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Pets Best Insurance

2323 S Vista Avenue
Boise, ID 83709
phone: (888) 899-0402
claim form

Offers plans in 50 states and DC. Founded by veterinarian Jack Stephens, founder of VPI insurance. No age restrictions on enrolling pets; offers coverage from 70% to 100% reimbursement.
Customer Ratings
60 days 1 year Lifetime
Rating 9.2 9.1 8.7
Count 31 275 1685
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Reviews of Pets Best

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10/10   My dog is healthy because of PetsBest, 1/23/2017

Reviewed By: Sonya Billington, Recommend: Y

We have had our dog for almost nine years now, and purchased insurance right after getting him. About a week later, he ate a pin cushion (the cat was trying to kill her new brother) and had to have major surgery. The experience was the same that day as it was last month when Sue had to have his toe amputated: we did not worry about the money we had to spend because we were confident about his insurance. Since the amputation, we have discovered he had a fast moving cancer in that toe. If we had needed to wait to save for the surgery, he may have lost his foot or worse. The claims are easy to file, all correspondence is extremely professional, and the peace-of-mind is priceless! The older he gets, the higher the monthly premium, but the calmer I feel about my baby getting old.
Injury/Illness: cancer   Breed: Rottweiler
Claim Amount: over $1000   Age of Pet: over 8 years
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10/10   Pets Best Rocks, 1/19/2017

Reviewed By: D. Mitchell, Recommend: Y

A bit expensive, but worth every penny. Customer service rocks and are always very understanding and attentive. Never had a problem getting money from a claim.
Injury/Illness: alligeries   Breed: Mixed Breed dog
Claim Amount: $100 - $500   Age of Pet: 1 - 8
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10/10   The best pet insurance company hands down, 1/19/2017

Reviewed By: Jerrie Miller, Recommend: Y

I am so pleased with Pets best coverage and service. Claim filing is simple and they keep you informed of the progress of your claim each step of the way with detailed explanations. Claims are handled professionally and courteously and promptly. I carry both wellness and illness and accident and recommend this company to all pet owners.
Injury/Illness: Seizures   Breed: Silky Terrier
Claim Amount: over $1000   Age of Pet: 1 - 8
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10/10   ILOVEYOUGUYS!!!, 1/18/2017

Reviewed By: evelyn ringel, Recommend: Y

I have recommended sooooo many people to you. Too bad I can't get a reward (NYS) for these referrals. Through my dog therapy group and hospice, I sing your praises! You guys are the best!!!
Injury/Illness: ear problem   Breed: Mixed Breed dog
Claim Amount: $100 - $500   Age of Pet: 1 - 8
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8/10   Thank You for doing the right thing, 1/18/2017

Reviewed By: Steve, Recommend: Y

My claim was denied and when appealed with a letter it was handled in a professional manner and claim was paid. Pet's Best did the right thing and am very satisfied with the over all experience and plan to stick with them
Injury/Illness: Crutiate ligament   Breed: Boxer
Claim Amount: over $1000   Age of Pet: under a year
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Most Helpful Reviews

10/10   I would recommend Pets Best,
As a veterinarian, I am asked to pick an insurance company to recommend. I liked the 80%/20% structure, the accident only option, and the fact that the person who designed the insurance had a lot of previous experience starting VPI. I took a policy out on my own very young border collie for several reasons. I wanted to see how fast they processed claims and I wanted to find out if I would be a… read more

Reviewed By: Dr. Paige Garnett
10/10   Wonderful insurance,
I've had 4 claims over a 3 year period with Pets Best. It has been easy to file claims, and they have always covered the entire bill without question, minus my $75 deductible and 20% copay. Last year I got back the premium amount because of one foxtail-in-the-nose incident (ouch) and a concern that Hannah was losing weight, which necessitated blood tests. For the foxtail, I had to take Hannah to 2 different… read more

Reviewed By: Judi, parent of a Mixed Breed
8/10   Worth Having,
This is the second time I have reviewed this company. I am excited to say that I have been pleased with some of the changes they have implemented. Initially I gave them a low score of 2. This was heavily influenced by claims processing time exceeding what was listed on their site. I also thought that I would not be doing business with them even a year later. So, what's changed mind? These things... I was… read more

Reviewed By: RC
10/10   Pets Best has come through each time,
I have all my dogs and cat on Pets Best Policies. Pets Best has always been there for my questions in customer service and have always paid out what they have explained they would pay out. About 7 months ago I had my largest breed dog get sick and the bill was way over $2500. Pets Best paid 80% of my vet bill. My veteriniarin also recommend Pets Best, so I know by experience that Pets Best truly is the… read more

Reviewed By: V. Brown
10/10   Number one pet insurance company!!,
I have never been more pleased with a pet insurance company than I am with Pets Best. I previously had experience with VIP and they were not as efficient and their "fee schedule" was not reasonable. The claims I received from Pets Best have always been what they advertised...they pay 80%. I have referred many friends and family members to Pets Best with 100% confidence that they will be happy and feel… read more

Reviewed By: Kelly Scott

Review Pets Best review policy

Review Title (if you could say it in one sentence, what would you say?)
Your Review (tips)
DO tell us specifics about your pet's illness or injury
DO tell us whether you were happy with how your claim was handled

DON'T use profanity or personal insults
DON'T write in ALL CAPS
Overall Rating (1 - worst, 10 - best)    
Would you recommend this company to other pet owners?
Yes   No
Your Name

Tell us about your pet
Type: Dog     Cat
Age (at the time of your claim):   Under a year   1 - 8   Over 8 years  
Tell us about your claim
Type of illness or accident:
not sure
ear problem eye problem skin problem
cancer gastritis/vomiting enteritis/diarrhea
bladder renal (kidney) thyroid
Claim amount
Time taken to handle claim
Verify that you are a customer
I certify that I am (or was) a customer of this pet insurance company and that I have not been offered a reward, financial or otherwise, by the insurer for writing this review.

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