225,246+ Pet Insurance Reviews You Can Trust
Pet parents across the U.S. and Canada have left over 225,246 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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Pets best actually the best lol
My corgi ate a sock 😑 we were able to take him in to the ER late at night worry free because of Pets Best Insurance being able to help us save on the bill and the major reason I even got insurance and have no issues taking him in ever
best place for hardest choice
Dr. Payne and the entire staff at Pet Stat in Bath, PA, were absolutely amazing during one of the most difficult times in my life. When my 16-year-old dog, Payton, was suffering and I needed to make the heartbreaking decision to let her go, four other veterinary offices told me they had no appointments available. Pet Stat got us in right away and treated us with incredible compassion. The staff had a private room ready for us, explained everything carefully, and made the entire process as comfortable as possible. Dr. Payne was kind, patient, and never rushed us. He took the time to talk with us before and after, which meant so much. The memorial items we received afterward were beautiful and thoughtful, including paw prints, a nose print, a lock of hair, a personalized urn, a handwritten note, and a touching poem. I am so grateful for the care and kindness they showed my family and my sweet Payton. I highly recommend Pet Stat and Dr. Payne to anyone looking for a veterinary team that truly cares.
Pet Insurance is no joke!
My 4 year old ragdoll had been vomiting for 5 days and stopped eating or drinking. I took her to an urgent pet care and had to do blood work and x-rays to rule all out all possibilities. It was not cheap! I submitted my claim the next day and received reimbursement minus my co-pay within 24 hours. Amazing! Having to pay thousands of dollars in vet bills was not in my budget, so grateful I signed up for pet insurance.
Premium costs
I am very disappointed in the annual premium rates increase. My premiums doubled within 2 years. There is no customer service phone number available on line to cancel service.
Insurer: Pets Best
By: Carmen
Fast response
"My dog had been limping for about two weeks even with rest and carprofen. I finally took him to vet where they took X-rays along with the exam, turned out just soft tissue but of course gave more meds. Submitted claim and was paid back within 3 days. Very satisfied!
Claims reimbursement
The EOB are very self explanatory and they have a great turn around time, within a couple of days to let you know if denied, applied to deductible or reimbursement. Very pleased with ease of filing claims and the status once submitted to the decision.
Pet surgery and rehab rehabilitation
My insurance is through pet Best, but I have a very good understanding of my policy because I read the entire thing and I’ve also asked questions. Our dues have gone up every year as has everything else. But they have been good to respond. They’ve paid in a timely fashion, and I have been very pleased with pet Best and I’m glad I got insurance on my pet because we have had to use it. They have saved me thousands of dollars and I would recommend them.
Denied a common accident (dog swallowed foreign object)
Pets best denied my claim. This cost me $15,000, thinking that this would be covered. They denied paying a penny towards this, although I had purchased the insurance, with every added benefit available for them to pay 90%. I hope you will consider different insurance for your animals, this insurance is no good
Insurer: Pets Best
By: Andy
Punitive and overbroad interpretation of "pre-existing conditons"
We switched to this insurance thinking it was a fair policy and good deal. But after a year, we tried to make a claim based on a hotspot on our dog's paw that had become infected. Yes, our dog has had a hotspot once before in his life, several years ago. However, he does not receive treatment for any ongoing condition. All dogs get occasional hotspots. Pet's Best rejected every aspect of the claim - the visit, testing, and treatment - on the basis of a "pre-existing condition." This was obviously an absurdly broad interpretation of a pre-existing condition--since it could effectively foreclose coverage for any future skin injury, infection or irritation--and left us no recourse. This was enough to make us cancel the insurance. I should note that our previous insurer was more expensive but would never deny a claim like that. We'll go back to them.
United Healthcare of pets insurance.
They asked how they could improve their services, i responded: Lower deductible to $100, pay for vaccines, ive paid $90 a month had most of my pets claims denied, hundreds in vaccines, and the one time a claim is accepted... i get $8 back after spending $660, because of the deductible and "fees". This company is the United healthcare of pets. So basically the only thing youre good for is in case one of my pets gets hit by a car and thats if they even survive. And who knows if you'd cover that, the car hitting them would provably be considered a preexisting condition.. seriously disappointed, probably going to cancel.