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Customer Review for


10/10   Superior customer service and handling
Firstly, we were very impressed with the structure of the coverage: age divided into 3 groups only, 4 clear plans, 3 deductible coverage choices - this was not complicated like other plans. We insured both our dogs. Second, our 1st claim was handled with compassion, professionalism and efficiency. While investigating our dog's torn cruciate replacement, 3 further major issues surfaced including a left nephrectomy, adrenalectomy and cystotomy, all needing to be done immediately. PetsPlusUs underwriters worked diligently and quickly to advise on exclusions and inclusions so we could move forward fast. Immediately upon receiving pathology results, they mailed reimbursement cheques and Melissa went through the details clearly and concisely by phone with us. For your info: we only paid 35% of all fees. We were not out of pocket for long and came away with a most satisfactory experience. The cruciate ligament surgery is next and they've already committed to full coverage. We recommend this company highly for their empathy, efficiency, competence and reaction time. Calls were always returned promptly, and with answers. This is the way to conduct business. Ten out of 10, for sure. Rose Nadon and Murray Clifford, British Columbia
Company:   Injury/Illness: bladder renal (kidney) adrenal gland and cruciate surgery   Breed: Keeshond
Claim Amount: over $1000   Age of Pet: over 8 years
Rose Nadon and Murray Clifford, 10/6/2016
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Randy Valpy - Top Dog at Pets Plus Us says:

12/9/2016
Hi Rose and Murray, thank you very much for your very kind and thorough review. I'm sorry to hear that your dog has suffered through a bit of ill health, but I'm hoping that he makes a full recovery. I am pleased to hear that you have been well looked after by our team here, and thank you for recognizing the simplicity of our coverage. Today is my last day as Top Dog at Pets Plus Us otherwise I would provide you with my contact information should I ever be able to be of any assistance to you going forward. However, I know that Eric Coulson who is taking over for me will be here should you ever need his assistance. Eric can be contacted at eric.coulson@petsplusus.com or via telephone at 905-247-5403. All the best to you and your dog - Randy Valpy. 
 




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