Pet Insurance Review - compare rates & benefits  
  Home | Blog | About | For Vets | Resources | Contact  


Browse:
Pet Insurance 101
Dog Insurance
Cat Insurance
Canada Dog Insurance
Canada Cat Insurance

How To:
Get Quotes
Select an Insurer
Make a Claim
Save Money

Find Vets

US Pet Insurers
Healthy Paws
Embrace
Petplan USA
Trupanion
Pets Best
ASPCA
 Petfirst
Nationwide
VPI
 Petfirst
AKC
PetPartners
24PetWatch
PetPremium
VetCare Health
Figo

Canada Pet Insurers
Pets Plus Us
Petplan
Trupanion
Petsecure
PetCare
PC Financial
Hbc
 Petfirst Healthcare

Other Options
Pet Assure
Banfield
PetSmart
PETCO
United Pet Care

Breeds

UK Pet Insurance

Privacy


Customer Review for


1/10   Extremely Long Reimbursement Times
Have had no problems, I've liked dealing with the company, they've covered all problems and been a stress reliever when it comes to getting good care for my pet. However I was just told to expect a 15-20 business day turnaround for a claim to be processed, which is ridiculous. Especially when other large competitors offer direct billing so you are never out of pocket. Would likely not insure another animal under this company for this reason.
Company:   Injury/Illness: skin problem   Breed: Great Dane
Claim Amount: $500 - $1000   Age of Pet: 1 - 8
Camille, 12/12/2016
Was this review helpful to you?      
 


Paul says:

2/4/2017
Gave a lowest score possible, a ONE star review when all you had to do was wait a couple weeks for your claim to be processed? That seems kind of cold and unfair to me. 
 
Carly says:

1/4/2017
Camille, I just wanted to mention that I am currently with ANOTHER pet insurance company... and have been told they are dealing with a 7 week TURNAROUND for them to REVIEW our claim........... that's not even the reimbursement period!! I can handle 2-3 weeks...  
 
Eric Coulson, Top Dog says:

12/28/2016
Hi Camille, thank you for your review. I am glad that you are satisfied with the coverage for the claims that you have submitted to date. Your most recent claim was processed in 12 business days from receipt of the original claim. Our competitors typically do not underwrite new policies at the time of purchase so claims turnaround for your first claim could be very lengthy as they need to request, receive and underwrite (including pre-existing conditions) before they can process your first claim. Certainly, if I can be of any assistance in the future, please contact me at eric.coulson@petsplusus.com or at 905-247-5403. 
 




Comment on this Review

Your Name
Comment
Enter the characters below