Find and read reviews with confidence

Easy to make claims. Customer service is excellent Fast processing claims

I appreciate the expedient processing of all the claims we submitted for Winston. I thought it was going to take much longer and was surprised how fast they all were resolved. I also appreciate the app UI being so user friendly and intuitive. I’d recommend making the T&C’s process a bit easier and pushing user back into, or keeping them, in app. Additionally, seeing claim status in app vs. pushing user to website would be beneficial. The setting up of a payment account wasn’t too horrible but a more user friendly option would be more beneficial to the customer.

Buying pet insurance turned out to be very smart as my young Labrador has elbow joint problems and required surgery. My Healthy Paws pet insurance company has been easy to work with, cooperative, and helpful the whole time. I love using their very automated website where I can upload my scanned invoices, receive emails confirming receipt and payment, and have their payments automatically sent to my checking account. My monthly premium is also automated. My policy coverage has worked out well for me where office exams are not covered but the big items are at 80%. I highly recommend them.

Over the last year, our lab mix Spot has developed lymphoma and also a cranial cruciate injury. Throughout this whole process Pets Best has efficiently handled all of our claims. We have been able to provide the best care for him - care that we could not have afforded without our Pets Best policy.

Blake, our 1-year-old, got a bacterial ear infection despite being a purely indoor cat. Nationwide covered 90% of the treatment and follow-up costs.

We have 5 cats and have already had to use them for a senior Kitty and a young Kitty under one year. Their app makes it really easy and when that doesn't work ( Operator air lol) the people are compassionate, caring and helpful!! LOVE FIGO!!!

Embrace seemed guenuinly sympathetic about the news. It was nice that the first conversation was not about whether or not the claim would be considered valid. We recieved a sympathy card that was incredibly nice and very personal with handwritten messages. The claim was fairly easy since there was limited paperwork, probly as good or better than any insurance claim. I rated it only an 8 because having to make a claim while losing a dear friend was aweful, and it took 2 months to get word of the completion of the claim. I have paid thousands of dollars in vet bills before getting insurance , and it was nice that during Tanks end of life I did not have to worry about the costs.

As my girl has gotten older, she's developed hypothyroidism and some other medical conditions. :( Pets Best has made the claims process so easy and has not made me jump through hoops to receive reimbursement. This has made handling her issues so much easier, knowing I have that piece of mind! Thank you!

So grateful for this company. Puppies get into everything and Nationwide has been there to help us. Easy claim filing, kind and courteous customer service. Best decision I ever made

Filing claims is super easy and fast. Thanks for being amazing.