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Pet First Healthcare

One Quartermaster Court
Jeffersonville, IN 47130
phone: (866) 937-PETS (7387)
website: http://www.petfirsthealthcare.com
claim form
Average Rating
8.58
out of 10

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PetFirst Healthcare, an innovative leader in pet insurance, offers easy to understand lifelong coverage for dogs and cats. PetFirst’s comprehensive coverage is unique in the industry providing simplified coverage with no per diagnosis limits and premiums unaffected by age, breed or location. The Family Plan from PetFirst allows owners to insure multiple pets under one policy for a fraction of the cost. PetFirst provides reliable customer service and prompt claims reimbursement to complement their healthcare offering.

Most Helpful Reviews of Pet First .

10/10   A year with Brinkli..., 6/27/2008

Reviewed By: ellen, Recommend: Y

A year ago, I decided it was time to have my life turned upside down, so I found a wonderful golden retriever puppy, and thought, hmmm, pet insurance????? Well luckily I didn't go with my first thought,which was, do I really need pet insurance, and made the decision to go with Petfirst Healthcare. It has been one of the best ideas I have had. My wonderful golden, Brinkli, was very popular at the vet clinic, she was cute,loveable, and had a "golden" personality. Petfirst payed for all the well puppy trips, and I was thinking, hey pretty cool. Then came the time for spaying. No problem. They paid alot of her spaying bill, but when she decided to bust her stiches, both internal and external, to the tune of a thousand dollars, they again paid without question. When Brinkli turned 1 I decided wow, I'll give her a birthday party: she got so excited playing with her friends that she bit through her tongue!!!! Our first trip to the ER, and you guessed it: Petfirst paid without question. Their employees are also friendly, knowledgeable, and seem really concerned about your pet, something that you just can't put a price on.

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3/10   Read the Exclusions, 11/28/2007

Reviewed By: Melu, Recommend: N

Based on the pretty good reviews here I was about to give PetFirst a try but thankfully read their exclusions prior to signing up. The most concerning exclusion is the second-to-last in their list and reads as follows: "Continuous coverage of chronic and long term conditions that manifest in a previous policy year". Which I understand to mean that if your pet were unlucky enough to be diagnosed with a chronic or long-term illness at the end of your policy year, this illness will not be covered anymore, even if you renewed your policy for another year. I'd say: Buyer beware, because these kinds of illnesses are usually the ones that are the most costly and to discover that you do not have coverage for these anymore because your policy is up for renewal - I don't know. Sounds like a raw deal to me.

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8/10   We are impressed with the coverage for our Henry, 1/18/2010

Reviewed By: Peggy, Recommend: Y

Our claims have been dealt with in a timely and efficient manner

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  Read more reviews... | Add your own review

Most Recent Reviews


8/10   We are impressed with the coverage for our Henry,
Our claims have been dealt with in a timely and efficient manner read more

Added 1/18/2010 by: Peggy
 
10/10   Great Company,
I have been with this company for a year now. I haven't had my 16 month old puppy in for anything major yet,… read more

Added 1/15/2010 by: Sandra
 
10/10   PetFirst works great and fast,
When we adopted our new puppy, she required many trips to the vet. PetFirst not only covered a good portion… read more

Added 10/30/2009 by: Gregg
 
8/10   Pet first covered my dogs broken leg ,
My Dog Skyler broke his leg and I had him covered under the emergency plan where he has to be lost for them to… read more

Added 10/17/2009 by: Aaron Mayor
 
5/10   Great online access - but overall policy?,
Until we could no longer afford the monthly payment, we had the three pet family plan. Great coverage for the… read more

Added 9/27/2009 by: Ann
 
9/10   No monkey-business reimbursement,
I have had a policy through Petfirst for two years now and they have never disputed or tried to deny one of my… read more

Added 9/23/2009 by: Angela
 
3/10   ummm, what?,
so I'm a new customer (since July), formerly with VPI, which covered a percentage of every test/exam etc even… read more

Added 9/22/2009 by: M
 


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