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Embrace Pet Insurance
781 Beta Drive, Suite D
Mayfield Village, OH 44143
phone: 800-511-9172
website: http://www.embracepetinsurance.com
claim form
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An Ohio-based company offering customizable pet insurance in every state with flexible pricing options.
Embrace added a wellness program in 2009 that has no deductible, copay, nor waiting period.
For every policy sold, Embrace donates $2 to a pet-related charity.
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Most Helpful Reviews of Embrace .
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10/10 Simply the BEST!!!, 6/24/2008
Reviewed By: Rochelle Himes, Recommend: Y
Previously we had other health insurance for our dogs. The few times we had to make a claim, we were always diappointed - where did these figures come from? How can they pay us so little? When our new Rottweiler puppy was about to join our family, I really searched for pet insurance. They all seemed the same as what we had already experienced and then I read about Embrace. The notion of actually reimbursing for costs on a regional basis made sense. I agreed with the philosophy of not paying for well visits and not paying premiums for that either. Embrace has been wonderful! Our puppy has had some problems and we are able to get him whatever health services he needs because Embrace is standing right beside us. I can't imagine why I don't see more promotional advertising at the Vet's office, for Embrace. The "other" guys must be paying the Vet's to have their name in front of the public. I tell all who will listen that Embrace is the only pet insurance you need. They are an honest, caring company and my dog is proof of that. You may waste your money with another company or you can get started on the right foot with Embrace!
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10/10 6/23/08, 6/23/2008
Reviewed By: Lynn Hofer, Recommend: Y
I recently changed from VPI to Embrace. The weekend after my 15 day waiting period was up I noticed something wrong with my pet's eye. A visit to the vet began an on going amount of visits to an eye specialist and neurologist. Embrace had to process my claims and look at previous vet history at the same time, as I was just past the waiting period. They were fast and kept in touch with me the whole while. They paid what the insurance said they would pay in a prompt manner. I am very pleased with them and have recommended them to my vet's office and friends with pets and also added my other dog onto the plan.
What a pleasure after dealing with VPI who told me what the vet should have charged and what they would and would not pay. I, too, wish I had know of Embrace earlier.
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8/10 fast, transparent service after initial hiccup, 8/12/2010
Reviewed By: Nancy, Recommend: Y
I have submitted two claims and one wellness claim to date. Embrace has processed and paid its claims within two weeks of submission, with clear explanations of what is covered and what is not. I had some initial issues with getting them to process my dog's past medical history, which was faxed over with the first claim. They stated the records were not medical charts and the full two years were not there (they were); they also lost the first claim paperwork. I called the vet to confirm they were actually medical charts, re-faxed everything, emailed the vet confirmation to Embrace, and it was as if everything got lost again because the same thing happened. It was rather annoying. I told them to look again and it was taken care of.
It would have been helpful if they explained what is supposed to happen after your first claim submission. It was below the deductible so I assumed I would hear nothing and didn't realize it was lost until the second claim's process went differently. Also, it would be nice if you could set up direct deposit online instead of having to call in and set it up over the phone. Hopefully going forward things will be smoother.
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Most Recent Reviews
8/10 fast, transparent service after initial hiccup,
I have submitted two claims and one wellness claim to date. Embrace has processed and paid its claims within… read more
Added 8/12/2010 by: Nancy
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10/10 Outstanding interest and response to our claim,
Our 6 yr old male Irish Setter suffered a sudden nose bleed with no apparent cause During the end of July 2010… read more
Added 8/12/2010 by: Sam/Jeanne Avallone
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10/10 Very Happy So Far,
I have never purchased pet insurance, but when I got my boxer puppy I was told I should look into it. I… read more
Added 8/11/2010 by: Ashlee Lewandowski
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10/10 Love em so far,
Have made 3 claims, one for getting our pup 'fixed', and two GI problems.
Prompt service, prompt… read more
Added 8/11/2010 by: Tim
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10/10 A Great Experience! Highly Recommended,
I have been very impressed with the quality, promptness and follow through of the customer service… read more
Added 8/10/2010 by: Kelley
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10/10 Quick service, plenty of feedback,
This was our first claim. Since it was the first I wasn't sure what to expect. The claim was handled fairly… read more
Added 8/10/2010 by: Ron Lautaret
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9/10 So far so good,
We made our first claim and it was much easier than I imagined. We received the claims check promptly. We feel… read more
Added 8/10/2010 by: Julie E.
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