Market Street Pet Hospital

WE HAVE THREE DOGS THAT WENT TO THIS LOCATION. This place will rack up charges on your card and not call, text or email you till you owe almost $300 bc your cc expired AND then try to send you to collections. This could've been avoided with a simple call or text. Now they want to try to send us to collections for their mistake, we've checked our texts our voice-mail and our emails and nothing has come up till this notice. This is absolutely ridiculous. I / we understand cards expire and we can owe payments, but for, four months without notice is a shame on them. Again, we have no problem paying for what we signed up for, this is not the problem but the lack of communication is!. Let us know, give us a call and we will make it right. I have hopes their billing department will get it together and notify their loyal customers of billing issues. We've never missed a payment sending us to collections over $291.00 is ridiculous. And now, this one star will be shared throughout social media. All because you lied to us about "your notices"

At first, I liked this hospital. I wanted to continue liking this hospital. The staff is very friendly and nice. But their business tactics are worse than the US Government. If you step foot in this building, expect to pay a fee. If you have to cancel your appointment, expect to pay a fee. If you sign up for their wellness plan, you’ll pay a fee. Then when you go to use the wellness plan, you’ll pay another fee. I have never experienced a more shady business with what is charged at the end of service. I went in to have my dog checked for a UTI. They had me complete a urine analysis. The. Had me complete another because the course of antibiotics didn’t work. So they convinced me to sign up for their wellness plan, locking me in at $75/mo. I go to give them another urine sample as recommended by the doctor after another course of antibiotics, which I am then told will cost $66. No where in their pamphlet or paperwork does it say there is a limitation to how many times a urine sample can be done. There’s other hospitals in the area. Many others. Of those hospitals, they have more openings in the schedule, provide just as good of service if not better, and are much less expensive. I have paid all this money, got locked into a plan and my furbaby is still not better. I feel robbed. Absolutely nothing will be done to correct it and this hospital could care less.

This was my 1st visit to Market Street; I took my 5.5 mo old puppy in for a few concerns. From the 1st call w/Allison to the moment we strolled in, it was a great experience. The team was friendly & interactive. Dr Picard answered all my questions; he gave me clear & precise options. I’m a veteran dog / cat mom & am extremely picky & I’ll admit, judgmental, going to a new vet, as I’ve been spoiled with my vet in CA. Market St. is definitely where Sawyer & the cats will be getting their care.

I just moved here and was nervous to find a new vet. I did lots of research and decided on this place. I am so glad I did. Everyone is so amazing and they were able to get me an appointment the same week. My sweet golden is having some kidney issues and hates the vet but that is not the case with this place. She walks right in and is so behaved and not anxious and shaking. I didn't know that was possible with her. They have such great communication and compassion here.

I've recently brought my kitty Hogarth to Market Street Pet Hospital for his first check up and round of vaccines. Staff was super friendly and the Veterinarian was extremely professional, polite, caring and well educated!! Wonderful service!