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24 Pet Watch


PO Box 2150
Buffalo, NY
14240-2150
phone: (888) 897-7387
website: www.24petwatch.com

24 Pet Watch is the US insurance arm of Canadian-based Pethealth Inc., selling policies throughout the US except Alaska and Washington, D.C. Pethealth offers a range of products and services for veterinarians, shelters and pet owners through a number of brands including QuickCare, ShelterCare, CherryBlue, Union Plus Pet Insurance, EVE and Petpoint.
Customer Ratings
60 days 1 year Lifetime
Rating 2.5 3.2 4.3
Count 4 32 337
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Reviews of 24 Pet Watch

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1/10   Unhelpful, 5/19/2017

Reviewed By: M Phillips, Recommend: N

We adopted an already ill dog, and when the shelter offered us the 24PetWatch trial, we figured why not keep her covered? It is impossible to file a claim online, everything must be faxed, and beyond that 24 expects you, the owner, to obtain medical documents instead of just having the vet fax the claim. I have filed four claims now and all of them have timed out. The alert e-mails do not even explain what documents you're missing—or for that matter, why your claim is being rejected at all. We're exhausted and are cancelling out of sheer irritation.
Injury/Illness: skin problem   Breed: German Shepherd
Claim Amount: under $100   Age of Pet: 1 - 8
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1/10   Scam, 5/16/2017

Reviewed By: Emily, Recommend: N

My dog was chipped and registered with 24PetWatch before I adopted her. When I moved, I called the company to update my address and was told that I'd need to pay to do so and pay a yearly charge thereafter to keep her chip activated with the company. I asked several times if that's what I was understanding and was told yes, I'd have to pay either yearly or something like $76 once to keep my dog's chip registered for life. All because I want to change my address?? No. I checked with my vet, who assured me that should not be the case. I took it upon myself to change the company her chip is registered with (to HomeAgain) for NO yearly fee! As it should be!
Injury/Illness: change in address   Breed: Mixed Breed dog
Claim Amount: under $100   Age of Pet: 1 - 8
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7/10   Worth It, 5/4/2017

Reviewed By: Allison T., Recommend: Y

I've had my dogs covered for a few years now. Prior to last month the premium was VERY reasonably priced, coverage was ok, but the claims took forever to process. Recently, the premiums have increased, but are still lowest in the industry for my area. The claim process has been greatly streamlined, they are communicative and have increased the coverage reimbursement. Definitely worth it for me.
Injury/Illness: skin problem thyroid   Breed: Pit Bull
Claim Amount: $100 - $500   Age of Pet: over 8 years
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1/10   OUTRAGEOUS increase premium 100%, 5/1/2017

Reviewed By: Reland, Recommend: N

When this insurance was Purina, it was awesome, then along came 24 Pet watch and it has steadily gone down the tube. I have 2 dogs and now premium is over $200.00 a year....24 Pet Watch and I will part company...they don't pay worth crap anymore..always an excuse as to why. last claim was denied due to timely submission but clinic had record it was submitted the same day I had one of my boys in for a check up. At this price I can forgo insurance. I would suggest you take your pocket book and run..run fast. They must think they offering us gold at the prices they want.... Please when they do pay...it is so slow.. Interesting, I can't submit my review unless I fill in the time it took to handle claim which they didnt
Injury/Illness: annual and I didn't get paid..   Breed: Mixed Breed dog
Claim Amount: $100 - $500   Age of Pet: 1 - 8
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2/10   Premiums more than doubled for same plan, 4/7/2017

Reviewed By: LCM, Recommend: N

I have been with this company for over 9 years with my pets and had been very happy. That was until the past six months. For the first time we had problems with them paying claims, and then all of a sudden our plan premium more than doubled for each pet. And yes when I tried changing the policy to make it more affordable, I was told it would cause previous issues to become pre-existing! I can understand small increases, but more than double. I was paying about $100 for my two goldens per month with top of the line plans, now it is almost $250. Sorry but I am looking for s new carrier.
Injury/Illness: not sure   Breed: Golden Retriever
Claim Amount: $500 - $1000   Age of Pet: over 8 years
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Most Helpful Reviews


7/10   Not Great, but worth the money,
I've had my dog insured with this company for 4 years and plan to renew again. They rarely pay the full 80% because their "usual and customary expenses" are pretty conservative, but even at the more typical 60% that I receive it has been worthwhile. Customer service was initially poor but has been very good for the past year. They have been very strict about the rules concerning exclusions, pre-existing… read more

Reviewed By: Dave in N. Cal
 
5/10   Existing conditions suddenly appear ,
We received three months of PetCare insurance when we adopted our dog three and a half years ago. After the three months were up we renewed the policy. At some point however, my husband was issued a new credit card and somehow the monthly PetCare fees did not transfer over. We discovered we were uninsured just when we actually needed the insurance. PetCare *very nicely* offered to issue a new policy if we… read more

Reviewed By: Joanne Seward
 
5/10   Just OK,
I have had the 70% Quickcare Gold coverage for 2 years for both my dogs. While my first dog has had a pretty decent reimbursment rate for allergies, she has almost maxed out her coverage in this catagory (where she needs it the most). Beware, the max coverage ($3,000 per catagory)amounts DO NOT renew annually. Now with my 2nd dog, he ingested a bee (I would call it an accident)and had a horrible bout of… read more

Reviewed By: Melissa
 
2/10   DO NOT USE THIS COMPANY!!!!,
Our dog needed TPLO surgery and this company denied him because when he was 6 months old he had growing pains which all Saint Bernards have. He is 7 years old and tore his ACL in a slip/fall. This comapny had the audacity to say that it was a pre-existing condition from when he was 6 montsh old. How can tearing your ACL in the knee be pre-existing? He fell! They want to pay for the shots and regular… read more

Reviewed By: Todd Lahn
 
1/10   Unhelpful,
We adopted an already ill dog, and when the shelter offered us the 24PetWatch trial, we figured why not keep her covered? It is impossible to file a claim online, everything must be faxed, and beyond that 24 expects you, the owner, to obtain medical documents instead of just having the vet fax the claim. I have filed four claims now and all of them have timed out. The alert e-mails do not even explain what… read more

Reviewed By: M Phillips, parent of a German Shepherd
 


Review 24 Pet Watch review policy

Review Title (if you could say it in one sentence, what would you say?)
Your Review (tips)
DO tell us specifics about your pet's illness or injury
DO tell us whether you were happy with how your claim was handled

DON'T use profanity or personal insults
DON'T write in ALL CAPS
Overall Rating (1 - worst, 10 - best)    
Would you recommend this company to other pet owners?
Yes   No
Your Name
State/Province

Tell us about your pet
Type: Dog     Cat
Breed:  
Age (at the time of your claim):   Under a year   1 - 8   Over 8 years  
 
Tell us about your claim
Type of illness or accident:
not sure
ear problem eye problem skin problem
cancer gastritis/vomiting enteritis/diarrhea
bladder renal (kidney) thyroid
other:
Claim amount
Time taken to handle claim
 
Verify that you are a customer
I certify that I am (or was) a customer of this pet insurance company and that I have not been offered a reward, financial or otherwise, by the insurer for writing this review.
 

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