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Pets Best Insurance

2323 S Vista Avenue
Boise, ID 83709
phone: (888) 899-0402
claim form

Offers plans in 50 states and DC. Founded by veterinarian Jack Stephens, founder of VPI insurance. No age restrictions on enrolling pets; offers coverage from 70% to 100% reimbursement.
Customer Ratings
60 days 1 year Lifetime
Rating 9.3 9.2 8.7
Count 26 275 1657
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Reviews of Pets Best

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10/10   Always prompt curtious service, 12/24/2016

Reviewed By: Karen, Recommend: Y

I have had great experience with Pets Best - so pleasant on the phone and always handle claim quickly. Its been so nice knowing I have Pets Best! I will never be without their insurance -
Injury/Illness: age   Breed: Old English Sheepdog
Claim Amount: under $100   Age of Pet: over 8 years
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10/10   So thankful for this insurance!, 12/23/2016

Reviewed By: Bridget Evans, Recommend: Y

I was very pleased with the ease of placing my claim. the claim was handled as fast as I would have expected, when I needed to turn in more information about the claim, that was handled even faster than the first time.
Often times we think we are paying too much for insurance premiums, and I had thought about cancelling the insurance. After going through what I went through with my pet, I would not go without it. Pets BEST is the right name for this company! Thank you.
Injury/Illness: cancer   Breed: Bernese Mountain Dog
Claim Amount: over $1000   Age of Pet: 1 - 8
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10/10   Thank You!, 12/22/2016

Reviewed By: Melanie, Recommend: Y

Pets Best is amazing. It feels too good to be true, but truth is they have amazing coverage. The process of filing a claim is super simple and then they direct deposit the money back into my bank account very quickly.

Having this coverage is enabling me to give the best care to my young cat of 4 years. He was just diagnosed with chronic heart failure, but I am blessed to have covered him with insurance and now give him the best care without worry of money. THAnK YOU PETS BEST!!!

Also, they have amazing customer service. Super nice and empathetic people. They are wonderful.
Injury/Illness: heart failure   Breed: Mixed Breed cat
Claim Amount: over $1000   Age of Pet: 1 - 8
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1/10   Do Not Use This Company, 12/21/2016

Reviewed By: Angry Daughter, Recommend: N

DO NOT USE THIS COMPANY!!! My dad has been paying $$hundreds of dollars to insure his beloved service dog. My dad passed recently and I found out he has Never filed a claim for any of his dogs Vet Visits. I have filed 3 claims for this last year and I have gotten nothing but the run around!!! I have had to call again and again and again. They claim the vet did not send a detailed enough invoice. They claim they have called the vet and told them what they need to process the claims. The vet said they have sent them what they asked for more then once like 4 times. Till this day I am still going back and forth with Pets Best Insurance. This is definitely a way to take advantage of Senior Citizens!!! By this time a Senior Citizen would have given up and just not filed a claim at all. A form of senior abuse. Take their money to insure their beloved pets and then make it So difficult to file a claim that they don't!!!! Great profits for Pets Best Insurance!
Injury/Illness: Dog Bite   Breed: Mixed Breed dog
Claim Amount: $100 - $500   Age of Pet: 1 - 8
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8/10   Keeping animals healthy, 12/20/2016

Reviewed By: Larry, Recommend: Y

Nice haven insurance for loved ones including animals.
Injury/Illness: bladder   Breed: Border Collie
Claim Amount: $100 - $500   Age of Pet: 1 - 8
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Most Helpful Reviews

10/10   I would recommend Pets Best,
As a veterinarian, I am asked to pick an insurance company to recommend. I liked the 80%/20% structure, the accident only option, and the fact that the person who designed the insurance had a lot of previous experience starting VPI. I took a policy out on my own very young border collie for several reasons. I wanted to see how fast they processed claims and I wanted to find out if I would be a… read more

Reviewed By: Dr. Paige Garnett
10/10   Wonderful insurance,
I've had 4 claims over a 3 year period with Pets Best. It has been easy to file claims, and they have always covered the entire bill without question, minus my $75 deductible and 20% copay. Last year I got back the premium amount because of one foxtail-in-the-nose incident (ouch) and a concern that Hannah was losing weight, which necessitated blood tests. For the foxtail, I had to take Hannah to 2 different… read more

Reviewed By: Judi, parent of a Mixed Breed
8/10   Worth Having,
This is the second time I have reviewed this company. I am excited to say that I have been pleased with some of the changes they have implemented. Initially I gave them a low score of 2. This was heavily influenced by claims processing time exceeding what was listed on their site. I also thought that I would not be doing business with them even a year later. So, what's changed mind? These things... I was… read more

Reviewed By: RC
10/10   Pets Best has come through each time,
I have all my dogs and cat on Pets Best Policies. Pets Best has always been there for my questions in customer service and have always paid out what they have explained they would pay out. About 7 months ago I had my largest breed dog get sick and the bill was way over $2500. Pets Best paid 80% of my vet bill. My veteriniarin also recommend Pets Best, so I know by experience that Pets Best truly is the… read more

Reviewed By: V. Brown
10/10   Number one pet insurance company!!,
I have never been more pleased with a pet insurance company than I am with Pets Best. I previously had experience with VIP and they were not as efficient and their "fee schedule" was not reasonable. The claims I received from Pets Best have always been what they advertised...they pay 80%. I have referred many friends and family members to Pets Best with 100% confidence that they will be happy and feel… read more

Reviewed By: Kelly Scott

Review Pets Best review policy

Review Title (if you could say it in one sentence, what would you say?)
Your Review (tips)
DO tell us specifics about your pet's illness or injury
DO tell us whether you were happy with how your claim was handled

DON'T use profanity or personal insults
DON'T write in ALL CAPS
Overall Rating (1 - worst, 10 - best)    
Would you recommend this company to other pet owners?
Yes   No
Your Name

Tell us about your pet
Type: Dog     Cat
Age (at the time of your claim):   Under a year   1 - 8   Over 8 years  
Tell us about your claim
Type of illness or accident:
not sure
ear problem eye problem skin problem
cancer gastritis/vomiting enteritis/diarrhea
bladder renal (kidney) thyroid
Claim amount
Time taken to handle claim
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