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Trupanion


907 NW. Ballard Way
Seattle, WA 98107
phone: 800-569-7913
website: http://www.trupanion.com
claim form

Trupanion offers pet insurance in US and Canada. Provides coverage in all 50 states, Canada and Puerto Rico.

Trupanion insures dogs and cats between 8 weeks and 14 years. Recently changed terms so that policies have no payout limits.
Customer Ratings
60 days 1 year Lifetime
Rating 9.6 9.2 9.2
Count 23 300 4504
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Reviews of Trupanion

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10/10   Thank you!, 2/14/2017

Reviewed By: Theresa Chiancone, Recommend: Y

Tasha had numerous illnesses over her life, the last being cancer. Trupanion allowed Tasha to live comfortable for as long as possible. We would not have been able to cover the medical expenses without this coverage. I would also like to thank the many claim handlers who helped us. Each were very professional, understanding and caring.
I recommend Trupanion to anyone who loves their pet!
Injury/Illness: cancer   Breed: Pit Bull
Claim Amount: over $1000   Age of Pet: 1 - 8
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10/10   Life saver, 1/22/2017

Reviewed By: Catherine , Recommend: Y

Our cat had diabetes, allergies and renal failure requiring daily medication. Trupanion paid for all his medical care including needles, test strips and over-the-counter allergy medications. They always processed my claims quickly and I was even able to submit by sending photos of the receipts and claim form by email. Our cat was hospitalized twice, and both times Trupanion paid the vet hospital directly. We will definitely get Trupanion coverage when we adopt our next pet.
Injury/Illness: eye problem skin problem renal (kidney)   Breed: Tabby
Claim Amount: over $1000   Age of Pet: over 8 years
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10/10   Peace of Mind, 1/20/2017

Reviewed By: Meghan , Recommend: Y

We decided to get our dog insured after struggling to afford medications and tests for our cat. I'd had another cat previously that I also struggled to afford veterinary care for, so at the suggestion of my boyfriend, we decided to go the insurance route. We got our dog signed up through their trial of insurance that we got at our veterinarian. Shortly after she broke a tooth, which they covered. A few months later she ate a naproxen tablet, which is toxic! I think the cat was trying to kill her because those pills were safely on the table when we left the house! Well they covered that vet stay too. Then she started vomiting and was later diagnosed with IBD. Not only have they covered that as well, but they pay my vet directly right at checkout so I don't have to worry about paying the full bill. It's been a real relief to pick up more than $200 worth of medication per month and only have to pay less than $20. We've been able to do things like ultrasound and endoscopy to diagnose what she has instead of treating her symptoms and hoping for the best like we've had to do in the past with other pets. We're even using Chinese herbal therapy right now to treat the IBD! We honestly could not have done all of that without Trupanion.
Injury/Illness: gastritis/vomiting Inflammatory Bowel Disease   Breed: Mixed Breed dog
Claim Amount: over $1000   Age of Pet: 1 - 8
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10/10   Best company to protect your pet!, 1/19/2017

Reviewed By: Lydia Kunzler, Recommend: Y

Thank heavens for Trupanion! When my 4 month old puppy started having neurological episodes barely over a month after bringing her home I immediately panicked fearing huge vet bills I wouldn't be able to pay. Having had some bad experiences with other insurance companies I almost didn't insure her, but my vet had encouraged me and told me he had more client satisfaction with Trupanion then every other insurance carrier he had worked with put together. So I took his word and enrolled her the day I made the deal with her breeder and she became mine.

Thank heavens I did! Thousands of dollars latter and still no solid answers as to the cause of her episodes, I would have been in huge trouble or had to decline tests and possibly even put her down over money. Nothing worse then that! Thankfully Trupanion has my back - and hers! They have paid her claims quickly as promised with no haggling over anything my vet recommended for her. Thank you Trupanion for protecting my baby and showing me there is still one insurance company that truly is there for the animals, and allowing me to make decisions based off what my VÍt and I feel is best and not my bank account!
Injury/Illness: Neurological episodes   Breed: Standard Poodle
Claim Amount: over $1000   Age of Pet: under a year
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10/10   The Silver lining , 1/17/2017

Reviewed By: Logan, Recommend: Y

We panicked when our five month old mini poodle had a seizure. It quickly became wors when little Logan had a second seizure at our
Vets office. We were referred to a specialized veterinary hospital, where the charges were soon over two thousand dollars and possibly much more, depending on test results. We paid but now had additional stress because of the financial payments we would be making. We remembered that our Vet had discussed Trupanion insurance with us when we brought Logan in for his initial check up. Thankfully we enrolled Logan. When we called Trupanion about coverage, we were put at ease by Brendan at Trupanion, who preauthorized our claim over the phone so we could concentrate on getting our Logan well. To have the unlimited 90% coverage was a blessing. Our Logan is on his way to recovery and we have peace of mind relative to the financial cost of his care. Getting Trupanion was the best insurance decision we ever made.
Injury/Illness: Seizures   Breed: Poodle
Claim Amount: over $1000   Age of Pet: under a year
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Read More Reviews...


Go To: trupanion.com


Most Helpful Reviews


9/10   Good Claim Response So far!,
We've been with Trupanion for a little over a year with both our Yellow Lab (1 yr old) and Kitten (1 yr old). Our vet recommended them when we were getting their first checkups. We did some research and read the good reviews and decided to give it a go. We're glad we did. Our Lab had kennel cough (much to our efforts to prevent it) and the ER tests on a holiday was covered. Our Kitten recently swallowed an… read more

Reviewed By: Matt P., parent of a Yellow LabMixed Breed
 
8/10   Pretty good for the most part,
Our 1 year old Great Dane has been insured with Trupanion since she was about 6months old. In the last few months we've been trying to figure out what was wrong with her back (she was walking funny)... after xrays, an MRI, spinal fluid testing, and more we still had no definitive answers. We were able to get all these tests done though with the help of Trupanion and knowing they would cover 90% of our… read more

Reviewed By: Brooke, parent of a Great Dane
 
10/10   Satisfied Customer,
I had never purchased pet insurance for my previous pets and have experienced some very expensive vet bills throughout 30 years of dog ownership. I was asked to consider adopting a Yellow Lab whose owner had unexpectedly passed away and I felt that pet insurance would be a good investment. I had heard about Trupanion through PETCO. I went on line and read up on numerous plans and I felt, by far,… read more

Reviewed By: Cathy
 
10/10   Thank you!,
Tasha had numerous illnesses over her life, the last being cancer. Trupanion allowed Tasha to live comfortable for as long as possible. We would not have been able to cover the medical expenses without this coverage. I would also like to thank the many claim handlers who helped us. Each were very professional, understanding and caring. I recommend Trupanion to anyone who loves their pet! read more

Reviewed By: Theresa Chiancone, parent of a Pit Bull
 
10/10   Life saver,
Our cat had diabetes, allergies and renal failure requiring daily medication. Trupanion paid for all his medical care including needles, test strips and over-the-counter allergy medications. They always processed my claims quickly and I was even able to submit by sending photos of the receipts and claim form by email. Our cat was hospitalized twice, and both times Trupanion paid the vet hospital directly.… read more

Reviewed By: Catherine , parent of a Tabby
 


Review Trupanion review policy

Review Title (if you could say it in one sentence, what would you say?)
Your Review (tips)
DO tell us specifics about your pet's illness or injury
DO tell us whether you were happy with how your claim was handled

DON'T use profanity or personal insults
DON'T write in ALL CAPS
Overall Rating (1 - worst, 10 - best)    
Would you recommend this company to other pet owners?
Yes   No
Your Name
State/Province

Tell us about your pet
Type: Dog     Cat
Breed:  
Age (at the time of your claim):   Under a year   1 - 8   Over 8 years  
 
Tell us about your claim
Type of illness or accident:
not sure
ear problem eye problem skin problem
cancer gastritis/vomiting enteritis/diarrhea
bladder renal (kidney) thyroid
other:
Claim amount
Time taken to handle claim
 
Verify that you are a customer
I certify that I am (or was) a customer of this pet insurance company and that I have not been offered a reward, financial or otherwise, by the insurer for writing this review.
 

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