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Thank you for making everything as easy as possible during unexpected tough times. It’s always been easy to submit claims - from a couple years ago when she was extremely sick to this past month when Maggie got bit. I’m at ease with vet bills because of your easy process.

We are so pleased with trupanion pet insurance. We have definitely saved so much money in our vet bills for our English bulldog l. Filing claims are so easy, staff have been great when we've called and we are reimbursed quickly.

My "son" and I have had it for a few months now. Easy to use, worthwhile, and the customer service folks are nice as can be

When my 11 year old cat grew a tumor suddenly and terrifyingly rapidly, I got him in for an emergency vet appointment ASAP. There was no time to think about finances. Many tests were done and within the week his toe was amputated to remove the tumor. The biopsy came back that it was indeed cancer--and that we successfully got it all off of him! It was a MAJOR relief, as this cat is my best friend in the world, but the vet bills were considerable. I put in a claim with ASPCA, who I've had as my pet insurer for several years now, and they covered about 75% of the full costs of EVERYTHING! That took a lot of the financial burden off of me and helped me focus on what was important--nursing my cat back to health. Filing the claim was super easy with their online form and there was no hassling me about what any of the line charges meant, etc. In fact, the only phone call I got from them was a call after the check was already mailed to me to see if my cat feeling better. Their thoughtful, speedy service was very appreciated during what was an incredibly stressful, emotional time. I would advise, if getting this insurance, to not choose one of their pre-selected packages, and instead construct your own insurance package based on your pet's specific needs. I believe it was because I had carefully gone through and picked out each thing I needed from the insurance plan that allowed me to have such a positive experience.

Awesome customer service! Never submitted a claim before and wasn't sure what to do. Called customer service and they walked me through it. Submitted claim that night online and had a check in a couple of weeks.

Was disappointing when my claim wouldn't process and the medication needed for my cat was not covered.

Bethany was very helpful

Not easy to file a claim. Every claim is not picked and you find a way to deny it. I feel like I’m stuck with you now but if I could leave for a different company I would. Awful customer service and you always try to wiggle out of paying claims.

So far, the phone conversations I have had have been very friendly and helpful. Emails, as well.

Trupanion always resolves any problem I have quickly.