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PetFirst


One Quartermaster Court
Jeffersonville, IN 47130
phone: (855) 791-7387
website: http://www.petfirst.com

PetFirst insures cats and dogs of all ages and breeds, offering customizable coverage in all 50 states.

The lifetime plan includes full coverage for hereditary. chronic and congenital conditions with no per-incident limits. Optional routine coverage is available on any plan.
Customer Ratings
60 days 1 year Lifetime
Rating 3.7 5.4 6.7
Count 7 293 686
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Reviews of PetFirst

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1/10   Was not informative   8/2/2017

Reviewed By: Jeffery Santos , Recommend: N

When i signed up I was told I will get reimbursed for any vet visits which was a lie. I would never sign up with them it was the biggest mistake and waste of money, whatever was paid for insurance could of been used at the vet
Injury/Illness: not sure   Breed: Chihuahua
Claim Amount: $100 - $500   Age of Pet: 1 - 8
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1/10   Useless   6/29/2017

Reviewed By: Kimble, Recommend: N

Routine vaccines and preventative care is not covered.
Injury/Illness: preventative care and vaccines   Breed: Golden Retriever
Claim Amount: $100 - $500   Age of Pet: 1 - 8
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1/10   Claims   6/28/2017

Reviewed By: Carmen Rivera, Recommend: N

No one is returning my calls concerning reimbursement of my claims for Tiger. All my legitimate claims have been denied. You have no problem taking my payment, but a lot of excuses for not reimbursing me. I am very disappointed with the unprofessionalism shown to me. You have zero tolerance for fake reviews & I have zero tolerance for ignorance.
Injury/Illness: Diabetic   Breed: American Shorthair
Claim Amount: over $1000   Age of Pet: over 8 years
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1/10   What have I been paying for?   6/27/2017

Reviewed By: Samantha Gonzalez, Recommend: N

After 5 years of paying for insurance I finally really needed them. After realizing the rates went up almost every year, I came to the realization they do not cover a single thing that would actually happen to your pet!!!!! If I never paid a dime to this "pet insurance" I could have easily paid for the procedure plus donated money to dogs that really needed it!
Injury/Illness: nothing was ever covered!!!!!!!!!   Breed: American Staffordshire Terrier
Claim Amount: $500 - $1000   Age of Pet: 1 - 8
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5/10   Beware if your pet had heartworm   6/27/2017

Reviewed By: Suzy Mongeon, Recommend: Y

In January I adopted a dog who had been treated for heartworm (Lee was asymptomatic and the disease was found during routine tests after he was removed from a shelter). In March he came down with a cough and his appetite declined, plus he ran a temperature, so we started antibiotics. Baytril actually made things worse so we switched to Doxycycline, and he improved. In the meantime - blood tests, x-rays, fecal and urine analyses... It came to $1400, and there was no firm diagnosis in the end. So PetFirst is chalking it up to aftereffects of heartworm. My vet doesn't see any point in appealing, because although he is doubtful that heartworm was the problem we can't prove that it was something else. So I suppose PetFirst is justified in denying my claim, but just be warned that this insurance will likely not help you if you adopt a dog that has received treatment for heartworm... I will say that customer service has been very cordial. I only wish that when I first spoke to a representative I had been better educated about the chances of a claim being denied.
Injury/Illness: not sure   Breed: Mixed Breed dog
Claim Amount: $500 - $1000   Age of Pet: 1 - 8
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Read More Reviews...


Go To: petfirst.com


Most Helpful Reviews


10/10   The best insurance plan I've found for my clients.
1. If you look at the ratings, the only one higher is PetPlan USA. Pet First has an excellent rating! 2. Routine care coverage is built into PetFirst. There is no routine care coverage for PetPlan. 3. Low premiums and deductibles are standard with Pet First. Rates do NOT go up with claim submission. PetPlan's monthly premium is twice as much as PetFirst. Yes, pre-existing conditions are excluded… read more

Reviewed By: Dr. Jen Emerson, Adel, Iowa
 
3/10   Read the Exclusions
Based on the pretty good reviews here I was about to give PetFirst a try but thankfully read their exclusions prior to signing up. The most concerning exclusion is the second-to-last in their list and reads as follows: "Continuous coverage of chronic and long term conditions that manifest in a previous policy year". Which I understand to mean that if your pet were unlucky enough to be diagnosed with a… read more

Reviewed By: Melu
 
10/10   Certainly Worth the Money!
My dog had several parasites as a puppy and it ended up costing us over 1000 dollars. Once he was better I set out to get some pet insurance for him. I read lots of reviews and decided on Pet First Insurance with Routine Care. I have had the policy for 6 months and have already gotten a lot more out of it than I have paid for it! They charge a 50 dollar deductible for illness or accident claims, but… read more

Reviewed By: Krista
 
10/10   A year with Brinkli...
A year ago, I decided it was time to have my life turned upside down, so I found a wonderful golden retriever puppy, and thought, hmmm, pet insurance????? Well luckily I didn't go with my first thought,which was, do I really need pet insurance, and made the decision to go with Petfirst Healthcare. It has been one of the best ideas I have had. My wonderful golden, Brinkli, was very popular at the vet… read more

Reviewed By: ellen
 
1/10   Was not informative
When i signed up I was told I will get reimbursed for any vet visits which was a lie. I would never sign up with them it was the biggest mistake and waste of money, whatever was paid for insurance could of been used at the vet read more

Reviewed By: Jeffery Santos , parent of a Chihuahua
 


Review PetFirst review policy

Review Title (if you could say it in one sentence, what would you say?)
Your Review (tips)
DO tell us specifics about your pet's illness or injury
DO tell us whether you were happy with how your claim was handled

DON'T use profanity or personal insults
DON'T write in ALL CAPS
Overall Rating (1 - worst, 10 - best)    
Would you recommend this company to other pet owners?
Yes   No
Your Name
State/Province

Tell us about your pet
Type: Dog     Cat
Breed:  
Age (at the time of your claim):   Under a year   1 - 8   Over 8 years  
 
Tell us about your claim
Type of illness or accident:
not sure
ear problem eye problem skin problem
cancer gastritis/vomiting enteritis/diarrhea
bladder renal (kidney) thyroid
other:
Claim amount
Time taken to handle claim
 
Verify that you are a customer
I certify that I am (or was) a customer of this pet insurance company and that I have not been offered a reward, financial or otherwise, by the insurer for writing this review.
 

We have zero tolerance for fake reviews!

A message to pet insurance management: please do not submit a review! We consider these submissions fraudulent and will immediately remove these from our site.

While we support your efforts to encourage honest feedback from customers, we encourage you to submit information here