225,306+ Pet Insurance Reviews You Can Trust
Pet parents across the U.S. and Canada have left over 225,306 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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Pets Best Insurance
I am extremely pleased with Pets Best!! They are always responsive, process claims quickly, and make the entire experience easy and stress-free. I have never had any issues with claim payments or understanding what is covered. Their customer service has been excellent, and I highly recommend them.
Peace of Mind and Excellent Customer Service
With veterinary costs skyrocketing, many people are unfortunately forced to make tough decisions in their pet's clinical care. Pet's Best truly obviates that and allows you the peace of mind to get your pet seen by a vet and receive the appropriate, comprehensive care. I adopted my cat earlier this year and he's had some miscalleneous health issues and scares albeit being a generally healthy cat. Having good coverage, an extremely easy claim submission process, and rapid turnaround has been a lifesaver and has given me incredible peace of mind knowing I can get my cat great quality care without having to make tough financial decisions and this will hopefully keep him healthy and happy for the long haul. I strongly recommend Pet's Best. Extremely easy to enroll, reasonable premiums and great coverage options.
Insurer: Pets Best
By: Jonathan
Extremely Disappointed with Lemonade Pet Insurance
I've been paying over $100 a month for pet insurance through Lemonade, expecting that when I actually needed to use the coverage, the company would stand behind its customers. Unfortunately, I was wrong. Lemonade recently denied a claim of approximately $50, citing a pre existing condition because my dog had an ear infection YEARS ago that was treated and fully resolved. Apparently, Lemonade considers a past, resolved ear infection grounds to classify future ear problems as pre existing or chronic. What is the point of paying over $1,200 a year in premiums if something as common as an ear infection from years ago can be used to justify denying a relatively minor claim? It's not even about the $50. It's about the principle. I pay more than double that amount every single month, yet when it comes time to file a small claim, I'm left questioning what I'm actually paying for. Insurance is supposed to provide peace of mind, not leave customers wondering what excuse will be used to deny their next claim. Lemonade may have saved themselves $50 on this claim, but they've seriously damaged my trust as a paying customer. I'd strongly encourage anyone considering Lemonade Pet Insurance to carefully review how they define pre existing and chronic conditions before purchasing a policy. You might be surprised by what they consider grounds for denying coverage.
Insurer: Lemonade
By: justin
Pets Best commits fraud
Absolutely furious with Pets Best. They denied my claim by calling it a “pre-existing condition,” which I dispute. That is not an accurate description of my pet’s situation, and I want a clear explanation of exactly what medical records support their decision. What good is pet insurance if you have to fight the insurance company when you need coverage? This denial has left me frustrated, angry, and questioning why I chose Pets Best in the first place. I expect them to properly reconsider this claim and explain their decision with actual documentation. Based on this experience, I cannot recommend them.
Insurer: Pets Best
By: Eli
Claims have always gone smoothly!
I have 3 cats and one dog and got insurance when they were little. I have had to use my insurance 3 times now over the last 5 years and am so grateful that I had coverage. All the issues were unexpected and it was a really great to have the financial help when the bills were big. I am so glad I invested in insurance and have kept it up. Each time I have filed a claim it was simple and I received a payment smoothly. One time there were additional questions and an agent called and we figured it out together. I highly recommend Pets Best Insurance!
They are excellent
The PetsBEST team are excellent. Claims are easy to submit and they provide quick payment. I have been with them for several years now and I an extremely satisfied with their service.
Scam
They won't cover vet costs fory dogs condition. They denied my claim for bloodwork because he has seizures. Isn't that the point of getting insurance in the first place? To help offset the cost?
Pet's Best is Actually Best!
I have covered two of my pets through Pet's Best. I have found that the claims process is very simple. Claims evaluation and payment have always been fair and timely. I highly recommend this pet insurance provider!
JackMac
As a retired insurance broker with 50 years experience, I have been satisfied with Pets Best!
You Helped
I lost my soul dog, Sophie, in December. She was one week shy of her 16th birthday. Another dog, Ellie, entered my life a month later. Sophie had a lot of health issues her whole life so I knew the first thing I wanted to do was get insurance for Ellie. Thankfully, we found Pets Best. Ellie has had luxating Patella issues and has had to go to the vet more times than I would have imagined. They have really helped ease my financial burdens and stress.
Insurer: Pets Best
By: Jordan