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I had several claims for my dog Zach from Dec. 2010 thru April2011, I had no trouble getting paid for these claims in a timely manner. I had a different company before and they did not handle claims efficiently, so I switched to Pet's Best. I have had no regrets.

our 1 year old beagle got mysteriously ill. he had almost every test (as recommended by the vet) to uncover his 3 day stretch of no water, food, strange behavior, bloody diareah, and constant shaking...just writing this makes me sad again. no one could get to the bottom of it, and the costs kept creeping up. he remained off for another couple of weeks, and unfortunately we still don't know what was wrong with him as the vet's kept giving hima clean bill of health?? it was a most terrible time for us to watch him suffer. healthy paws actually called to see how he was doing through out that period, how awesome is that! they covered everything, and sent us reimbursement, fast! we didn't even expect them to cover as much as they did. wow, i need to come back as a dog!

I have never used pet insurance before, so I have nothing to compare it to, but so far Trupanion has been great. My dog has been diagnosed with kidney stones and Trupanion has helped with the medication and monthly U/A checks. They pay fast and the process is easy. Good to have peace of mind.

I have never used pet insurance before, so I have nothing to compare it to, but so far Trupanion has been great. My dog has been diagnosed with kidney stones and Trupanion has helped with the medication and monthly U/A checks. They pay fast and the process is easy. Good to have peace of mind.

Submitted 1st claim which took longer than the time frame that is advertised on web site, submitted claim, invoice showing payment and services rendered and after 3 days was told a request was made to vet for medical records. When I contact vet I was told that NO request was received or made by Pet Best, finally I was informed that the claim was denied the records received showed the condition (skin) was pre=existing and became infected. The physician denied such....I'm not sticking around to continue paying premiums with future claims to be denied for whatever reason they decide to come up with......

I was really confused reading the reviews on Embrace, which are almost all glowing 10 out of 10, extolling the best-ever, kind, compassionate, helpful service. I wondered what I had done wrong...but every now and then I found a review that told a story identical to mine -- we complied with every bit of paperwork when applying but then the questioning and designation of pre-existing conditions started, and reps were asking for my pet's file when it had been faxed to them 2 weeks earlier. My wife and I decided to cancel our policy -- at least Embrace gave us a partial month's credit, so we were out $140 rather than $200. However, I had no confidence that a large claim would be covered, because claims adjusters would start looking through my pet's file to find something to call a pre-existing condition in order to deny our claim

I always get a fast response on my claims. However, I am having trouble with my Vet's office filing my claims and the necessary information concerning my Jack's treatment. I received my reimbursement right away for my wellness claim, but the office did not forward his medical records which caused me to lose my reimbursement for some allergy meds he was prescribed. I may be looking for a new Vet that will accommodate my needs.

I shopped around quite a bit before I bought, and this was the most comprehensive coverage I could find. They are the only company I've seen that will at least consider coverage for a pre-existing condition if the pet goes symptom free for a year. They are also extremely service based, offering top notch customer service, and very fast, friendly responses! They go above and beyond, which is rare in the insurance industry.

Thank you for the prompt response and follow up on my claim for Handsome.

We have had pet insurance with Trupanion for over four years now on our Bichon pet.He has not had many health problems however on two occasions we have had to forward claims to Trupanion. Each time they have provided impressive service and we would highly recommend the company to pet owners without hesitation.