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Pets Best Insurance
2710 Sunrise Rim Road
Boise, ID 83705
phone: (888) 899-0402
website: http://www.petsbest.com
claim form
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Currently offers plans in 46 states. Founded by veterinarian Jack Stephens, founder of VPI.
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Most Helpful Reviews of Pets Best .
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8/10 Worth Having, 1/19/2008
Reviewed By: RC, Recommend: Y
This is the second time I have reviewed this company. I am excited to say that I have been pleased with some of the changes they have implemented. Initially I gave them a low score of 2. This was heavily influenced by claims processing time exceeding what was listed on their site. I also thought that I would not be doing business with them even a year later. So, what's changed mind? These things...
I was impressed by the fact that a representative of the company saw my initial review and personally contacted me via email thanking me for my review and letting me know that at any time they are happy to listen to my concerns. A good company will go where the customers are and look for ways to improve their customer's experience. They have improved billing by not requiring two months premium when starting a policy and now offer a plan where your payment remains the same. For a minor fee, your pet's rate remains the same until age 10 (I believe). They could further improve this by averaging premiums on a yearly basis regardless of the age of the pet, but they are moving in the right direction. They have updated their web site to accurately reflect the length of the claims process. In all the times I have filed claims, absolutely no surprises or denials. They have always paid their 80% after deductible.
Recently my oldest cat was not doing well and when I took him in for examination, the vet discovered a heart murmur. We had xrays, ultrasound, electrocardiogram and a blood panel done to aid in diagnosis. I was very pleased to have deposited my check for $398 out of the $600+ spent on these procedures. The turn around time seems to have improved over a year ago and took about ten business days from filing the claim via email to having the check in hand., Much, much better. They also sent email acknowledgments to let me know they had received the claim and again to let me know they were processing it.
I tried another insurer first with my new kitten then with two other cats for several months. I did not cancel my Pets Best policies during this testing. There were surprises when it came to paying out claims and ultimately I don't need any surprises when one of my cats gets sick. No surprises from Pets Best.
My final comment is regarding the wellness plan. You should know that if you sign up for wellness and cancel the plan you must wait one year before you can sign up again. It also states in the policy that if you cancel the wellness, they may decide to cancel your accident/illness as well. I don't know what one has to do with the other, but this should be changed. To be clear, they did NOT cancel my plan when I discontinued the wellness, but knowing that they reserve the right to do so is why I am reluctant to sign up for wellness again. If you have multiple pets, it is probably best to sign up for wellness one at a time. I have six cats and when one got very ill, I was unable to proceed with the regular wellness for the others until his bills were resolved.
I feel this company is making every effort to listen to it's customer's and improve the quality of their products and service. If they continue on like this, I have every confidence I will be a happy customer for the life of my pets. I have and do recommend them to friends with confidence. In my experience they offer great value and relief with minimal surprises when it's time to pay claims.
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10/10 Pets Best has come through each time, 9/4/2008
Reviewed By: V. Brown, Recommend: Y
I have all my dogs and cat on Pets Best Policies. Pets Best has always been there for my questions in customer service and have always paid out what they have explained they would pay out. About 7 months ago I had my largest breed dog get sick and the bill was way over $2500. Pets Best paid 80% of my vet bill. My veteriniarin also recommend Pets Best, so I know by experience that Pets Best truly is the Best pet insurance to have. I could have never been able to have the excellent care that they have needed without having Pets Best to help cover the cost. I hve looked at other companies, but felt very comfortable with the plan and the service I recieved from Pets Best.
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10/10 Number one pet insurance company!!, 7/16/2008
Reviewed By: Kelly Scott, Recommend: Y
I have never been more pleased with a pet insurance company than I am with Pets Best. I previously had experience with VIP and they were not as efficient and their "fee schedule" was not reasonable. The claims I received from Pets Best have always been what they advertised...they pay 80%. I have referred many friends and family members to Pets Best with 100% confidence that they will be happy and feel secure. We had a lot of turmoil with three of our pets this summer. One died of lymphoma and the other two had life threatening incidences. We felt reassured that we could give our pets the best treatment options since we had this insurance. Without it, we would have had $10,000 worth of vet bills that we could not have afford. I do not know what I would have done if I didn't have this insurance. I have more treatment options available for my pets. In addition, anytime I called to get the status of a claim or get information, their staff is always courteous and helpful. They send correspondence quickly via email as well. I was shocked to read the bad reviews because I have nothing but good things to say about this company. I am so grateful and pleased a company like this exists. Thank you so much Pets Best!!
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Most Recent Reviews
10/10 The insurance company that ACTUALLY cares.,
We read the reviews, looked at the services provided and decided to go with Pets Best. We are so glad we did.… read more
Added 2/1/2010 by: Dave G.
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10/10 Highest Praise,
I have only the highest praise for this company. They covered my 8-year old adopted golden retriever. I never… read more
Added 1/24/2010 by: Charlotte
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10/10 Fantastic!!,
We recently signed up to insure our new puppy. We included the Wellness plan to our basic policy,and within 5… read more
Added 1/18/2010 by: monica ousley Fantastic!!!
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10/10 Best coverage ever,
I was extremely pleased with Pets Best insurance from day one. I adopted my beloved Molly when she was 7… read more
Added 1/16/2010 by: B. Manriquez
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10/10 Easy, Friendly, Good Value,
I have used other pet insurance companies, but none have compared to the quality of customer service and value… read more
Added 1/5/2010 by: Ora R Citron
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7/10 Pets Best Insurance for older cat,
I have Pets Best Insuance and got it because there are not many companies that would insure an older cat ( one… read more
Added 1/4/2010 by: Nancy Franzese
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10/10 Great company- speedy claims processing!,
After the horrible medical problems with my last dog, I decided I needed to look into pet insurance to help… read more
Added 1/2/2010 by: T. Holt
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