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Pets Best Insurance
2710 Sunrise Rim Road
Boise, ID 83705
phone: (888) 899-0402
website: http://www.petsbest.com
claim form
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Currently offers plans in 46 states. Founded by veterinarian Jack Stephens, founder of VPI.
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Most Helpful Reviews of Pets Best
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4/10 Claim Review Time too long, 2/15/2007
Reviewed By: MV, Recommend: N
As mentioned before, their website states that claims are normally settled within 5 days. Mine took 2 months to find out I was getting nothing but $50. They claimed my dogs tumor was pre-existing. I e-mailed and called many times to check up on my status. They always apologized, but it still took forever. Finally I was told my claimwas settled and the check was sent out. Over 1 week later, I finally got my check...for $50. I disputed the claim rejection with no luck. They still said the tumor was pre-existing. $1000 later. I think I am going to drop the insurance for a while and try something else. The ASPCA seems to have a decent accident and illness policy. I do understand that my dog' tumor could have been pre-existing, but I am upset that it took so long to come to that conclusion even with a call and an e-mail per week from me.
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1/10 Not Impressed, 8/1/2008
Reviewed By: rebecca, Recommend: N
Pets Best looks like a great insurance company, but how can you have a great company if your customer care is poor?
Wanting to know more about this company and it's coverage, I emailed some simple questions to customer care, but I never got a response. I was sent advertisements for enrollment (several times over), but even after I sent a new email, with the first message attached, I received nothing in response.
Why would I give my money to a company who won't even pay attention to me!
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10/10 Great customer service and follow-up, 7/29/2008
Reviewed By: Ron Davis, Recommend: Y
I signed up with Pets Best around the first part of the year when my new dog arrived in January. Your insurance company was recommended by my vet Glenn Craft, Laguna Niguel, CA.
My intention was to avoid filing a claim at all costs unless a major medical problem occured with my dog Darby. Unfortunately, the dog managed to swallow a chunk of rubber that became lodged in her intestine and required immediate emergency surgery and generated a knock-out vet bill. I decided to file two claims with Pets Best for the event.
I have to tell you that I was totally impressed with your prompt response in reimbursing me for expenses. Pets Best did exactly what it said it would do with no questions. Everything was straight-forward with no complications.
Great customer service Pets Best!!! I wish I could say the same about most of the other businesses I deal with on a day to day basis. I referred a co-worker to your company. He liked what he saw on your website and signed up.
Thank you very much. I hope to never file a claim again but it's good to know I can count on Pets Best.
Ron Davis
Laguna Niguel, CA
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Most Recent Reviews
1/10 Not Impressed,
Pets Best looks like a great insurance company, but how can you have a great company if your customer care is… read more
Added 8/1/2008 by: rebecca
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10/10 Great customer service and follow-up,
I signed up with Pets Best around the first part of the year when my new dog arrived in January. Your… read more
Added 7/29/2008 by: Ron Davis
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10/10 Very Happy withPetsBest,
I just filed my first claim with Pets Best and am very happy.
They were efficient and paid exactly what they… read more
Added 7/25/2008 by: Carol
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2/10 PetBest is really PetWorst - A True Scam Artist,
My dog has been marking his territory by urinating on objects since he was a puppy. After my dog reaches 8.5… read more
Added 7/18/2008 by: Ellen
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10/10 Number one pet insurance company!!,
I have never been more pleased with a pet insurance company than I am with Pets Best. I previously had… read more
Added 7/16/2008 by: Kelly Scott
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10/10 Absolutely As Advertised,
I researched a lot of pet insurances before deciding on Pets Best, mostly based on reviews here and the… read more
Added 7/13/2008 by: Irene
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1/10 Good luck trying to get a claim paid.,
I was a client of Pets Best for 3 months and cancelled my policy after they repeatedly denied my first claim.… read more
Added 7/11/2008 by: Greg
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