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Trupanion


6100 4th Avenue S
Suite 200
Seattle, WA 98108
phone: 800-569-7913
website: http://www.trupanion.com
claim form

Trupanion offers pet insurance in US and Canada. Provides coverage in all 50 states, Canada and Puerto Rico.

Trupanion insures dogs and cats between 8 weeks and 14 years. Recently changed terms so that policies have no payout limits.

Trupanion offers a direct pay feature for many veterinary offices.
Customer Ratings
60 days 1 year Lifetime
Rating 8.6 8.9 9.1
Count 393 897 5247
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Reviews of Trupanion

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10/10   10/10 Great company, 5/19/2017

Reviewed By: Karen Kolesar, Recommend: Y

I have had Trupanion for my dog for 7 years, unfortunately my dog has had some health problems. Trupanion has been wonderful. Pays claims fast. Customer service is excellent, friendly caring people when you call. Trupanion will pay directly to your veterinarian if you choose and your vet agrees. (paper work involved for the vet, many can't do insurance paperwork due to staffing) They will make an emergency approval if needed, for me it was just a few hours to let me know that my claim was covered. I would definitely recommend Trupanion.
Injury/Illness: gastritis/vomiting enteritis/diarrhea thyroid sub arachnoid cyst on the spine   Breed: German Shepherd
Claim Amount: over $1000   Age of Pet: 1 - 8
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10/10   Trupanion is wonderful!, 5/19/2017

Reviewed By: Lynette , Recommend: Y

Our dog had to have unexpected surgery. It cost over $2000. I filed a claim with Trupanion that was super simple. They processed it within two days and we got our check with a week! We couldn't believe how efficient and true to the policy that they were. I would highly recommend this company and getting pet insurance. We never would have expected using it but if we wouldn't have had insurance, this whole surgery would have turned a horrible s situation way worse with a bill that we would have been solely responsible to pay. Trupanion made things just a bit more tolerable!
Injury/Illness: Accidental ingestion of foreign object - surgical removal   Breed: Chihuahua
Claim Amount: over $1000   Age of Pet: 1 - 8
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10/10   Very happy with the service., 5/17/2017

Reviewed By: Marianne Moro, Recommend: Y

Very happy with the service. The people that work for trupanion are amazing!!!
Claim Amount: under $100   Age of Pet: 1 - 8
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10/10   The Trupanion representatives are always nice when you have questions., 5/17/2017

Reviewed By: Jennifer St Sauveur, Recommend: Y

The Trupanion representatives are always nice when you have questions. The representative I spoke with was reassuring and I could tell loves dogs!! My puppy has to be neutered and it's nice to know if there is a problem we are covered!! Thank you Trupanion!!!
Claim Amount: under $100   Age of Pet: under a year
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7/10   Most of your agents handle situations well., 5/16/2017

Reviewed By: Rachel Moore, Recommend: N

Most of your agents handle situations well. My only suggestion is that your agents need to listen more closely so that the client does not have to repeat things.
Claim Amount: $100 - $500   Age of Pet: under a year
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Read More Reviews...


Go To: trupanion.com


Most Helpful Reviews


9/10   Good Claim Response So far!,
We've been with Trupanion for a little over a year with both our Yellow Lab (1 yr old) and Kitten (1 yr old). Our vet recommended them when we were getting their first checkups. We did some research and read the good reviews and decided to give it a go. We're glad we did. Our Lab had kennel cough (much to our efforts to prevent it) and the ER tests on a holiday was covered. Our Kitten recently swallowed an… read more

Reviewed By: Matt P., parent of a Yellow LabMixed Breed
 
8/10   Pretty good for the most part,
Our 1 year old Great Dane has been insured with Trupanion since she was about 6months old. In the last few months we've been trying to figure out what was wrong with her back (she was walking funny)... after xrays, an MRI, spinal fluid testing, and more we still had no definitive answers. We were able to get all these tests done though with the help of Trupanion and knowing they would cover 90% of our… read more

Reviewed By: Brooke, parent of a Great Dane
 
10/10   Satisfied Customer,
I had never purchased pet insurance for my previous pets and have experienced some very expensive vet bills throughout 30 years of dog ownership. I was asked to consider adopting a Yellow Lab whose owner had unexpectedly passed away and I felt that pet insurance would be a good investment. I had heard about Trupanion through PETCO. I went on line and read up on numerous plans and I felt, by far,… read more

Reviewed By: Cathy
 
10/10   10/10 Great company,
I have had Trupanion for my dog for 7 years, unfortunately my dog has had some health problems. Trupanion has been wonderful. Pays claims fast. Customer service is excellent, friendly caring people when you call. Trupanion will pay directly to your veterinarian if you choose and your vet agrees. (paper work involved for the vet, many can't do insurance paperwork due to staffing) They will make an… read more

Reviewed By: Karen Kolesar, parent of a German Shepherd
 
10/10   Trupanion is wonderful!,
Our dog had to have unexpected surgery. It cost over $2000. I filed a claim with Trupanion that was super simple. They processed it within two days and we got our check with a week! We couldn't believe how efficient and true to the policy that they were. I would highly recommend this company and getting pet insurance. We never would have expected using it but if we wouldn't have had insurance,… read more

Reviewed By: Lynette , parent of a Chihuahua
 


Review Trupanion review policy

Review Title (if you could say it in one sentence, what would you say?)
Your Review (tips)
DO tell us specifics about your pet's illness or injury
DO tell us whether you were happy with how your claim was handled

DON'T use profanity or personal insults
DON'T write in ALL CAPS
Overall Rating (1 - worst, 10 - best)    
Would you recommend this company to other pet owners?
Yes   No
Your Name
State/Province

Tell us about your pet
Type: Dog     Cat
Breed:  
Age (at the time of your claim):   Under a year   1 - 8   Over 8 years  
 
Tell us about your claim
Type of illness or accident:
not sure
ear problem eye problem skin problem
cancer gastritis/vomiting enteritis/diarrhea
bladder renal (kidney) thyroid
other:
Claim amount
Time taken to handle claim
 
Verify that you are a customer
I certify that I am (or was) a customer of this pet insurance company and that I have not been offered a reward, financial or otherwise, by the insurer for writing this review.
 

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