Central Coast Pet Hospital and Emergency

We’ve used CCPEC several times over the years when our pets have had emergencies after outside of our normal vet’s hours. They have always been amazing! The staff is kind, patient, and understanding. They do their best to make you feel less anxious and to treat your pet as quickly as possible. You can tell they all love animals and if you have to leave your pet overnight, you KNOW they’re in good hands. My dog Dex and I highly recommend!

I’m not going to leave a poor rating when clearly this office has served many pet owners well. However, If it’s not clearly life or death or your pet isn’t in intense distress, I wouldn’t spend the money to come here. $172 for a visit is the base cost - which is already too much. I brought my 6m old cat in tonight as she was having facial swelling and was lethargic/feverish after getting a FELV shot today. First failure is my regular vet not advising me of this being a common symptom in cats after vaccines. Second failure was me calling the CC Pet Hospital and being advised by the technician that they do recommend I bring her in because of her symptoms. After waiting 45 minutes to be seen by the veterinarian, my cat was still feverish but all swelling was gone. I was told by the veterinarian that all her symptoms were perfectly normal with some cats with vaccines. Wonder why the tech was so adamant I come in. The staff themselves are overly loud and overly “friendly” considering the sensitive nature of being at the emergency vet. Not good bedside manner whatsoever. When the technician came out to speak to me while I paid $172 for the vet to look at my cat that was already FINE (per the vet) by the time she was seen, I tried to explain why it was upsetting to be told I should come in and to have the vet act like it was completely not necessary for me to be there. The tech was very condescending which wasn’t surprising. I’m grateful to have an emergency vet so close in case of a REAL emergency and it seems like for that they are good. Maybe they should consider not charging an insane rate when they spend five minutes with your pet and tell you everything is fine. I understand that they are offering a very necessary service, but they need to work on their customer service and consider if the rates they charge are actually ethical.

The entire staff was very friendly towards us and our girl, Molly (who managed to get a foxtail shoved up her little nose and needed a small procedure to remove it) ☹️ From the time we walked through the doors, to the time we left with our girl, they were very kind 💕 As we waited in the lobby, we saw their kindness shown to all the other pets and their ppl as well 🥰 Molly says, “Thank you!”, as do we 💕🙏🏼

My 11.7 yr old Milo was having cat cold like issues and getting even an emergent appointment from my Vet was - well forget it. They suggested CC Pet Hospital and Emergency. CC Pet Emergency determined that Milo had an URI and they took very good care of him. Everyone was very professional with special appreciation for Dr. Couper, DVM who thoroughly explained every action taken along with suggestions to prevent future URI. She really cares about what she does and it's appreciated. Milo is doing much better now. Thanks to everyone at CC Pet Hospital and Emergency.

They were really sweet with Shorty, took their time and went slow with him. They let him come to them. I really, really appreciated that since he is 15years old and takes time to warm up. No muzzle needed and he had no problems with being checked out. This is something I’ve seen him struggle with as he’s gotten older, but to see the patience they had with him, meant a lot to me. It’s rare to find that and I wish they could see him regularly. Thank you.