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My Beagle had an condition that Embrace said was pre-existing and would not cover. I went back and forth with Embrace. With great help from my vet writing letters and explaining her notes she requested that Embrace cover her treatment. This condition was not pre-existing. The underwriters accepted the appeal and approved the coverage. If you believe you should be covered for a condition and it is not pre-existing, you should fight for it.

I have never been so happy about a purchase as I am with Trupanion. This is my first time with pet insurance, and I have so far had a great experience. Trupanion was very quick to pay my claims each time, and they are really good about staying in touch via email while your claim is being processed. I am so glad I have the insurance and that I have it with Trupanion. A friend of mine has insurance through a different company and her experience has not been nearly as positive.

I have never been so happy about a purchase as I am with Trupanion. This is my first time with pet insurance, and I have so far had a great experience. Trupanion was very quick to pay my claims each time, and they are really good about staying in touch via email while your claim is being processed. I am so glad I have the insurance and that I have it with Trupanion. A friend of mine has insurance through a different company and her experience has not been nearly as positive.

Excellent! Paperwork very easy and short. Checks arrived very quickly. Very pleased.

Excellent! Paperwork very easy and short. Checks arrived very quickly. Very pleased.

I have two dachshunds, and for anyone that knows the breed, knows they come with a laundry list of ailments they're prone to. Although my boys have - few pre-existing conditions which are not covered(and I am fine with this because I knew it was the way of things before enrolled) I still have had not one problem getting our claims reimbursed. In fact, one of our dogs seems to have something every other month wrong with him, and we would not be able to keep up with the bills and the care for these guys without embrace. Aside from the claims, the customer service is out of this world, and communication is that of no other company I have encountered thus far. I was previously enrolled with another company who I always had issues with specifically in the claims department and I switched to embrace and have not been let down yet. I have even recommended embrace to other family members - Thanks for kicking butt embrace!!!

I couldn't believe my claims (the first I ever submitted) were processed so quickly. I had our dog neutered & a Lyme vaccine within 6 weeks of each other. No questions asked when I simply faxed the claim form I filled out with the vet's receipts. They even sent me emails telling me when it was receive & was being processed & then I got the check in about a week. I got an email today making sure I got it! The only other company I get service like this is LL Bean!!

Embrace has been transparent and responsive from the start - when tragedy struck for us with one of our pets, they stood 100% behind every commitment they made on our policy - the reps are a pleasure to deal with. The paperwork is a hassle as it would be expected with any claims submission with any insurance, but once completed, they review and reimburse very quickly and fairly. Top notch operation!

Trupanion staff were very friendly and helpful when dealing with my claim. Didn't take long to approve. They were also thorough in the back checks to verify my cats data.

Trupanion staff were very friendly and helpful when dealing with my claim. Didn't take long to approve. They were also thorough in the back checks to verify my cats data.