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The customer service was exceptional. I received a call from a Trupanion rep. to let me know that my fax wasn't clear and readable which gave me the opportunity to send a new fax and facilitate my claim. My claim was resolved very quickly with the reimbursement that I expected! I have and will recommend Trupanion insurance. Thank you.

Having been burned by pet insurance before, I was skeptical about trying it again. I read a lot of reviews and information before choosing Embrace. I'm very happy with my decision. The response time from customer service is excellent. In one case I submitted an incomplete claim and Embrace followed up with out vet without me even asking. AND - they have paid my claims far more quickly than I expected.

I am happy with ASPCA Pet Insurance. They have handled the claims quickly and fairly. Nice to know when my pet becomes ill, I can count on ASPCA Pet Insurance to help with the cost.

My Golden Retriever, Jake, suddenly became ill a few months ago. I rushed him to my vet, they took xrays, sent him to a truama hospital with a diagnosis of neumothorax. After a week of treatment he was able to come home. Needless to say, the hospital stay and treatment was very expensive. I was so glad to at least have a portion of the bill covered by my ASPCA policy. They covered up to the limit of my plan, and I was happy to have the help and kindness.

Purchasing pet insurance for our new addition, Buster, was the best decision. Unfortunately, Buster had to under go stomach surgery after eating and entire baked chicken. It was a relief to know that ASPCA covered the majority of the expense. The claim process was very easy and fast. Buster and I both strongly recommend ASPCA insurance.

Just wanted to let you know that I was pleased with my insurance processing claim. I got regular updates from ASPCA while my claim was being followed up on and then got a refund in a timely manner. I also contacted you on my way to the hospital for some help, and I got good information from the operator who helped me. Thanks!

Rec'd email that claim was incomplete- phoned ASPCA to determine where we were deficient. They had by mail requested the records from the emergency clinic- but no one had "called" the clinic. It took me several phone calls to the manager to assure that this happened. Feel like this is insurance for people since I had to "fight" for the claim on my pet's behalf. Had I not called ASPCA to see what the delay was- the claim would've been denied.

Having chosen the Level II Plan with Continuing Coverage, it unfortunately became necessary to file a claim when my dog, Chance, developed an aggressive oral tumor. Requiring chemotherapy and several follow-ups, the cost added up rapidly. I have to say that I was extremely and pleasantly surprised with how well ASPCA reimbursed me without questioning or nit-picking every charge. They paid me 80% of the covered charges just as they had promised in the plan. I am extremely satisfied with ASPCA's performance in this instance and have now begun another plan for my other dog, Maddie. I could not be happier with the performance of the ASPCA Pet Health Plan Insurance. It delivered what it promised.

Very satisfied. Claim handled in a timely manner. My other Pet insurance company took at least 1 month to settle claim. Customer service employees very courteous and friendly.

My previous dogs all developed health problems as they aged and it became expensive to give them the care they deserved. With Casey I decided to get insurance once he reached to age of 7. Luckily he has remained healthy until recently (15 years). Pet insurance has been helpful in paying for diagnostic tests. Hopefully, he has a couple of years left.