5
out of 5
Verified
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5
out of 5
Verified
5
out of 5
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5
out of 5
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5
out of 5
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5
out of 5
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5
out of 5
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3
out of 5
Verified
Disappointed to learn that Trupanion would not support the healthy practice of neutering pets.
Disappointed to learn that Trupanion would not support the healthy practice of neutering pets. I would like to believe that we are all interested in the health and wellbeing and life longevity of our pets. Neutering is a healthy practice. Trupanion should champion the practice of neutering, and at least contribute a portion of health care insurance costs so that many more pets can have this procedure at a lower cost to their human parents.
- INSURER: Trupanion
- POSTED: 04/29/2022
- BY:
- BREED: Golden Retriever
- AGE OF PET: 0 - 3
2
out of 5
Verified
Quick claim service
Due to our pet’s Chronic heart condition, she is on two medication’s. Since she has met her deductible these have been taken care of rapidly by your insurance. We really appreciate that. Thank you
- INSURER: Trupanion
- POSTED: 04/29/2022
- BY:
- BREED:
- AGE OF PET: 7 - 10
3
out of 5
Verified
Very good customer service overall.
Very good customer service overall. Coverage has also been very good. What has been a constant struggle for me started when I originally contacted Trupanion and set up an account for both of my dogs. (I've been with Trupanion for several years now.) The young male rep who set up the account verbally pushed me into signing up for a $500.00 deductible for my senior dog, despite the fact that I repeatedly told him I wanted a lower deductible--which, at $250--I set up with my younger dog. He DID NOT tell me that I would not be allowed to lower the $500 deductible--EVER! I very soon contacted Trupanion to lower the $500 deductible. The rep refused, saying I was one day late with my request. Then, the rep told me I could make the change when renewing the policy for the next year. So, when renewing the policy for the second year, I gleefully requested a lower deductible for my senior dog. Only to be informed that I could NEVER change the deductible. This $500 deductible has resulted in real hardship for my dog and I. Since then, I attempted to rectify this situation with a supervisor more than once. The reps told me the supervisor would contact me--but that never happened! PLEASE, PLEASE, PLEASE DO NOT PRESSURE SENIORS ON SOCIAL SECURITY OR OTHER FIXED INCOME TO TAKE OUT POLICIES WITH HIGH DEDUCTIBLES!!!! This is something I totally regret. Now, as my senior dog has pre-existing conditions, I cannot change to a different carrier.
If this were otherwise, I'd give Trupanion a higher rating.
- INSURER: Trupanion
- POSTED: 04/28/2022
- BY:
- BREED: Cocker Spaniel
- AGE OF PET: Over 11 years