The claim process is very easy and payment is quick.
The claim process is very easy, and payment is quick. I am particularly grateful to have Trupanion now that my dog is older, and dealing with arthritis (among other things). If I didn't have insurance coverage I would not be able to afford his regular physical therapy treatments, which are definitely improving his quality of life. I encourage all pet owners I meet to get insurance on their pets. Having it really helps with decision making when difficult medical situations arise.
- INSURER:
Trupanion
- POSTED: 12/31/2021
- BY:
- BREED:
- AGE OF PET: 7 - 10
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How Healthy Paws helped me...
I wanted to write a review for Healthy Paws because I wanted to support them as they have supported me through a tough time with my 6-year-old husky. I want to help other people trying to make the decision of whether or not to incur the monthly cost of pet insurance and then ultimately which one to choose. My husky recently had a bad battle with pneumonia and needed to be hospitalized for two nights to receive IV antibiotics and fluids, needed multiple x-rays, a “wash”, culture sample, and has been on antibiotics for a while now – this can all get very expensive very quickly. If I didn’t have pet insurance, I don’t know how I would have gotten through it financially – having pet insurance allowed me to make the right decisions and luckily, we caught things early. He’s doing much better now and hopefully on the tail end of this. Healthy Paws has an easy-to-use app to upload the receipts quickly, have very fast reimbursements, customer service has been great and I am so thankful for them. I even got a personalized note asking how he was doing after his battle with pneumonia – it wasn’t a templated email – it was a personal note specific to what he had gone through. That is the type of company I want to be a customer of and appreciate.
- INSURER:
Healthy Paws
- POSTED: 12/29/2021
- BY: Michael
- BREED: Siberian Husky
- AGE OF PET: 7 - 10
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Claims are handled quickly and effieciently.
Claims are handled quickly and effieciently.
- INSURER:
Trupanion
- POSTED: 12/28/2021
- BY:
- BREED:
- AGE OF PET: 7 - 10
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It amazes me how fast and you settle claims.
It amazes me how fast and you settle claims. When I called your customer service line to explain something to me the associate could not have been any nicer. As I was sitting in the waiting room I was touting to others the advantage to having the insurance.
- INSURER:
Trupanion
- POSTED: 12/23/2021
- BY:
- BREED:
- AGE OF PET: 7 - 10
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I would like to understand why the claim was rejected.
I would like to understand why the claim was rejected. A complete explanation doesn't seem to come along with the decision email, and that seems like quite poor customer service, especially when the dog presented to the vet with a problem, not for a routine service.
- INSURER:
Trupanion
- POSTED: 12/21/2021
- BY:
- BREED:
- AGE OF PET: 7 - 10
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I truly love Trupanion!
I truly love Trupanion! Great customer service always.
- INSURER:
Trupanion
- POSTED: 12/19/2021
- BY:
- BREED:
- AGE OF PET: 7 - 10
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Easy to file the claim and quick response on paid claims.
Easy to file the claim and quick response on paid claims. Very satisfied.
- INSURER:
Trupanion
- POSTED: 12/17/2021
- BY:
- BREED:
- AGE OF PET: 7 - 10
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Always great customer service
Always great customer service
- INSURER:
Trupanion
- POSTED: 12/17/2021
- BY:
- BREED: Golden Retriever
- AGE OF PET: 7 - 10
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Compasión
they are very compassionate and understand the sadness and insecurity that comes with having our baby sick, excellent service
- INSURER:
Lemonade
- POSTED: 12/09/2021
- BY: Ana M
- BREED: Mixed Breed Medium (20-70 Lbs)
- AGE OF PET: 0 - 3
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Excellent customer service and response time .
Excellent customer service and response time .
- INSURER:
Trupanion
- POSTED: 12/08/2021
- BY:
- BREED: Poodle
- AGE OF PET: 7 - 10
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