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Recently I filed my first claim with Pets Best and was pleasantly surprised at how easy it was and how promptly my claim was handled. I discovered a small lump on my dog's chest and her vet thought it best to remove it and check it out. It was too small to aspirate but he didn't want to wait and let it grow in case it was malignant. So she had the surgery (is doing fine, tumor wasn't malignant) and a few days later I filed the claim. Very easy to do. About a week later I received notice that it was processed and a few days later a check arrived in the mail. They paid exactly what I expected. Especially right before the holidays wasn't a good time to incur a hefty vet bill. But I didn't want to risk my dog's health. It made a wonderful difference to know I could get some help, that is the reason to have insurance after all. By the way, before filing I spoke to a customer service rep who assured me that filing a claim would not cause the company to drop me or raise my rates beyond the usual small annual increase due to my dog's age. I recently received my renewal info -- so far so good!

I hope this company will prove me wrong, but every single thing that they take care of, even eye infections, are excluded in subsequent years policies. Each policy is only good for a year. It is not like human insurance where PRE-EXISTING is defined as PRIOR to any insurance with the company. This company, and most, consider pre-existing as the year prior, so any care you get will never be paid for again unless it is preventive. This includes eye infections, indigestion--in other words things that are not chronic in nature but are one time things--they exclude EVERYTHING on future policies. PLEASE comment on this. Thank you.

My dog, Olivia, was attacked by a Labrador Retriever which is not an even match for an Italian Greyhound! Very Fortunately her injury was limited to a bloody and large skin laceration -- serious, but no ligament or bone damage. It was on a Friday night and local animal hospital agreed to see her on an emergency basis. My priority being the injury and pain I didn't think in dollar signs until they handed me the bill - ouch! The injury had to be resutured 4 days later - another pricey event. I submitted each claim as they happened and was very pleased with ASPCA's first reimbursement BUT I expected that the second suturing would not be covered. Some days I just love to be wrong, ASPCA again reimbursed my costs very fairly. Olivia's injury has now healed; having ASPCA Health Coverage hasn't resolved her PTSD but I sure helped mine!

Everyone I've ever had contact with from PetsHealth Care Plan has been very friendly and I'd recommend them to others considering pet health insurance.

My German Shorthair Pointer is my constant companion and hunting buddy. On a recent out of state hunting trip, she got sick and started throwing up a lot. Fortunately, I had planned ahead and found a good vet in the area, should the need arise. Having Embrace let me focus on getting my dog the medical attention she needed, rather than worry if I was taking her to a covered provider or not. She's back to her normal self now, and getting her claim taken care of was a simple 1 page process. On this one visit, my deductible was met, and Embrace paid their portion of the remainder, as advertised. As a consumer, I can honestly say that I got what I thought I was paying for, and couldn't be happier.

My baby Lucy was throwing up and needed tests done in order for us to see what was going on. I was pleased with the reimbursement that I received for all of Lucy's tests. However, I was just a little disappointed on how long it took to receive payment. I waited two months! I was asked to submit the invoice and bill of Lucy's procedures and come to find out that wasn't enough. My claim was put on hold because you needed to receive the same information from my vet.

My pet is a 5 month old puppy. She is a good puppy but is a chewer. Anything on the floor goes straight into her mouth. I also had a very careless roommate. who has on two separate occasions has dropped a marijuana cigarette on the floor and my puppy ate part of it. My Puppy weighs less than 3 pounds. First time she spent 1 night in the emergency animal hospital. The second time only 2 weeks later she spent 2 nights and 1 day in the emergency animal hospital. Much to my surprise the second time it was marijuana mixed with PCP. My puppy pulled through but I told my roommate she had to leave and find a new place to live. I do not allow drugs in my home. I knew she smoked marijuana for medical purposes but the PCP was too much. I thought Trupanion was going to cancel my policy because of 2 claims within less than a month on a policy I have had for only 2 months, but they did not. They quickly paid both my claims. I have and will continue to recommend them to everyone I know who has a pet. They are great!!

My pet is a 5 month old puppy. She is a good puppy but is a chewer. Anything on the floor goes straight into her mouth. I also had a very careless roommate. who has on two separate occasions has dropped a marijuana cigarette on the floor and my puppy ate part of it. My Puppy weighs less than 3 pounds. First time she spent 1 night in the emergency animal hospital. The second time only 2 weeks later she spent 2 nights and 1 day in the emergency animal hospital. Much to my surprise the second time it was marijuana mixed with PCP. My puppy pulled through but I told my roommate she had to leave and find a new place to live. I do not allow drugs in my home. I knew she smoked marijuana for medical purposes but the PCP was too much. I thought Trupanion was going to cancel my policy because of 2 claims within less than a month on a policy I have had for only 2 months, but they did not. They quickly paid both my claims. I have and will continue to recommend them to everyone I know who has a pet. They are great!!

They paid 5.00 on a 107.00 med bill...i insured WITH spay and neuter now they say i do not have spay and neuter...this insurance is a total ripoff

2 dogs with mushroom poisoning in which both survived. embrace did what they said they would do on my type of coverage. they cared about my pets and kept me updated as to the progress of my claims. they were helpful during a stressful time. would recommend this company without question.