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After having Trupanion insurance for my dog for 1 year I received notification that due to vet costs in my area my premium would be going up. I was shocked, however, to find that it was not only going up, it was more than doubling. I never even had a chance to take advantage of it! I tried calling their 24-hour number. No answer. My policy said I could cancel via email and on the Website. I could find a way to cancel on the Website, and the email came back undeliverable, no such address. When I finally reached them by phone they said I had the wrong policy, that it was outdated (huh? i got it on your Website!).

I got Arlo last December as a Christmas gift. He came from the Southwest Washington Humane Society and was about 3 years old. After a month or so after I got him, he developed loose stool and blood in the stool. I took him to my vet and she recommended diet change. I tried that for a few months, but his condition didn't change. The vet said he needed to go to a specialist and get a colonoscopy. The specialist found that Arlo had colitis. He prescribed an antibiotic for a few weeks and Arlo is all better and doing great. AKC paid the full amount of the maximum on my policy ($1500) so I only had a few hundred dollars to pay on my own. I will never have another pet without insurance. $1500 is a lot of money for a retired person, so I'm so thankful that I had the insurance. Thank you AKC-PHP, you're great!!

I've thought of cancelling because my paycheck hasn't kept up but then I think the day I do will be the day my dog needs it most. I've paid over $1200 when my 4 inch pup ate an 8 inch tube sock and over $900 when my daughter's dog got hit by a car. I've received reimbursements for treatments that I'm very grateful for. I will continue to pay for the peace of mind.

The service is very good at Embrace. Every matter is handled with professionalism, kindness and although there was a slight delay, more timely then any human health insurance. I did get an e-mail explaining that there was a delay, and the reason. I consider that excellent service. My veterinarian call me to ask my opinion of Embrace, how it worked and what he could do, if anything, to make sure he was filling out the paperwork correctly. I will follow-up with him to make sure he understands how pleased we are with Embrace.

we have had ins for 10yrs & no problems with any of our claims we are very happy

we have had ins for 10yrs & no problems with any of our claims we are very happy

I have had my 3 Irish Wolfhounds "embraced" for several months now and am very impressed with Embrace's service.They are very thorough, prompt, professional & courteous. My reimbursements have been received and explained quickly. I would highly recommend this Insurance company. So far, we are all very happy with them. Thank you!

After having ASPCA pet insurance for years with no major incidents, our dachshund had an "edible teeth-cleaning treat" become lodged like a cork in his intestines. The $5,000 claim was processed promptly and with the 80%reimbursement we were able to pay a good portion of the credit card bill when it arrived. I had a positive experience with the reimbursement process. I am concerned about the pre-existing clause should our dachshund ever face an injury or illness that carries over the policy renewal period.

I am extremely disappointed in Trupanion... I did my research ahead of time, came to this site for reviews, and decided to enroll my 3 bullmastiffs under this policy. Bullmastiffs were 6 years, 8 weeks, and 7 months when I enrolled them... Up to now, I had been extremely satified with the policy... However, I was notified on each anniversary date of my bullmastiffs policies, the price increase doubled!!! My one policy was going from $55.37/mnth to $105/mnth for the same coverage.. My other 2 policies would be going from $39.54/mnth to $77.15/mth.. This is EXTREME!!! I understand the need for these companies to raise rates but this increase is WAY TOO MUCH. When speaking to a representative, I was told that I was able to adjust my deductible but the price did not come down that much... So, right now, I have moved 2 bullmastiffs to Embrace and the 3rd bullmastiff will be moved once all claims submitted have been resolved. Very disappointing.....

I am extremely disappointed in Trupanion... I did my research ahead of time, came to this site for reviews, and decided to enroll my 3 bullmastiffs under this policy. Bullmastiffs were 6 years, 8 weeks, and 7 months when I enrolled them... Up to now, I had been extremely satified with the policy... However, I was notified on each anniversary date of my bullmastiffs policies, the price increase doubled!!! My one policy was going from $55.37/mnth to $105/mnth for the same coverage.. My other 2 policies would be going from $39.54/mnth to $77.15/mth.. This is EXTREME!!! I understand the need for these companies to raise rates but this increase is WAY TOO MUCH. When speaking to a representative, I was told that I was able to adjust my deductible but the price did not come down that much... So, right now, I have moved 2 bullmastiffs to Embrace and the 3rd bullmastiff will be moved once all claims submitted have been resolved. Very disappointing.....