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3805 West Chester Pike, suite 240
Newton Square, PA 19073
phone: (866) 467-3875

Petplan is the world's largest pet insurance provider, available in every state and the District of Columbia. Petplan policies include full coverage for all hereditary conditions with no dollar or time limits per condition.
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60 days 1 year Lifetime
Rating 9.3 8.9 9.1
Count 65 513 3674
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Reviews of PetPlan

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10/10   Awesome customer service!   8/22/2017

Reviewed By: Brandi, Recommend: Y

We have been so incredibly happy with PetPlan. Our pup had a skin rash which is from an unknown allergy. After a couple visits, we hit our deductible. Not only was our claim processed quickly (I had a check in less than 2 weeks), they were very helpful while I was figuring out the process. What is even better is that they are covering her $70/month medication. We are responsible for about $7 of that. We truly enjoy working with PetPlan. Our other dog is also covered by them and we've had speedy claims for her as well. I will say, I was a little disappointed when they got a new underwriter because our premium increased, but they spent quite a bit of time with me to find something that worked financially. If you are thinking about getting pet insurance, they are outstanding!!! Thank you PetPlan!!
Injury/Illness: skin problem   Breed: Mixed Breed dog
Claim Amount: $100 - $500   Age of Pet: 1 - 8
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2/10   Pet Plan change of Underwriters   8/20/2017

Reviewed By: Joel Horwich, Recommend: N

I WAS a satisfied customer of Pet Plans for years. They cashed my checks (billed my credit card) extremely well. They even paid once paid claim without issue.

Then they indicate that they changed underwriters. With that and no further notification that I recall receiving and/or approving, they raised my deductible to above what I would have accepted per incident: $300.00. The first time I knew about the change was with my pet's first claim, under a year after the change went into effect.

The company agent indicated that they would have been happy to keep my deductible at the $100.00 it had been, but I should have informed them [within 30 days of the policy "adjustment"]. I have a better idea: They should have kept my deductible the same and increased the premium. That way, when I received the credit card bill, I would have realized something had changed in the billing system and called them. When informed, the decision would have been mine to select a different plan or pay the new, higher premiums.

It was very "convenient" for them not to catch my attention with the premium change and subsequently refuse to pay the full claim at the former, lower deductible. Worse, they have indicated that we would never again qualify for the lower deductible since we had made a claim. This logic seems extremely circular and self-serving.

I am searching for another insurance plan, but now may have a problem finding coverage that we had experienced earlier because of the very few pre-existing conditions attendant with any 9 year old pet.
Injury/Illness: gastritis/vomiting   Breed: Dachshund
Claim Amount: $100 - $500   Age of Pet: over 8 years
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10/10   Amazing service   8/15/2017

Reviewed By: Larry , Recommend: Y

We had the most amazing service, friendly phone service and prompt, helpful e-mails. Our claim was processed much quicker than we expected and were able to focus more on Jax and his recovery than on the insurance claim. 8 weeks later and Jax is doing fantastic.

Thank you!
Injury/Illness: TPLO surgery   Breed: Shepherd Mix
Claim Amount: over $1000   Age of Pet: 1 - 8
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10/10   pet plan has been amazing   8/15/2017

Reviewed By: shelly Froehlich, Recommend: Y

i have insurance withg pryplan on my dog since I got him at 8 weeks old. he is now almost 6 years old and he has been diagnosed with fibersarcoma in his knee which is a malignant tumor and he also has an underlying condition that is making him refuse food and sleep all day long. We have seen internal medicine specialist, oncologist. and neurologist and still don't know what it is, but pet plan pays each bill promptly and truly cares for my dog's welfare. I don't know what I would do without them right now. I think they have paid about 12k in claims so far.
Injury/Illness: cancer   Breed: Rottweiler
Claim Amount: over $1000   Age of Pet: 1 - 8
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10/10   Trusting   8/13/2017

Reviewed By: Rita Tomaseck , Recommend: Y

I joined Petplan just a few months before my puppy had to get surgery and pet plan backed it up to what they said they would do!! It was a relief most of the surgery was covered under my plan ! No more worries !!
Injury/Illness: eye problem   Breed: English Bulldog
Claim Amount: over $1000   Age of Pet: under a year
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Most Helpful Reviews

10/10   Delivered as promised, easy, fast, polite
$3,800 reimbursement paid in just 2 weeks from our claim submission, on a $250 Silver plan ($200 deductible), for ACL surgery (TTA) on our dog's second hind knee, which some/many (most?) other pet insurance plans won't cover if the other leg has been previously repaired. 'Nuff said? Actually, it's not, here's more: - Very helpful customer service when I called in last fall to inquire and… read more

Reviewed By: Keith Laepple, parent of a Mixed Breed
9/10   Go Pet Plan is good dog far
September 2009 I submitted a claim for my 9 month old dog who was attacked by another dog. After submitting the claim it took them 2 wks. to add it to their system (a little slow if you ask me.) I had to call them and move it along. Their call system is decent. I had to call again and there was a delay but ultimately they paid the $550 bill. I only had a $50 deductible. I sent in another claim this month… read more

Reviewed By: Magda T., parent of a Chihuahua
8/10   Who knew our puppy would turn out to be so ill?
Who knew that our rescue puppy "Libby" (who is so precious to us) would turn out to be such an ill little thing? In the 18 months she has blessed this earth so far, she has had Demadectic Mange, Pneumonia (twice), and recently Pancreatitus. Iíve had Petplan Insurance for about 10 years when I lived in the UK, for my dogs and it was invaluable, really! In fact itís the only insurance I use on a regular… read more

Reviewed By: Clair - A Loyal Petplan Customer
8/10   CCL surgery for our 1 1/2 year old dog
Willie is a 2 year old lab/boxer mix. When he turned a year old, I decided to get insurance for him because I figured he would hurt himself running/chasing/and playing with other dogs since he doesn't seem to care much for his well being. PetPlan had pretty good rates for him, so I chose them. 6 months later, he tore his CCL while catching a frisbee. I was worried that PetPlan would not cover this injury… read more

Reviewed By: Rachel
10/10   Fabulous Customer Service!!!
I can't recommend PetPlan USA enough! I am a first-time dog owner of an adorable Cavalier King Charles Spaniel. Before we purchased Brooklyn, I did a lot of research on insurance companies as I had read that with toy breeds there can be congenital defects. My husband thought I was crazy to spend money on pet insurance. Well, as luck would have it, within less than a year, I was told by my vet that… read more

Reviewed By: Heidi Eckard

Review PetPlan review policy

Review Title (if you could say it in one sentence, what would you say?)
Your Review (tips)
DO tell us specifics about your pet's illness or injury
DO tell us whether you were happy with how your claim was handled

DON'T use profanity or personal insults
DON'T write in ALL CAPS
Overall Rating (1 - worst, 10 - best)    
Would you recommend this company to other pet owners?
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Your Name

Tell us about your pet
Type: Dog     Cat
Age (at the time of your claim):   Under a year   1 - 8   Over 8 years  
Tell us about your claim
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ear problem eye problem skin problem
cancer gastritis/vomiting enteritis/diarrhea
bladder renal (kidney) thyroid
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Time taken to handle claim
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