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I shopped around quite a bit before choosing Embrace. I chosed them because of their reimbursement for alternative care, their acceptance of pets with pre-existing conditions, and the reviews I read. I'm glad I found and went with this company. They are very efficient in processing claims. One of my cats was just injured in a car wreck and required emergency care and ortho surgery. All care totaled something like $3000. Two weeks after I submitted my claims, Embrace directly deposited the 80% reimbursement into my checking account. The whole process was really easy, with hardly any paperwork. What a relief!

Junior is our 12 year old Jack Russell mix baby. To say that we love her with all of our hearts would be an understatement. We purchased Healthy Paws pet insurance in August of 2010. In February of 2011 she was diagnosed with diabetes and Cushings Disease, this is a long story so bear with me, Healthy Paws covered it. Three months later Junior went blind from cateracts. Since we couldn't stand to see baby suffer we elected to have surgery. The cateracts were a preexisting condition and so it was not covered. As junior recovered from her surgery she developed glaucoma in her left eye, and after a month of numerous doctor visits and very expensive medications, her eye had to be removed. Healthy Paws covered these expenses without flinching. Junior is doing very well these days. She still has to visit the doctor (Iowa State University College of Veterinary Medicine) on a regular basis to keep her diseases managed. This is very expensive and without Healthy Paws we could not afford it. Her monthly prescriptions alone more than justify the monthly insurance premiums. I would recommend Healthy Paws to anyone who loves their pet. They have been a life saver and without them I'm afraid we wouldn't have our baby with us today.

My young cat suddenly became ill with overwhelming veterinary bills. Thankfully, having Embrace Pet Insurance reduced the stress of the situation by providing for a majority of the cost. This insurance has proven itself to be a huge benefit as a pet owner.

I am disappointed with Petshealth for seveal reasons:1. While my policy covers 80% of reasonable and customary expenses, I wind up with roughly 50% reimbusements. Your "reasonable and customary" values are not representative of fees in the NYC area. 2. Your policy of classifying any chronic disorder as a pre-existing illness when a new policy year begins is not humane! You consider pets to be property; policy holders consider them to be family. When you finally offered coverage for illnesses that begin in a previous policy year, my dog was excluded because of her age.

Our two North African mixed breed dogs and our three Tunisian very mixed breed cats accompanied us to California where we wisely signed up for ASPCA after looking at choices. Now we are left with Baby and Tiger, who like their "care-givers" (us) have become elderly, creaky and cranky. Baby was recently hospitalized for a severe eye infection, and was found to have abscessed teeth requiring removal, and several other less serious ailments. Confused by the reimbursement procedures, I was able to get advice from ASPCA by telephone and found their explanations precise & fair.

We researched various companies for a long time and were reluctant to spend $$$ on pet insurance when most companies have all sorts of esoteric rules and spending caps and such. We skeptically enrolled - but Healthy Paws has delivered every single time we needed it so far. We only enrolled our Shepherd/Lab mix girl who is now 9 yrs old in January 2011. They have paid multiple claims for surgeries and biopsies that were totally unexpected very promptly and with an explanation of what is and isn't covered. The latest claim was over $3000 and it was paid! This isn't a gimmick, it really is great coverage. Their customer service is top notch and they let you know up front what is preexisting and what isn't (this is important esp in an older dog and important to find out) but anything not preexisting has been covered to the full extent that we elected (90% w/$250 deductible). I wish we had heard of Healthy Paws when our girl was a youngster! Thank you!

The vet had diagnosed my dog with a cristalized mass located below his right eye that turned out to be a localized cancer,I had purchased the insurance a year ago,my claim was denied because it was determined by the insurance to be a pre existing condition,and because I did not follow up on the exam in the alloted time, it was denied,even though I had submitted the exam stating a non pre existing condition from the vet at time of injury,I am venting my anger because Embrace insurance claims to be a caring insurance only when it puts money in there pockets and not the wellfare of the clients pets,This need not be posted because I will be blogging my review at other sites

When my Bull Terrier, Ozzy, experienced sudden onset lameness, I rushed him to the vet to see what was wrong. It turns out he had split a toe bone in half long-ways (a slab fracture) and this sort of fracture can be very challenging to heal. Healthy Paws was right there with a reimbursement check, literally within 4 days from onset of injury. Additionally, the Healthy Paws staff were very helpful with ideas about how to best maximize Ozzy's chance of full recovery. Ozzy and I are both very grateful for their help and for the excellent vet care he is receiving.

We had a male cat name Ivan. He was about 22 lbs, gentle and generally ignored by 3 other female cats. As time passed, Ivan at 14 years, was our only cat. We did not have pet insurance at that time, and when Ivan developed diabetes we had huge bills. At about this same time, we adopted a lively, 3 month old female we named Addie Joy. We had our minds made up that we would enroll her in ASPCA Pet Insurance because we never know what the future will bring. Addie and Ivan were instant friends. He had waited so long for a friend and she loved him like an older brother. Addie kept Ivan active and he taught her not to bite or scratch. For three years they were inseparable; we marveled at the tenderness they exhibited for one another. When Ivan died, we observed an immediate change in Addie: she wasn't eating, was lethargic, cried and paced the house looking for Ivan. That was sad enough, but she was not responding to our attention or pleas to eat. We visited a vet who specializes in felines and were told about pet grief. We were grieving and so was Addie. We kept on inviting her to play and eat; in a few weeks she slowly came back to her playful and opinionated self. Without insurance, we might have ignored her symptoms, not had a check up or consultation on how cats handle loss and how to support recovery. We know that whatever happens in the future, we will do our best for her, as we had done for all our pets, but we have the assurance our budget will never cause us to think twi

We just got a rescue puppy and we selected Embrace as our pet insurance company. We also signed up for the Wellness plan. The response and customer service has been impeccable. The representatives are so helpful and fast. We submitted some claims under the Wellness plan and were promptly reimbursed. The other claim for a minor ailment was subtracted from our deductible. After thoroughly researching the options, we chose Embrace and we have no doubt that we made the right decision!