Find and read reviews with confidence

We are very happy with Trupanion. They make the claim process super easy and we are fortunate we had this insurance as our pet will have medical needs for the rest of his life that they will help cover.

We are very happy with Trupanion. They make the claim process super easy and we are fortunate we had this insurance as our pet will have medical needs for the rest of his life that they will help cover.

Super responsive, quick, supportive. I felt my pet and I were well taken are of, and they even followed up with me to make sure Emma was recovering well. Great experience for a stressful emergency!

Who knew that whenw ebrought home our beautiful 8 week old male black lab puppy that we would becoem best friends with our vet? We took ASPCA insurance as a precaution sincewe were adopting a puppy. We have encountered many things with our beautiful boy: from totally gross oral warts to an injured throat due to the ingestion of a stick... and each time we had peace of mind knowing we were covered. All of my claims have been paid quickly and anytime I have had to interact with the service line, folks have been friendly and helpful.

Former 15 year VPI user. Vet recommended Embrace and now I wonder why. Embrace has been problematic with wait periods, need for detailed notes. I am paying nearly 400 on routine care to get $400 reimbursement. Just learned that my Golden's spay will not be covered as i have used her wellness money on vaccines. This is NORMAL for the 1st year of a dog's life. Very disappointed in the slow pace of reimbursement, the loopholes, etc. Spaying a dog is medical/surgical and am shocked to be out nearly 1k. Really wish I had put this pup on VPI. What do vets get for recommending Embrace? We're out asap.

As in- I fully embrace this company and the service I've received in the short time I've been insuring my dog with you!! From the initial inquiries about coverage to my first (and only) claim-- the staff have been uniformly helpful and clear. All my questions were answered and my claim was promptly researched and paid. I'm going to insure my cats thru your company based on the help I received with my dog. Thanks again. Elizabeth

I've had Trupanion insurance for 5 years. They've denied ever claim we've made, and even told us that we weren't doing our part to ensure the health of our dog. We finally submitted a dental bill for 1900.00 and were told that we weren't providing adequate preventative dental care at home. We brush our dog's teeth every day and often 2 times a day. Our vet said that given our home care regimen, it was genetic. When I told this to the woman on the phone her response was "I just work here." I said "of course you do, that's why I'm contacting you." We cancelled this week, and I would strongly encourage others considering Trupanion to think otherwise.

After being a customer for one year now, my puppy has been through 2 ear infections and a terrible accident where she ingested plastic. Embrace continues to provide prompt responses, explanations of what amount is paid and why, and friendly customer service who assisted with my recent renewal. During my renewal, I was looking to increase my deductible and the associate provided me with 3 different options, listening to my needs and understanding the change I wanted to make. This customer service team and claims team continues to impress me.

I had never reached my deductible for several years, but finally filed a claim higher than my deductible in July 2014. The claims representative sent me a summary of the claims filed prior to meeting the deductible so I did not have to research my own files to see what payment would be forthcoming. That was very helpful. The claim notification and supporting claims review process is clear and easy to understand, and fast too. Only a few days from receipt to final review. Emails received during each step of the process. Very satisfied.

We've been with Embrace for a few years and since day one they have been great. The process, service and communication is top notch. We are impressed with the ease of claims and their communication to follow up via email on claims and questions you may have.