Because whoever I talked to told me they emailed all hospitals looking for records and nobody sent them.
Because whoever I talked to told me they emailed all hospitals looking for records and nobody sent them. I work at one of the hospitals and they never emailed. I asked why they didnât inform me that nobody was responding with the info they requested and she me they didnât want to put me in the middle. Yet told
Me I would probably have to call each hospital and ask them to email the record. She essentially was passing blame into the veterinarian instead of accepting it. Every email about submitted claims I received clearly stated that if they needed more information they would CONTACT ME. Yet on the phone says they would never do that.
- INSURER:
Trupanion
- POSTED: 05/02/2023
- BY: Kelly
- BREED: Lancashire Heeler
- AGE OF PET: 0 - 3
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Grateful Mom
Best company ever!! I would never own a pet again, without the protection of Trupanion.
- INSURER:
Trupanion
- POSTED: 05/02/2023
- BY: roger
- BREED:
- AGE OF PET: 0 - 3
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Derrick Fonsah answered all my questions and made registering very easy
Derrick Fonsah answered all my questions and made registering very easy
- INSURER:
Trupanion Canada
- POSTED: 05/02/2023
- BY: Annette
- BREED: Miniature Goldendoodle
- AGE OF PET: 0 - 3
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Excellent
Always excellent. Great coverage helpful staff. Very happy with this company
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Your customers service is always top notch.
Your customers service is always top notch.
- INSURER:
Trupanion
- POSTED: 05/02/2023
- BY: Lori
- BREED: Toy Poodle
- AGE OF PET: 7 - 10
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just a new subscriber.
Could be a 10, based only on how simple it was to enroll. But I need to see how it works before recommending it to other people.
- INSURER:
Trupanion
- POSTED: 05/02/2023
- BY: Daniela
- BREED: Bernedoodle
- AGE OF PET: 0 - 3
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Easy to understand & quick reimbursement
The claims process is SO easy and even better- reimbursement is very quick!
- INSURER:
Trupanion
- POSTED: 05/02/2023
- BY: Meg
- BREED:
- AGE OF PET: 0 - 3
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Great Experience with Healthy Paws!
Last week I submitted a claim for a cat ER service; HealthyPaws provided super fast claim review and reimbursement (all within 48 hours); and also great customer support! I would recommend it if you have a need for fast claim processing.
- INSURER:
Healthy Paws
- VETERINARIAN:
San Jose Animal Hospital
- POSTED: 05/01/2023
- BY: Parker
- BREED: British Longhair
- AGE OF PET: 0 - 3
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really?
i can't believe this company has received nothing but positive reviews. i am yet to receive a check from them.
they have never notified me when my claim is being questioned. their directions on submitting more information
is paltry.
i've heard from several neighbors that they have never received a payout, as well. is feeling like a huge waste of
my money and time.
- INSURER:
Healthy Paws
- VETERINARIAN:
VEG brooklyn
- POSTED: 05/01/2023
- BY: lori
- BREED: Hound
- AGE OF PET: 0 - 3
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Would never be without insurance for our noodle-horses
We are a five dog household. We have insurance on all; ages 1yr to 14yrs. Three have only ever seen our wonderful vet for yearly check-ups but the other two have been an adventure of a medical learning curve. The only downfall has been that our monthly premiums have gone up each year, but otherwise I am a completely satisfied customer. I like the online portal, and have mostly only ever had good reps when calling in with any questions.
- INSURER:
Pets Plus Us
- VETERINARIAN:
Bunrside Veterinary
- POSTED: 05/01/2023
- BY: Lindsay
- BREED: Greyhound
- AGE OF PET: 7 - 10
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1 comments
POSTED: | BY: Healthy Paws Customer Service
Lori, We’re sorry you are not satisfied with your plan. Your initial claim was denied due to missing information. We were in need of your pet's complete medical records and did not receive them, as such the claim was closed. We sent multiple notification emails to you noting that the claim needed documentation in order to be completed. We also sent your veterinary clinic multiple requests asking for records. Please note that when the necessary documents are received we can gladly open the claim for review. Your other claim was denied due to the invoice items falling under one of your plan's limited exclusions. The Healthy Paws Team