VCA Winchester Animal Hospital

Came in for our first visit with our new pup, got our little boy up to date on shots. Friendly staff and great service

So glad I found this place. The staff is very kind and helpful. The veterinarian who cares for my dog shows great concern for the well-being of my pet.

Due to CZU fires we were evacuated from our home in Boulder Creek. The staff without hesitation boarded our dogs. We cannot thank them and especially Dr. Noah Salzman enough for all the kindness and generosity. We were panicked and full of uncertainty. The relief they gave to us can hardly be expressed in words! With gratitude in our hearts, David and Dana Favorito

NOTE: I've NEVER written a negative review anywhere. But this questionably suspect DVM warrants one. This review is solely based on my one and only deplorable experience with "Dr." Jenice Hayes. She joined the clinic after I had already been a client there for many years. I would like to further disclose that Drs. Hoang and Salzman are extremely skilled, empathetic, and personable. My pets and I worked with them regularly. (Dr. Mitjans was not employed with this facility when I last visited.) It's also important to note that the hospital managers at this facility turnover regularly. Their current manager is not the one I had dealt with prior, and has zero firsthand knowledge to what transpired. So any feedback from their front office staff that might follow is irrelevant. I need to call attention to anyone who might need Hayes in an urgent situation. She lacks basic care, evidence-based clinical skills, candor, professionalism, and accountability. I had two sister pets experiencing an allergic reaction and lengthy vomiting. I called VCA to bring them in, and unfortunately only Jenice Hayes was on-staff at the moment. I had never heard of her and didn't know she had joined the clinic. Jenice Hayes not only refused to see my animals, she refused to simply talk with me via phone or call me back. Her rationale according to the front desk staff - who have all since quit - was that "I was not her patient, and she had never seen my animals prior." Same small clinic, but suddenly she decided what animals she wants to see? Hayes COWARDLY stated via her staff that I would have to take them to the Sage ER. The front desk personnel profusely apologized and could not explain any good reason why she would not at least quickly call me back to allay my concerns. Meanwhile I ran them to Sage. When I called this VCA back later to inquire what possible reason she could have to treat me as she had, I was told that they simply didn't know. I shared with them that I don't care what her reason was, I had always seen whatever vet was available to me, no questions asked. EVER. I began with Dr. Rogers - whom since retired. When he was unavailable, I would see Drs. Hoang or Salzman or whomever I was told was available. Yet, NOW when I needed them to accommodate my sick animals, suddenly this nasty vet didn't want to play by the same courtesies. It was inconvenient to her. Keep in mind that she had plenty of time to relay messages to me via staff members, but lacked decency or professionalism to just call me back at some point. I was furious. And rightfully so, since I could've lost both sibling pets and had to spend over $1,200 at an ER. Do yourself a favor and learn from my experience. No matter how she might favorably position herself to you when convenient for HER, if you're ever in a bind, and she "ain't feelin' it" to see you, she'll let you and your pets suffer before she lifts a finger. She gives this facility a bad name. The upside is that I found another clinic that's not only more affordable - and doesn't try to peddle unhealthy Hill's Science Diet foods - but would never leave pets in peril. It's no exaggeration that Jenice Hayes shouldn't be selling goldfish at Petco. The LAST thing she should be is a anyone's vet.

I've been bringing my cat here for the past two years and been very impressed - excellent service, prompt follow up, easy to pay via mobile , and they always check in a few days after to see how he's doing. Dr. Salzman and his team are very kind, clearly explain various treatment options and pets are #1! Highly recommend.