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Pets Best Insurance


2323 S Vista Avenue
Boise, ID 83709
phone: (888) 899-0402
website: http://www.petsbest.com
claim form

Offers plans in 50 states and DC. Founded by veterinarian Jack Stephens, founder of VPI insurance. No age restrictions on enrolling pets; offers coverage from 70% to 100% reimbursement.
Customer Ratings
60 days 1 year Lifetime
Rating 7.7 9.1 8.8
Count 23 858 2398
add your rating

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Reviews of Pets Best

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10/10   Pets Best is "the best", 8/13/2017

Reviewed By: Randy Hillier, Recommend: Y

I have found the pet insurance Pets Best wonderfully responsive and efficient. Having struggled previously with pet illness and bad insurance for my dog, I am very confident that Pets Best has my dog's welfare as a priority and is aware and sensitive to the needs of pet owners during difficult times.
Injury/Illness: ear problem Basic exam   Breed: Labrador Retriever
Claim Amount: under $100   Age of Pet: 1 - 8
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1/10   Choose another insurance company, 8/11/2017

Reviewed By: Keith Sturdevant , Recommend: N

If your pet has been to the vet for any reason they will call it pre existing and will not pay your claim. Warning: go elsewhere with your business.
Injury/Illness: not sure   Breed: Mixed Breed dog
Claim Amount: $100 - $500   Age of Pet: under a year
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10/10   One of the best decisions I have ever made, 8/11/2017

Reviewed By: Michelle D. , Recommend: Y

During a time when myself and my husband were out of work, the last thing we needed was loosing our new family members to a severe allergic reaction to shots. I am so happy that I purchased Pets Best insurance because it allowed me a little bit of peace of mind while allowing me to focus on what mattered, our two girls, Khalessi and Olive. We are so very grateful for the services Pets Best offers.
The price was very reasonable for all three of our cats and submitting claims is a painless experience.
Injury/Illness: severe allergic reactions to shots   Breed: Domestic Shorthair
Claim Amount: $500 - $1000   Age of Pet: 1 - 8
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10/10   Excellent Service!!!, 8/8/2017

Reviewed By: Shellie DiPietro, Recommend: Y

I highly Recommend Pets Best!! It saved us money in the long run for illness, Spaying and Neuter and Dental Cleanings! Including shots and medication!
Injury/Illness: gastritis/vomiting   Breed: Italian Greyhound
Claim Amount: $100 - $500   Age of Pet: over 8 years
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3/10   Not sure, 8/3/2017

Reviewed By: Barbara Waskiewicz, Recommend: N

I have cancer coverage for my Golden. She had her spleen removed. We did it because there were signs that it would have ruptured. So I was disappointed that we got ahead of what would have been cancer and it seems like they wanted me to wait till my dog had cancer before they would cover this. I thought how lucky we were that we were able to catch this before it killed her. Insurance said oh no you should have waited then we would have covered this. Terrible.
Injury/Illness: Signs of Spleen rupturing   Breed: Golden Retriever
Claim Amount: over $1000   Age of Pet: over 8 years
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Go To: petsbest.com


Most Helpful Reviews


10/10   I would recommend Pets Best,
As a veterinarian, I am asked to pick an insurance company to recommend. I liked the 80%/20% structure, the accident only option, and the fact that the person who designed the insurance had a lot of previous experience starting VPI. I took a policy out on my own very young border collie for several reasons. I wanted to see how fast they processed claims and I wanted to find out if I would be a… read more

Reviewed By: Dr. Paige Garnett
 
10/10   Wonderful insurance,
I've had 4 claims over a 3 year period with Pets Best. It has been easy to file claims, and they have always covered the entire bill without question, minus my $75 deductible and 20% copay. Last year I got back the premium amount because of one foxtail-in-the-nose incident (ouch) and a concern that Hannah was losing weight, which necessitated blood tests. For the foxtail, I had to take Hannah to 2 different… read more

Reviewed By: Judi, parent of a Mixed Breed
 
8/10   Worth Having,
This is the second time I have reviewed this company. I am excited to say that I have been pleased with some of the changes they have implemented. Initially I gave them a low score of 2. This was heavily influenced by claims processing time exceeding what was listed on their site. I also thought that I would not be doing business with them even a year later. So, what's changed mind? These things... I was… read more

Reviewed By: RC
 
10/10   Pets Best has come through each time,
I have all my dogs and cat on Pets Best Policies. Pets Best has always been there for my questions in customer service and have always paid out what they have explained they would pay out. About 7 months ago I had my largest breed dog get sick and the bill was way over $2500. Pets Best paid 80% of my vet bill. My veteriniarin also recommend Pets Best, so I know by experience that Pets Best truly is the… read more

Reviewed By: V. Brown
 
10/10   Number one pet insurance company!!,
I have never been more pleased with a pet insurance company than I am with Pets Best. I previously had experience with VIP and they were not as efficient and their "fee schedule" was not reasonable. The claims I received from Pets Best have always been what they advertised...they pay 80%. I have referred many friends and family members to Pets Best with 100% confidence that they will be happy and feel… read more

Reviewed By: Kelly Scott
 


Review Pets Best review policy

Review Title (if you could say it in one sentence, what would you say?)
Your Review (tips)
DO tell us specifics about your pet's illness or injury
DO tell us whether you were happy with how your claim was handled

DON'T use profanity or personal insults
DON'T write in ALL CAPS
Overall Rating (1 - worst, 10 - best)    
Would you recommend this company to other pet owners?
Yes   No
Your Name
State/Province

Tell us about your pet
Type: Dog     Cat
Breed:  
Age (at the time of your claim):   Under a year   1 - 8   Over 8 years  
 
Tell us about your claim
Type of illness or accident:
not sure
ear problem eye problem skin problem
cancer gastritis/vomiting enteritis/diarrhea
bladder renal (kidney) thyroid
other:
Claim amount
Time taken to handle claim
 
Verify that you are a customer
I certify that I am (or was) a customer of this pet insurance company and that I have not been offered a reward, financial or otherwise, by the insurer for writing this review.
 

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