5
out of 5
Verified
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5
out of 5
Verified
When my dog Waffles was diagnosed with CCL disease I didn't have to worry how I would pay for his treatment because of trupanion
When my dog, Waffles, was diagnosed with CCL disease I didn't have to worry how I would pay for his treatment because of trupanion
- INSURER: Trupanion
- POSTED: 01/19/2022
- BY:
- BREED:
- AGE OF PET: 7 - 10
5
out of 5
Verified
3
out of 5
Verified
Good Coverage Plan From What I Read, Terrible/Unreliable Online Interface
I had to try multiple times to get the online form to work. Kept failing out and kicking me back to the sign-up page. Then, when I tried to call support I got a busy signal. I almost signed up with a competitor because I don't want to deal with an unreliable company.
- INSURER: Trupanion
- POSTED: 01/13/2022
- BY:
- BREED: Mixed breed
- AGE OF PET: 7 - 10
1
out of 5
Verified
As a veterinarian, I would not recommend this company to anybody
I am a veterinarian at a large tertiary referral hospital. I have Healthy Paws insurance for my own pet and owed a pretty hefty bill after her amputation surgery following a cancer diagnosis. As an employee of the hospital, I receive a benefit from the university that I work for towards the bill. The benefit is 20% and Healthy Paws covers 80%. To be clear, I am not making money off of this, it basically just helps cover the cost of the bill. Healthy Paws has always acknowledged this in the past and has taken into account the benefit.
After my dogs' most recent surgery, Healthy Paws was only covering 80% of the bill AFTER my benefit, leaving me with approximately $4,000 to cover on my own. After discussion with them, they agreed that they had taken this into account in the past and would go back and review charges. Following this, they sent me a BILL for $625.25 saying that the past claims were all reviewed in error and now I OWE them money. So in addition to them stealing my benefit, they also are now charging me for THEIR error.
I am absolutely disgusted with Healthy Paws. When this company started, they were much more responsive, claims were faster, and they were compassionate. If you are considering this company LOOK ELSEWHERE. I am a veterinarian and can't even afford my dogs bill because of Healthy Paws. I'd recommend TruPanion or NationWide in the future, as many of my pet parents have had good success with them.
- INSURER: Healthy Paws
- POSTED: 01/12/2022
- BY: Alyssa
- BREED: Greyhound
- AGE OF PET: 7 - 10
5
out of 5
Verified
5
out of 5
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4
out of 5
Verified
Review and payment of claims was quick and efficient but I'm a little disappointed in how you define a claim and apply deductibles to it.
Review and payment of claims was quick and efficient, but I'm a little disappointed in how you define a claim and apply deductibles to it.
- INSURER: Trupanion
- POSTED: 01/06/2022
- BY:
- BREED:
- AGE OF PET: 7 - 10
5
out of 5
Verified
5
out of 5
Verified