5
out of 5
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5
out of 5
5
out of 5
So happy I made the switch to ASPCA Pet Health Insurance for my furry kiddos!
I am a convert from another pet insurance company that rhymes with "companion": I experienced the nadir of customer service, coverage, reimbursement and overall satisfaction there. That said, I had my doubts when I first switched to ASPCA. Those doubts were almost immediately assuaged by the experience I had, and continue to have, with ASPCA.
The claims process could not be easier. The phone app is excellent and easy to use. I have received amazing reimbursements (one of my pugs had an extended bout of pneumonia). They give at least partial reimbursements on things no other company will. When you call, you actually talk to a HUMAN...and a "local" one at that! They actually call you to check up on your pet's well being and are genuinely concerned! Seriously, what other insurance company does that?!?! And after every illness claim! My human health insurance can't even touch that, and I have "good" health insurance!
The thing that made me first make the switch though, was when I looked up "companion"s reviews on an online review site. The company didn't respond to a single one of the many negative reviews it had received. When I looked at ASPCA's reviews, they had responded to every single one of the few negative reviews in an attempt to fix the issue. That said a lot to me.
Yes, it costs a bit more. But when I factor in the reimbursements and the satisfaction, ASPCA is the clear choice. I could not be happier :)
- INSURER: ASPCA
- POSTED: 06/15/2019
- BY: Joshua
- BREED: Pug
- AGE OF PET: 7 - 10
5
out of 5
5
out of 5
5
out of 5
The rep was SO kind
The rep was SO kind, empathetic, and way more supportive of me emotionally than I ever expected or imagined! He even used my pet's name and wished him a speedy recovery!
- INSURER: Trupanion
- POSTED: 06/15/2019
- BY: Carrie
- BREED:
- AGE OF PET: 0 - 3
5
out of 5
5
out of 5
Exceeds expectations
Nationwide’s coverage of my dog’s wellness exams and dental surgery was invaluable to our family.
- INSURER: Nationwide
- POSTED: 06/14/2019
- BY: Allyson
- BREED: Mixed Breed
- AGE OF PET: Over 11 years
5
out of 5
Always great customer service best insurance
Hi highly recommend using this insurance well worth the money you put in. Great customer service
- INSURER: Nationwide
- POSTED: 06/14/2019
- BY: Lisa
- BREED: Labrador Retriever
- AGE OF PET: 0 - 3
5
out of 5
PAID CLAIM IN A TIMELY MANNER. EXPLAINED HOW TO FILE THOROUGHLY
excellent
- INSURER: Nationwide
- POSTED: 06/14/2019
- BY: Lisa
- BREED: Mixed Breed
- AGE OF PET: 0 - 3