Schillinger Road Heart of Dixie Veterinary Clinic

The staff are very nice and care about your animals. I found a kitten and they helped me get set up with the $300 kitten package to get it checked out and set up an appointment to get it healthy. I left knowing it was a girl and $300 is a great deal for all they offer and you save $50 on the spay.

I really like this place when it comes to taking care of my cat Snowie. They take care of Snowie in a kind and professional and loving way.

This place is filled with a bunch of goofy women that don’t know what your dog or its breed is but assures you that you don’t know anything about it yourself even though you’re the owner who went and sought after said specific dog and breed. Wouldn’t recommend. 80$ didn’t even get my puppies temperature checked, it felt like I just paid them (as in the whole office)to pet my dog. Absolute clown show over here.

I first came to Heart of Dixie when one of my pups was very sick. I had been using another vet for over 30 years. I needed someone to see my pup and my normal vet wasn't concerned about him at all. They told me he wasn't stable enough for me to leave him and let them work him in. They told me to call MedVet. I did. They didn't have a vet and referred me to Pensacola or Biloxi. I called back. If my pup wasn't stable enough to leave with them, I didn't think he would be stable enough to travel to either Pensacola or Biloxi. They still said no and showed no concern whatsoever. I was referred to Heart of Dixie by someone else and they told me to bring him right on. They were so concerned and took really great care of him. What I like most about them is that all of them seem excited to see my pups. They love on them like I do. These pups are my babies and they treat them as such. It was very hard to leave the other vet but I am so glad that we are here.

Extremely disappointed. I brought my dog here a couple years ago to board and I absolutely loved the experience. So when my family went on vacation this go around, it was a no brainer for me to choose this clinic. I dropped my dog and my parent’s four dogs off on Monday 4/15 and called once a day, except for one day to check on them, mainly because my dog has severe anxiety. Prior to scheduling this board, I verified my method of payment with them and they told me the pet care credit card I had could be used as long as I had the actual card in hand, which I did. They did not tell me that there was a chance that it would not go through. When I got to pick up today 4/22/24, I was told that my method of payment was not accepted and I needed to provide another method of payment. If not, they would hold my five dogs. The lady who spoke with me was not sympathetic or could tell me why I was told differently. She kept repeating she can’t make the machine work and that they did not accept the credit card. The manager told me that they couldn’t have explained it any clearer to me when I first called about it that they needed the actual card, which I had. She also placed blame on me for not researching the card enough. That’s why I called to see if they accepted it. The part they left out in the beginning was that it was not guaranteed that it would be accepted. I would not have applied for the card if it was not guaranteed. I had to drain my savings to avoid them taking my dogs back. The next thing that upset me was that they have my dog anxiety medication without my authorization (I did select call for permission). When I questioned it the receptionist told me “Well you asked for it and she was scared.” I did not ask for it and if her anxiety was that bad, why was this not relayed to me when I called for check in. I don’t doubt that she was, but when I asked about her the staff downplayed it like she was okay. I also provided dog calming chews that were approved prior to give her for anxiety. I will give it to them. They did accept responsibility for that mistake and miscommunication, which I appreciate. They are also refunding me the charge for the medication. The lesson I learned from this experience is that SOME of the staff are not the nicest and are rude. Don’t use pet care credit cards and don’t trust when they say they accept that method of payment as long as I have the actual card. I will not be bringing my dogs back to this vet. I’m exhausted and I’m glad I got my furbabies back.