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One of our little guys woke up paralyzed; we rush to vet and then ER. He had surgery and will start therapy in a couple weeks (which is ALSO covered!!). I submitted the invoice and it was processed in less than a week, no questions or concerns. I called to asked about therapy coverage and the person was so helpful and asked how our guy was doing. I also received an email asking how his healing is going!!! This company gets me!! <3

It is expensive but worth it

Our family could not be more pleased than to have the security Nationwide Pet Insurance provides in helping with the cost of care for our pet.

I was thrilled at how quick the reimbursement turnaround time was. We as the consumer appreciate the efficiency.

It's hard to choose a pet insurance company because there are so many options, I'm so glad I chose Figo! The mobile app is very easy to use and it's so simple to submit claims. Some of my claims have taken a week or two to complete but I've had others that closed within hours. Reimbursement goes straight into my bank account. I love having the peace of mind for our pup's health, I never want to have to decline a needed medical procedure due to cost, and now we don't need to worry.

They denied to pay for biopsies saying that they don’t pay for “visits”. And they also used every other ridiculous reason to deny all of our claims in the past 2 years we had insurance with them. $100+ monthly premiums were a total waste of money. If we had instead saved those premiums, they would have covered all the expenses we had for veterinarians in the last two years.

Our pup had a treat get stuck in his esophagus, and had to go to the ER. The claims process was painless and the reimbursement came quickly.

They always paid on our claims and never contested a bill. I will continue using them!

My dog is a 9 year old who we got when she was 5. Not knowing what kind of veterinary care she had before us and having previous dogs with major medical issues, we felt adamant about getting a whole pet policy for peace of mind. Lucky for us she had no issues... until we took her for her 9 year checkup. We were told she had to have 2 teeth extracted and possibly more. When they did the x-ray, it turned out she would need 23 teeth extracted! I was extremely concerned about this because of the severity of her periodontal disease. I had no idea it was that bad! I submitted my claim (for a LOT of money) and was reimbursed within 2 days of submission. Milly recovered really fast, and I could tell that she feels so much better now that she is healthier. I am extremely grateful that I had the pet insurance to be able to say sure, pull half her teeth. I know because of it, I am assured that I can make the best decisions for my pet's health regardless of cost.

We are so grateful for your amazing and compassionate customer service as well as your prompt payment. I couldn't be happier. Having the insurance made it so much less stressful during a very difficult time. Thank you from Beau too!!