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I submitted my first claim with Trupanion. It was really easy. I found out they approved my claim within days and received my check within a couple of weeks of filing! I was very pleasantly surprised!

I submitted my first claim with Trupanion. It was really easy. I found out they approved my claim within days and received my check within a couple of weeks of filing! I was very pleasantly surprised!

I felt there was very little explanation as to why something like hookworm was considered a pre-existing condition, and having a 12 month waiting period attached to that seems excessive. I have been waiting several weeks and not one reimbursement for my claims has been received.

Gracie, our 8 month old Labrador retriever ingested pieces of a toy designed for "Extreme Chewers". After several days of not feeling well, her symptoms got worse early one morning. We took her to our vet's 24-hour emergency room fearing an obstruction. After the initial exam, our vet presented us with a course of action, including imaging, with an estimated total treatment cost of over $1,000 (only to climb higher if surgery were needed). Confident in our coverage with Healthy Paws, at a time when our puppy wasn't feeling well and needed medical treatment right away, we were able to focus 100% on her care instead of worrying about the cost of treatment. Without hesitation we authorized her course of treatment. I'm happy to report that she's back to her normal, crazy, puppy self. Processing the claim couldn't have been easier: I snapped a photo of the vet bill with my phone and submitted the claim via the app. Even with the holiday weekend, we had our check in less than a week. Thanks again for the peace of mind! With just this once claim, the premiums for Gracie's policy have paid for themselves for the next 18 months!

I am extremely happy about the conscientious concern that members of the Embrace team took with my first claim for Cory, my sweet 13-year-old cat. Albeit, it was just a claim for a wellness exam, but I was impressed with the swift acknowledgment of receipt of the claim and the quick positive response. I feel relieved about my decision to enroll my two senior kitties with Embrace. I'll be telling my friends that Embrace staff truly care!

My puppy, Diggin suffered heat stroke and was rushed to an emergency vet facility. After checking in and nervously waiting to hear about Diggin I was told that the bill could be as high as $5000 but they would check with Trupanion to see what charges they would pre approve. Within 30 minutes a representative from Trupanion called to say they would preapprove all but the deductible of $250. I was on the 30 day free trial for Trupanion and they still were willing to cover Diggin. Luckily Diggin recovered and thankfully needed only part of the approved amount. I received a check in the mail within a week of submitting my claim. I cannot say enough wonderful things about this company and their representatives. They are TERRIFIC!!!!

My puppy, Diggin suffered heat stroke and was rushed to an emergency vet facility. After checking in and nervously waiting to hear about Diggin I was told that the bill could be as high as $5000 but they would check with Trupanion to see what charges they would pre approve. Within 30 minutes a representative from Trupanion called to say they would preapprove all but the deductible of $250. I was on the 30 day free trial for Trupanion and they still were willing to cover Diggin. Luckily Diggin recovered and thankfully needed only part of the approved amount. I received a check in the mail within a week of submitting my claim. I cannot say enough wonderful things about this company and their representatives. They are TERRIFIC!!!!

Our 2 year old pup Maggie, who for being the healthiest and happiest pup around, has had some random health issues; skin issues, fatty tumors, a broken tooth, some intestinal issues as a new pup. Our old insurer always found a way to not pay for anything, we got fed up and made the move to Embrace. They have been wonderful so far. They are clear about what the 'rules' are and communicate very effectively through the claim process. Be warned - they often require more paperwork from your vet than just the claim form and appointment notes, so the process is somewhat...interactive... but we have never been dissapointed by the results.

Evan though this review only relates to one particular claim, my experience with ASPCA has been terrific the entire time our dog has been insured with them. The coverage is great and their service has been simply excellent. If only the "human" insurance companies were on the same level. I can warmly recommend ASPCA to anyone with pets.

My initial phone call to Trupanion left me feeling much better in an otherwise very stressful situation; the Customer Care employee I spoke to was very understanding, patient, and helpful while I spoke to her sitting in the exam room of the ER with my puppy. My only complaint is because I had to bring my puppy to the ER less than 12 hours apart and the two visits were processed as separate claims so I am still trying to explain it is the same illness so I do not pay my deductible twice, but I have yet to be successful in that aspect.