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Customer Review for PCF


2/10   Do Not Choose this Pet Insurance Provider
We had our 2 dogs insured through this service provider and their low cost pet insurance we now understand means low level customer service as well as little to no coverage for our dogs. Their customer service rep. continuously got our 2 dogs mixed when speaking to her on the phone and gave us incorrect information. Also, they way they interpret the vet's note/report to the extreme was very disappointing to say the least. Our larger dog has a corn on his foot which they interpret as being a dog with a lame leg, unable to walk and put an exclusion for 6 months on his file. To make matters worse the vet put on the dog's report that he has separation anxiety which is quite normal for dogs from a shelter. PC Insurance then put a 2nd exclusion on our dog's file saying he has severe behavioural problems. This insurance company will interpret what your vet sends them to the extreme and put exclusions so that they do not have to pay for your dog's medical costs. Which brings me to the question then why would I get pet medical insurance if it's not going to cover anything? This is a useless insurance and you will be paying monthly fees for little to no coverage. DO NOT WASTE YOUR MONEY
Company: PCF   Injury/Illness: corn on pad of paw and separation anxiety   Breed: Greyhound
Claim Amount: $100 - $500   Age of Pet: 1 - 8
Andrew, 8/29/2016
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