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Pets Best Insurance


2323 S Vista Avenue
Boise, ID 83709
phone: (888) 899-0402
website: http://www.petsbest.com
claim form

Offers plans in 50 states and DC. Founded by veterinarian Jack Stephens, founder of VPI insurance. No age restrictions on enrolling pets; offers coverage from 70% to 100% reimbursement.
Customer Ratings
60 days 1 year Lifetime
Rating 9.9 9.4 8.7
Count 11 212 1723
add your rating

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Reviews of Pets Best

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10/10   Legit Insurance!, 6/9/2017

Reviewed By: Lisa, Recommend: Y

I filed my first claim, which was only the cost of a prescription, and it was approved and put toward my $500 annual deductible. It took around two weeks for it to be approved, but they requested a year's worth of medical records from my vet before they would process it. So part of the wait was the delay in medical records. Overall, filing a claim is easy and their website is easy to navigate. I'm confident that the filing of any future claims will go just as smoothly as this one.
Injury/Illness: skin problem   Breed: Poodle
Claim Amount: under $100   Age of Pet: under a year
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10/10   Excellent insurance company!, 6/8/2017

Reviewed By: Larry Fern, Recommend: Y

We have had two claims in the past 2 years. Both times it had been handled very quickly. I am very pleased with the ease in making a claim and the speed for reimbursement. I recommend Pets Best all the time!
Injury/Illness: Swallowed a sock   Breed: Rat Terrier
Claim Amount: $500 - $1000   Age of Pet: 1 - 8
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10/10   wellness claim, 6/7/2017

Reviewed By: Anthony, Recommend: Y

I had a routine visit to get my pet spayed and up to date on all of her vaccinations. I ended up spending $58.00 out of pocket. My reimbursement was direct deposited into my checking account with in a week.
Injury/Illness: wellness claim   Breed: Mixed Breed dog
Claim Amount: $100 - $500   Age of Pet: 1 - 8
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10/10   Great experience., 6/2/2017

Reviewed By: Dawn Witbrod, Recommend: Y

Make sure your direct deposit info is filled in and complete, so you receive payment quicker.
Injury/Illness: Checkup   Breed: Akita
Claim Amount: $100 - $500   Age of Pet: 1 - 8
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10/10   Simple and Inexpensive, 6/1/2017

Reviewed By: Kyle, Recommend: Y

Most carriers will charge more for much less coverage. And, I was able to add preventative coverage and still pay less than most. Plus, when I went to utilize the preventative coverage, I followed the simple steps to file a claim and was reimbursed immediately.
Injury/Illness: Annual   Breed: Shih Tzu
Claim Amount: $100 - $500   Age of Pet: 1 - 8
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Read More Reviews...


Go To: petsbest.com


Most Helpful Reviews


10/10   I would recommend Pets Best,
As a veterinarian, I am asked to pick an insurance company to recommend. I liked the 80%/20% structure, the accident only option, and the fact that the person who designed the insurance had a lot of previous experience starting VPI. I took a policy out on my own very young border collie for several reasons. I wanted to see how fast they processed claims and I wanted to find out if I would be a… read more

Reviewed By: Dr. Paige Garnett
 
10/10   Wonderful insurance,
I've had 4 claims over a 3 year period with Pets Best. It has been easy to file claims, and they have always covered the entire bill without question, minus my $75 deductible and 20% copay. Last year I got back the premium amount because of one foxtail-in-the-nose incident (ouch) and a concern that Hannah was losing weight, which necessitated blood tests. For the foxtail, I had to take Hannah to 2 different… read more

Reviewed By: Judi, parent of a Mixed Breed
 
8/10   Worth Having,
This is the second time I have reviewed this company. I am excited to say that I have been pleased with some of the changes they have implemented. Initially I gave them a low score of 2. This was heavily influenced by claims processing time exceeding what was listed on their site. I also thought that I would not be doing business with them even a year later. So, what's changed mind? These things... I was… read more

Reviewed By: RC
 
10/10   Pets Best has come through each time,
I have all my dogs and cat on Pets Best Policies. Pets Best has always been there for my questions in customer service and have always paid out what they have explained they would pay out. About 7 months ago I had my largest breed dog get sick and the bill was way over $2500. Pets Best paid 80% of my vet bill. My veteriniarin also recommend Pets Best, so I know by experience that Pets Best truly is the… read more

Reviewed By: V. Brown
 
10/10   Number one pet insurance company!!,
I have never been more pleased with a pet insurance company than I am with Pets Best. I previously had experience with VIP and they were not as efficient and their "fee schedule" was not reasonable. The claims I received from Pets Best have always been what they advertised...they pay 80%. I have referred many friends and family members to Pets Best with 100% confidence that they will be happy and feel… read more

Reviewed By: Kelly Scott
 


Review Pets Best review policy

Review Title (if you could say it in one sentence, what would you say?)
Your Review (tips)
DO tell us specifics about your pet's illness or injury
DO tell us whether you were happy with how your claim was handled

DON'T use profanity or personal insults
DON'T write in ALL CAPS
Overall Rating (1 - worst, 10 - best)    
Would you recommend this company to other pet owners?
Yes   No
Your Name
State/Province

Tell us about your pet
Type: Dog     Cat
Breed:  
Age (at the time of your claim):   Under a year   1 - 8   Over 8 years  
 
Tell us about your claim
Type of illness or accident:
not sure
ear problem eye problem skin problem
cancer gastritis/vomiting enteritis/diarrhea
bladder renal (kidney) thyroid
other:
Claim amount
Time taken to handle claim
 
Verify that you are a customer
I certify that I am (or was) a customer of this pet insurance company and that I have not been offered a reward, financial or otherwise, by the insurer for writing this review.
 

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