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I have a dog insured with VPI and one with Trupanian, there is no comparision. Trupanian is a dependable partner in maintaining my dog's health, they respond to claims with an email confirmation, and I have had claims settled in under 24 hrs, never more than 3 days. Compare this to 2 weeks to 1 month for VPI. Claims are paid promptly, and at the level expected. I adore Trupanian and will be a loyal customer for future pets.

Purchased ASPCA insurance when we brought our English Springer Zuzu and then 4 months later her "sister" Maya a Gordon Setter into our family. We love having the peace of mind with accident/illness coverage and also wellness coverage. They have been very friendly and easy to work with and prompt on payments.

Our 6 1/2 year old mixed breed Abbey, fractured her left rear leg and dislocated her toes chasing after a squirrel. She now has a metal plate and a half dozen small screws in the foot area. When one signs up for the program one hopes that the insurance and service is as advertised. It was that and more with Trupanion. All claims have been paid promptly making the financial burden a little less worrisome. Abbey is on the road to recovery but not quite there yet. I am confident that Trupanion will be there should she need more help.

Our 6 1/2 year old mixed breed Abbey, fractured her left rear leg and dislocated her toes chasing after a squirrel. She now has a metal plate and a half dozen small screws in the foot area. When one signs up for the program one hopes that the insurance and service is as advertised. It was that and more with Trupanion. All claims have been paid promptly making the financial burden a little less worrisome. Abbey is on the road to recovery but not quite there yet. I am confident that Trupanion will be there should she need more help.

I added prescription coverage for my dog this year and you have been fantastic as always to cover for each one of the new medication and refills. I am happy to have chosen your company because you DELIVER what you say and in a very timely matter. Thanks! Silvia & Modi' the Labradoodle

From the application process to submitting Sadie's paperwork it has been seamless. THANK you

I switched from another pet insurance co. to ASPCA and am so glad I did. My cat, Sampson, was sick with vomiting one day and diarrhea the next. I took him to my Vet where he was examined, re-hydrated, x-rayed, (thankfully no object showed up) and given 2 shots of antibiotic and one for nausea, with pills to go home with. He did recover nicely, with a diagnosis of "gastro-enteritis." My $434 claim was taken care of quickly and but for the extremely reasonable $100 yearly deductible, I would have paid only the $34. I then received a call from a very nice gentleman inquiring about how Sammy was doing. That was a very pleasant surprise but I hope that I don't have a sick kitty again for a long, long, time. I also signed up for the Well Kitty rider not only because it covers a yearly exam and shots, but also a good portion of teeth cleaning which no other company provides, that I know of. I do recommend this company to anyone that brings up pet insurance and I hope they heed my advice.

Questions are readily answered on the phone, and email the claim makes it simple and efficient.

Questions are readily answered on the phone, and email the claim makes it simple and efficient.

They do not keep a holistic vet on staff, nor do they consult with one during a claim. Despite this, they do offer a rider for an extra cost that allows holistic "treatments" to be covered. Unfortunately, since they only let a conventional vet (who does not understand or believe in the holistic method) see the claim they do not cover any treatments and claim that they are all "consultations" or "exams". They end up only covering the herbs used to treat a condition (they have never cost more than $6 for me out of pocket). On top of this, it takes them months to process a claim. Not happy with this coverage. Also, since my puppy had "loose stool" in her notes during the waiting period (she had been shipped from California to Michigan away from everything she knew) they would not cover any GI tract related issues (3 months later she had explosive diarrhea). I am planning on switching to Embrace who claim that they will cover GI tract issues after 12 months of no symptoms.