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Hartville Group, Inc. (Hartville Pet Insurance, ASPCA Pet Health Insurance & Petshealth Care Plan brands)

3840 Greentree Avenue SW
Canton, OH 44706
phone: (866) 820-7764
website: http://www.hartvillegroup.com
claim form (PDF)
Average Rating
7
out of 10

add your rating
Offering pet insurance throughout 50 states under the brand names: Hartville Pet Health Insurance, ASPCA Pet Health Insurance, and Petshealth Care Plan. Recently partnered with ASPCA (American Society for the Prevention of Cruelty to Animals) to offer pet insurance. Has distributed pet insurance plans since 1997 and currently covers more than 80,000 pets.

Most Helpful Reviews of Hartville (ASPCA & Petshealth) .

6/10   Great for senior pets, 12/20/2007

Reviewed By: Mary, Recommend: Y

Although I have had a couple of negative experiences with Petshealth, I must say that they seem to be the ONLY pet insurance company willing to insure older pets. They will insure dogs up to 13 years and cats up to 15 years. They will even insure the pet with their top plan, regardless of age, if there are no pre-existing conditions. I have a 13 year-old cat who has never been sick a day in his life. I was able to insure him with Petshealth under their most extensive plan.

A few things to watch out for, though. First, unless you get their top plan that covers chronic and/or recurring illnesses, if your pet is diagnosed with some illness and/or injury in one plan period, as soon as the plan period renews, it is considered a pre-existing condition and coverage will stop. This is a bad deal if, say, your pet is diagnosed with cancer a week before your plan renews because in just one week, the coverage for the cancer will stop. That's crappy. Also beware that any congenital and/or hereditary condition is not covered on ANY of their plans. So, that immediately excludes a boatload of illnesses as there are lots and lots of disorders known in hundreds of breeds.

But, again, if you need to insure a senior pet, this is probably the only option you really have.

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2/10   very deceptive policy renewal discription, 4/2/2008

Reviewed By: Patricia Rethemeyer, Recommend: N

I have been with ASPCA for over a year, I have three pets on the plan.My cat had developed hyperthiroidism in Nov. of 2007 and was put on medication which is not hepling,he had to be on it for three months to regulate the thiroid before surgery could be done.The policy renewed in Feb. when I read my new ploicy on the certificate it had a clause that read any illness that manifests in one 12 month period and is not cured and treatnent free for 180 days will be excluded from coverage in the subsequent 12 month period.but there was a asterik at the end of that statement (*) at the bottom of the plan it says does not apply to our plan.I called to verify this and was put on hold for 10 minutes and told to turn to page 9 under section Limit Of liability which basically said the same thing that was on the front page.I was told that they did not know why the asterik had that clause and that there were two supervisers looking into IT ,but that I am still not covered,I am thinking of contacting a lawer in this matter,I sent several E-mails and they never reply.I asked if my pet had an accident 12/31 and had to go back for several appointments and my policy renewed Jan.1 if that would be covered and was told no.What kind of rip off company are they.I chose them because they are the aspca,and thought that they would be more reputable because of there name .Boy was I wrong.I am going to look for another company.

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5/10   Don't Get, 1/1/2007

Reviewed By: BM, Recommend: N

Been with this company since 2000 just found out about the "small print" of pre-existing/recurring illness. They dont go by date of first applying BUT renewal dates that are done annually. Only have 180 days from diagnosis. cure and last treatment.

ER vet visits they dont cover all ot of expenses.
Also when they do they take a good chunk off the fee before they process the deduction.

View Comments (8) | Was this review helpful to you?      
 
  Read more reviews... | Add your own review

Most Recent Reviews


9/10   My crazy girl and her borther,
My baby girl Kira attacked her littler mate rother, Rocky. They do play rough sometimes but this was all out… read more

Added 8/12/2010 by: Maki
 
9/10   Ecellent Customer Services,
I have a 10 year Old English Sheep dog, name Gurt, she has a lump on her face and thank goodness it is not… read more

Added 8/11/2010 by: Penny
 
9/10   Lovin' ASPCA pet insurance!,
I have a 1.5 year old corgi mix, Olive, who in the past year has had three incidents that had me taking her to… read more

Added 8/10/2010 by: Kim Devitt
 
10/10   So glad I chose to make this investment!,
As economic times got tough, my employer cut hours and wages. My dog, Gustavo, has always been very healthy,… read more

Added 8/8/2010 by: Beate
 
10/10   Foxtail embedded in nose,
One evening my sheepdog and I were relaxing, when suddenly without warning, he jumped about three feet into… read more

Added 8/8/2010 by: Dr. Claudia Diaz
 
8/10   Greyhounds are not graceful off the track!,
I have been more than happy with ASPCA. Trips to the Vet are costly and when my clumsy Boys have an accident,… read more

Added 8/8/2010 by: Gale Ward
 
1/10   Do not trust the ASPCA's pet health insurance plan,
BEWARD OF THE ASPCA'S PET HEALTH INSURANCE! I don't trust insurance companies so when I discovered a policy… read more

Added 8/7/2010 by: Zora
 


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