222,587+ Pet Insurance Reviews You Can Trust
Pet parents across the U.S. and Canada have left over 222,587 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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They denied all three claims they were…
They denied all three claims they were supposed to cover because of "pre-existing conditions" even though my vet wrote letters there is nothing related and not even same spots or issues. They raised without notifying us $10 more a month and ignored my emails for weeks when I asked the reason. DO NOT RECOMMEND!
Insurer: MetLife
By: K Y
Answering questions and claims quickly…
Answering questions and claims quickly and fairly.
Insurer: MetLife
By: customer
prompt payment in two days full…
prompt payment in two days full coverage thank you very much.
Insurer: Pumpkin
By: Victoria
I had been with my previous insurance…
I had been with my previous insurance company for around 18 years, totally claim free and a model customer. My policy updated automatically and they would continue taking payments out of my account as usual, as they had done for many years. This year they sent me the renewal documents but neglected to take payments out of my account. I never received a phone call or anything from them, though I did receive a letter stating my insurance was cancelled while I was away on vacation - not receiving it until I arrived back home. Can you imagine the stress of that situation? It was a Saturday night and of course there were no insurance offices open and my home was left uninsured. Thank God, I found this company, what a lifesaver. I even received a discount for being a CFIB member and it was cheaper than my previous policy! After I got my insurance set up- I could easily go back and increase and change a few things. Easy breezy. The previous company will never get me back as a customer! I hope to never have to use my insurance policy, but I was able to sleep that night. On convenience alone they get top marks.
Insurer: Sonnet
By: Sasha Appleton
I just signed my 2 yr old shih tzu up…
I just signed my 2 yr old shih tzu up today! Registering her was easy and being able to customize our plan was easy as well.
Insurer: MetLife
By: Sherri
seemed easy
seemed easy, but I wasn't clear if. had this insurance with my company from the day i was hired or now that I registred. My pet went to the vet yesterday and wanted to submit, but uncertain if It will be appliable.n
Insurer: MetLife
By: JR
The claim was processed quickly but not…
The claim was processed quickly but not correctly. When the claims software scanned the receipt it interpreted the description the vet hospital used as a Wellness claim instead of an Illness claim that it actually was. I called the customer support phone and got an agent who quickly understood the issue and got it to an adjuster to reprocess it. The claim was reprocessed by the next day. All's well that ends well.
Insurer: Embrace
By: Jan Vales