Trupanion is a solid, good and empathetic insurance provider
We recently lost our beloved Charlie to hemangiosarcoma. It was an awful time, and we were absolutely devastated. Trupanion was involved with the claim, and I had to speak with them on the phone over a few things. The girl I spoke with was empathetic, kind and I could tell she really cared. I have used this company for the past 5 years. Their processing is fast, and fair. They take a lot of stress out of very stressful situations. Their reporting is excellent. Thank you Trupanion.
- INSURER:
Trupanion Canada
- VETERINARIAN:
Kemptville Animal Hospital
- POSTED: 05/19/2023
- BY: Dana
- BREED: Double Doodle
- AGE OF PET: 7 - 10
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(Un)Trupanion - Next Level Scam Artistry
After 14 years of paying significant premiums with this company, I recently found out they were charging me almost double because my spayed female cat (named Marilyn) was mis-categorized as male. This resulted in significantly higher premiums over the course of 14 years. The company now refuses to reimburse any of the extra fees paid, claiming it was my fault for not noticing their error. Every single dealing with this company has been a battle. You are expected to be an expert-level diagnostician when making a claim, as virtually all issues are considered as 'new', meaning you will be subject to always paying your deductible, even if a condition was related to a previous claim. Every which way, this company has skewed things to their massive advantage. You don't stand a chance. The ONLY reason I am still with them is that after 14 years, I may actually be coming close to getting my premium coverage worth. Close. But what a struggle. They are masters at changing the game whenever it suits them/disadvantages you. Would never recommend them again.
- INSURER:
Trupanion Canada
- POSTED: 05/19/2023
- BY: Haley
- BREED: Ragdoll
- AGE OF PET: Over 11 years
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DO NOT USE METLIFE
Ask your veterinarian for insurance providers that they have heard good reviews from their other patients. I sure wish I had done that before signing up with Metlife pet insurance! Spent hundreds of dollars and hours of time and could not get any of my specific questions answered.
- INSURER:
MetLife
- VETERINARIAN:
Speedway Vet
- POSTED: 05/19/2023
- BY: shannon
- BREED: Mixed Breed Medium (20lb - 70lb)
- AGE OF PET: 4 - 6
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New addition
I recently added my new puppy to MetLife and as it was before very easy to enroll. Affordable and very easy to submit claims.
- INSURER:
MetLife
- VETERINARIAN:
Alamo cat and dog hospital
- POSTED: 05/19/2023
- BY: Jessica
- BREED: Mixed Breed Small (Up to 22lb)
- AGE OF PET: 0 - 3
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Use a Different Company
I truly thought using Trupanion would be a benefit. I started their service when I got my pup at just six months old. My dogs now 2 1/2 and I had a claim that took them many months to approved. When they reviewed the claim they split my claim in half so they wouldn’t have to pay the full cost. I originally took my dog in for a bump on her heel and of course they did a biopsy, and sent it off. Then they said they wanted to remove it. When I submitted the claim they split my one claim into two, so they wouldn’t have to pay the first half because it was just a vet visit and then they only paid the little percentage of the second visit and removal after my deduction, my recommendation to you, is take your money and put it in a savings account for your pet, DO NOT use Trupanion, save yourself the stress.
- INSURER:
Trupanion
- POSTED: 05/19/2023
- BY: Elizabeth
- BREED: German Shepherd
- AGE OF PET: 0 - 3
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Best investment ever
Insuring my dog through TRUPANION was one of the best choices I have made for her. My dog developed allergies and has had to see a specialist. Trupanion has handled every claim I have submittted quickly and efficiently. Reimbursements are directly deposited into my checking account within a few days of approval of claims. On the few occasions when I have had questions and called customer service the people I have talked to have been nothing but patient, knowledgeable, helpful and pleasant. We now have a second dog and we have insured him with Trupanion. If we never have to use the insurance for him, it is still peace of mind. I cannot say enough good things about Trupanion. We are so grateful that they are there for our lab. I wish our personal health insurance was half as efficient as Trupanion.
- INSURER:
Trupanion
- VETERINARIAN:
Allergy and Dermatology Clinic
- POSTED: 05/19/2023
- BY: Lisa
- BREED: Labrador Retriever (Yellow)
- AGE OF PET: 4 - 6
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Claim sent in by vet.
Claim sent in by vet. Received cheque within a couple of days of office visit. Very easy.
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Pet Insurance provider
It was very easy & the lady who signed us up was very helpful
- INSURER:
Trupanion
- POSTED: 05/19/2023
- BY: Nina
- BREED: Chiweenie
- AGE OF PET: 0 - 3
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Excellent service!
Jeff was professional and informative.
- INSURER:
Trupanion
- POSTED: 05/19/2023
- BY: Britt
- BREED: Mixed breed
- AGE OF PET: 0 - 3
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1 comments
POSTED: | BY: Angeles
I have had a very good experience with MetLife. I am very satisfied with the service and the treatment they give me when I call for any questions.