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Customer Review for


1/10   I would NEVER Recommend this company
I am TOTALLY DISAPPOINTED in Petsecure and Western Financial Insurance and the way their "customer care" agent Rodney, has handled my call. After waiting a month, only to receive a notification *We regret we are unable to cover treatment for this condition as it is not covered by your policy...... I signed on after asking NUMEROUS times if the gastropexy would be considered preventative medicine and if it would be covered at the time of spaying. The agent at the time of sign up, assured me that if I signed on for the 4+ plan that it would indeed be covered. I have submitted five claims, and have not yet received any reimbursement. I am cancelling this insurance and will be pocketing the monies in an account for my pets future. This way I can police whether the funds are available or not and whether the treatment is "covered" or not, and I will not have to deal with the bureaucratic red tape only to find out, ooooops sorry your not covered. Think twice before signing up and surrendering your hard earned money. Ensure you have the voice recordings as well request everything in writing before you sign on the dotted line and allow them to determine what is or isn't considered preventative medicine and eligible for payment. I certainly wish I had, I would have at least half of the monies I am now out of pocket.
Company:   Injury/Illness: preventative medicine   Breed: Great Dane
Claim Amount: over $1000   Age of Pet: 1 - 8
Lynn MacKenzie, 11/22/2016
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