I really appreciate your support services offered and quick response to claims and phone calls.
I really appreciate your support, services offered, and quick response to claims and phone calls. Thank you.
- INSURER:
Trupanion
- POSTED: 03/05/2018
- BY: Yvonne
- BREED: Siberian Husky
- AGE OF PET: Over 11 years
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Always extremely helpful with any questions I may have with my pet's insurance.
Always extremely helpful with any questions I may have with my pet's insurance.
- INSURER:
Trupanion
- POSTED: 03/05/2018
- BY: Larry
- BREED: Bernese Mountain Dog
- AGE OF PET: 7 - 10
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No
I called to ask about claiming the cost of Rx food.
I called to ask about claiming the cost of Rx food. I was told that I could claim 40% of what I purchased during a 2 month time frame. Come on.... seriously?? A 2 month time frame? Why don't you just calculate out a reasonable $ amount and have that be it. What am I suppose to do with the answer I was given? Go out and buy as much food as I can within a 2 month time frame? Write better policies, or train your phone reps better. My rep was great. Very nice, so I don't fault her. I love your company. Just think you can do better on some things.
- INSURER:
Trupanion Canada
- POSTED: 03/05/2018
- BY: Janet
- BREED: Shih Tzu
- AGE OF PET: Over 11 years
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Representatives are very friendly!
Representatives are very friendly!
- INSURER:
Trupanion
- POSTED: 03/05/2018
- BY: Katie
- BREED: Golden Retriever
- AGE OF PET: 7 - 10
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Great service but am disappointed to find out that prescription food is only covered 90% of the price of half of two bags.
Great service, but am disappointed to find out that prescription food is only covered 90% of the price of half of two bags. I feel if a disease is diagnosed, and the food is medically a part of the solution, it should be covered until the condition is corrected, or life-long if required.
- INSURER:
Trupanion Canada
- POSTED: 03/05/2018
- BY: Colleen
- BREED: Mixed Breed Dog
- AGE OF PET: 7 - 10
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I have always enjoyed very polite cust.
I have always enjoyed very polite cust. svc. when calling, which is very much appreciated. Keep up the great work!
- INSURER:
Trupanion
- POSTED: 03/05/2018
- BY: Harris
- BREED: Mixed breed Large (55 � 90lbs when full grown)
- AGE OF PET: 0 - 3
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Great service but am disappointed to find out that prescription food is only covered 90% of the price of half of two bags.
Great service, but am disappointed to find out that prescription food is only covered 90% of the price of half of two bags. I feel if a disease is diagnosed, and the food is medically a part of the solution, it should be covered until the condition is corrected, or life-long if required.
- INSURER:
Trupanion Canada
- POSTED: 03/05/2018
- BY: Colleen
- BREED: Newfoundland
- AGE OF PET: 7 - 10
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Updated paymwnt information
Updated paymwnt information
- INSURER:
Trupanion Canada
- POSTED: 03/05/2018
- BY: Dan
- BREED: Mixed breed Medium (20 - 55lbs when full grown)
- AGE OF PET: 0 - 3
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I recommend Trupanion to every single person I meet.
I recommend Trupanion to every single person I meet.
- INSURER:
Trupanion Canada
- POSTED: 03/05/2018
- BY: Heather
- BREED: American Bulldog
- AGE OF PET: 7 - 10
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Yes
No
I called to ask about claiming the cost of Rx food.
I called to ask about claiming the cost of Rx food. I was told that I could claim 40% of what I purchased during a 2 month time frame. Come on.... seriously?? A 2 month time frame? Why don't you just calculate out a reasonable $ amount and have that be it. What am I suppose to do with the answer I was given? Go out and buy as much food as I can within a 2 month time frame? Write better policies, or train your phone reps better. My rep was great. Very nice, so I don't fault her. I love your company. Just think you can do better on some things.
- INSURER:
Trupanion Canada
- POSTED: 03/05/2018
- BY: Janet
- BREED: Mixed Breed Cat
- AGE OF PET: Over 11 years
Did you find this review helpful?
Yes
No