the dog owner. After being with Banfield for almost 9 years, looks like its time to find a more caring environment, where the dogs are treated with more care, and where you can build a rapport with the Dr.

Self-Serve Pet Washing/Grooming. Store Vet Services Adoption Center with Pets Present Small Animal Purchases (Birds, Guinea Pigs...)