Banfield Pet Hospital

The staff was very welcoming and kind. My dog was trembling when I brought her in to be vaccinated and totally calm when I picked her up. Coco had a recent back injury and was acting so distant she didn't want to sit on my lap or sleep with me. The vet explained that because dogs are pack animals, they don't want others to know when they're hurt because it makes them look vulnerable. Hence, they separate themselves until they've healed. That reassured me and explained a lot about my pup's behavior. In a few days she was back to her normal, cuddly self.

I’ve been taking my dog and my cat here since they were babies. They have hired some new front office people that are on their A game. They answer the phones, they follow up and relay questions to the surgical team in a timely manner. The surgical nurse is very sweet in answering all questions and concerns. I have my babies on the wellness plan. It great for routine care. Emergency visits are referred to another hospital and aren't included in the plan. But no stress. Happy to bring my babies in here!

It's tough to remember or even want to relive the experience of bringing in your beloved pet and being told almost before you sit down in a room that they have passed. The staff took her in right away as she was seizing again when i arrived. But I got there too late. This was at about 2 am. The drive was from Coolidge, I averaged about 100 mph. But there was nothing they could do. It's still a bit too traumatic to think about. But they were very kind and allowed me time to regain my composure before I left.

There are two locations in Banfield that I trust with my fur babies. One is Scottsdale off Miller. It has one of the best customer services. I will drive out of my way to have my fur babies be seen there.

Used to take my last dog to a previous banfield location so took my current one here for immediate assistance on a small paw injury- a cut maybe half the size or a penny or so. The receptionist was lovely and helpful, but the vet tech was awful. The appearance was that she was biased towards bully breeds since she had a disgusted look on her face when she walked into my dog (a happy, well socialized and excitable puppy) and said “ugh, stop” and waved her hands when my puppy went to jump up on her (not the best behavior, but immediately corrected and very common for young dogs and not aggressive or uncommon for techs or any animal owners to experience.) They initially told me it was $57 to clean the wound which became $524 after she had been there for 4 hours because they told me she was so “unruly” that it couldn’t be examined. Again, this is a dog who is well socialized and who has no problem at a grooming office in a basic restraint, so there’s no reason this should have been needed even if the area was painful. Even if a quick sedation was truly needed, $500 is absurd for that when all they’re administering is a generic benadryl. They tried to quote me $60 for antibiotics alone, some of the cheapest medication that money can buy. Her normal vet by comparison is handling the issue for well under $200 out the door. After 5 years with my previous dog at Banfield the extortionist prices and biased practices today will have me never returning here. Yikes