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Pets Best Insurance


2323 S Vista Avenue
Boise, ID 83709
phone: (888) 899-0402
website: http://www.petsbest.com
claim form

Offers plans in 50 states and DC. Founded by veterinarian Jack Stephens, founder of VPI insurance. No age restrictions on enrolling pets; offers coverage from 70% to 100% reimbursement.
Customer Ratings
60 days 1 year Lifetime
Rating 9.3 9.2 8.7
Count 16 272 1700
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Reviews of Pets Best

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10/10   Make a bad situation better: Pets Best, 3/18/2017

Reviewed By: Jane Cunningham, Recommend: Y

A slip going up icy stairs by my 100 pound Newfie mix left her unable to bear much weight on a back leg. We saw two different specialists and cycled through multiple Rx. The 'silver lining' was having Pets Best coverage and finding that filing my first claim was amazingly simple, thanks to great customer service and effective online service portal (human insurance should be so easy!).
Injury/Illness: ACL tear back leg   Breed: Newfoundland
Claim Amount: $100 - $500   Age of Pet: 1 - 8
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10/10   Easiest Pet Insurance & The Best Pet Insurance, 3/15/2017

Reviewed By: Muzz, Recommend: Y

Simply put, you can not go wrong whether your claim is accepted or denied you know why. Your accepted claims are directly deposited to your account. When further information is needed you are not required to be the middle person they directly reach out to the care provider of the pet and get the details they need.
Injury/Illness: not sure   Breed: Mixed Breed cat
Claim Amount: $500 - $1000   Age of Pet: 1 - 8
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10/10   Relief when times are tough, 3/15/2017

Reviewed By: Kaley Berlin , Recommend: Y

Quick and efficient reimbursement makes everything so much easier. That's why I appreciate Pets Best. I feel less anxious when something goes wrong with one of my dogs.
Injury/Illness: Torn tendon possibly (limping dog)   Breed: Mixed Breed dog
Claim Amount: under $100   Age of Pet: 1 - 8
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10/10   Excellent coverage and Great service., 3/14/2017

Reviewed By: Bob Mart, Recommend: Y

Having investigated all of the "top rated" pet insurance companies, I decided on Pets Best. Their rates vs. coverage were the best I could fond for my nine year old Coton. I also purchased the well care plan, and was reimbursed very quickly for the well care visit to the vet.
Injury/Illness: Wellness visit.   Breed: Coton De Tulear
Claim Amount: $100 - $500   Age of Pet: over 8 years
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10/10   Super easy claims process, 3/13/2017

Reviewed By: Janaina Pilomia, Recommend: Y

My kitty got sick and had to be rushed to the vet, where he had to take some fluids, shots, have blood work done etc. I sent the claim right after I got the bill, and had absolutely no issues - all was paid as agreed (minus deductible), even the professional flea medication I forgot was part of his maintenance insurance, I was ready to have to pay for it so it was a pleasant surprise.
Injury/Illness: gastritis/vomiting enteritis/diarrhea   Breed: Mixed Breed cat
Claim Amount: $500 - $1000   Age of Pet: under a year
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Go To: petsbest.com


Most Helpful Reviews


10/10   I would recommend Pets Best,
As a veterinarian, I am asked to pick an insurance company to recommend. I liked the 80%/20% structure, the accident only option, and the fact that the person who designed the insurance had a lot of previous experience starting VPI. I took a policy out on my own very young border collie for several reasons. I wanted to see how fast they processed claims and I wanted to find out if I would be a… read more

Reviewed By: Dr. Paige Garnett
 
10/10   Wonderful insurance,
I've had 4 claims over a 3 year period with Pets Best. It has been easy to file claims, and they have always covered the entire bill without question, minus my $75 deductible and 20% copay. Last year I got back the premium amount because of one foxtail-in-the-nose incident (ouch) and a concern that Hannah was losing weight, which necessitated blood tests. For the foxtail, I had to take Hannah to 2 different… read more

Reviewed By: Judi, parent of a Mixed Breed
 
8/10   Worth Having,
This is the second time I have reviewed this company. I am excited to say that I have been pleased with some of the changes they have implemented. Initially I gave them a low score of 2. This was heavily influenced by claims processing time exceeding what was listed on their site. I also thought that I would not be doing business with them even a year later. So, what's changed mind? These things... I was… read more

Reviewed By: RC
 
10/10   Pets Best has come through each time,
I have all my dogs and cat on Pets Best Policies. Pets Best has always been there for my questions in customer service and have always paid out what they have explained they would pay out. About 7 months ago I had my largest breed dog get sick and the bill was way over $2500. Pets Best paid 80% of my vet bill. My veteriniarin also recommend Pets Best, so I know by experience that Pets Best truly is the… read more

Reviewed By: V. Brown
 
10/10   Number one pet insurance company!!,
I have never been more pleased with a pet insurance company than I am with Pets Best. I previously had experience with VIP and they were not as efficient and their "fee schedule" was not reasonable. The claims I received from Pets Best have always been what they advertised...they pay 80%. I have referred many friends and family members to Pets Best with 100% confidence that they will be happy and feel… read more

Reviewed By: Kelly Scott
 


Review Pets Best review policy

Review Title (if you could say it in one sentence, what would you say?)
Your Review (tips)
DO tell us specifics about your pet's illness or injury
DO tell us whether you were happy with how your claim was handled

DON'T use profanity or personal insults
DON'T write in ALL CAPS
Overall Rating (1 - worst, 10 - best)    
Would you recommend this company to other pet owners?
Yes   No
Your Name
State/Province

Tell us about your pet
Type: Dog     Cat
Breed:  
Age (at the time of your claim):   Under a year   1 - 8   Over 8 years  
 
Tell us about your claim
Type of illness or accident:
not sure
ear problem eye problem skin problem
cancer gastritis/vomiting enteritis/diarrhea
bladder renal (kidney) thyroid
other:
Claim amount
Time taken to handle claim
 
Verify that you are a customer
I certify that I am (or was) a customer of this pet insurance company and that I have not been offered a reward, financial or otherwise, by the insurer for writing this review.
 

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